Tourneau vs Breitling Service Center

[mcorliss]

Guys, kinda upset with Tourneau as I brought my Breitling Chrono Cockpit into my local Tourneau store with explicit instructions that I want it sent to Breitling for the complete service, but I am positive they did the work in their own service center instead. Just picked it up tonight, and it appears to me that even though they did a fantastic job servicing and polishing ($675), I am upset because it is still not what I asked for. I like my salesman, but feel very violated by this clear attempt to capture the job for themselves. The only good thing is that are also offering a two year warranty on the watch, so it not all bad news, but feel deceived.

Has this ever happened to any of you? I had contemplated selling the watch when I got it back all wrapped up in the Breitling paper, with the travel case the gave me when I sent in another watch.

How would handle this situation? Tourneau has helped on a few occasions with some free assistance, sizing watch bought elsewhere, polishing minor scratches, etc for free, so I don't want to burn any bridges. Thanks!

[snowpea]

If you have a good relationship with them, and the job was done to your liking then I would live with it. But next time you know to take it else where.

[mcorliss]

I just discovered that my 6:00 rider tab is slightly loose, so it will be a good opportunity to bring my disappointment up without being a PITA. I think it is important that they know they can't pull that stunt without my noticing the switch. It will certainly keep me from buying a watch from them. Penny-wise, pound foolish on their behalf.

[afc1]

Sorry you had that experience. I would bring it in and see what they will do. They should at least give you some money back. Also, which Tourneau/salesperson have you been dealing with? I bought my Aerospace from Tourneau in the Natick Mall and my salesman gave me a very fair deal and has been very helpful. If you want to PM me so you aren't saying any names on the forum that is completely fine. I'd really appreciate it! Thanks

[DCgator]

I've had a similar experience with Turdneau. They did not send my SMP to Omega SC and did the work in house. I will never make that mistake.

[MilgaussMan1]

deceived you were.

I would tell them your side of the story.

My rookie salesmen always screw up the details.

their gift certificates on promo expire 1 year, i was not told and boom...

[mcorliss]

Update: went into store today to call them on switching up the point of service, and they accepted responsibility without much fight. They are sending it out to Breitling this time and apologized for the "error".

[VICI]

That's complete BS!

You asked for a Breitling service and they pulled a bait & switch.

I'd ask for my money back and threaten to expose them since it is clear they tried to cover a lie.

Never do business with them - burn the ridge. That really is unacceptable.

[afc1]

Glad they took responsibility for it. I'm sure they will be careful to follow your specific requests in the future.

[BOA]

Money back, please. Only way to teach them.

[mcorliss]

Yes, was very disappointing, but store manager has stepped up to make things right, which all I wanted in the first place. Though I'm entitled to make a stink over it, zi just want a Breitling factory service, nothing more.