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Jim300186 · 29 April 2014, 10:50 PM

Hi I have an omega seamaster professional chrono and it was losing time and the pins on the strap where working themselves loose. So under warranty I put it in to be repaired at the omega boutique in Glasgow on the 17th of February. But I still do not have it back this to me is an incredible amount of time to have a watch for a fairly simple repair. Should I expect some compensation for this?

joe100 · 29 April 2014, 11:51 PM

6 to 8 weeks is normal. After that, I'd start getting annoyed

Jim300186 · 30 April 2014, 12:04 AM

I've had to warranty repairs done by Rolex, and both where completed in a week.

powerfunk · 30 April 2014, 12:23 AM

Omega factory service tends to be quite slow, but has always done good work for me. Omega NJ had an Aqua Terra of mine for 4 months. That wasn't warranty work though. Hope you get it back soon!

FTX I · 30 April 2014, 01:19 AM

When I read this kind of stuff it makes me wonder why dont you guys google "certified watchmaker" in your local area and try to find at least one certified watchmaker. There are places on every big city that can work on Swatch Group watches and even honor their warranty. This "leaving it at the boutique" route is the worst possible way. I wish you good luck OP.

Jim300186 · 30 April 2014, 02:24 AM

I thought it had to go back to omega for warranty.

FTX I · 30 April 2014, 03:04 AM

Quote:

Originally Posted by Jim300186

I thought it had to go back to omega for warranty.

Most people do, Jamie. But its not true. Some certified watchmakers can honor the warranty not only for Omega but many other brands. Guys need to google and find one nearby.

FTX I · 30 April 2014, 03:23 AM

Another way to find is asking "where you send your watches for repair" at a nice retailer.
Odds are good you'll find a certified watchmaker that way.

GTS Dean · 30 April 2014, 08:59 AM

You should have been provided with a web link and a repair order number so you can track the status. I was delighted with this service when my Speedy went to Seattle service center.

vinte77 · 30 April 2014, 06:14 PM

I sent a watch into the omega service center once and it took roughly 4 months to get it back but it wasn't warranty service.

colpol · 1 May 2014, 05:17 AM

My brother put his Omega Planet Ocean into WOS in Glasgow earlier this year when the crown came off in his hand. From memory it was sent off & took 4/ 5 weeks to repair under warranty.

29 April 2014, 10:50 PM	#1
Jim300186 "TRF" Member Join Date: Dec 2012 Real Name: Jamie Location: Alloa, Scotland Watch: SS Daytona Posts: 219	Warranty claim Hi I have an omega seamaster professional chrono and it was losing time and the pins on the strap where working themselves loose. So under warranty I put it in to be repaired at the omega boutique in Glasgow on the 17th of February. But I still do not have it back this to me is an incredible amount of time to have a watch for a fairly simple repair. Should I expect some compensation for this?

29 April 2014, 11:51 PM	#2
joe100 2024 SubLV41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,838	6 to 8 weeks is normal. After that, I'd start getting annoyed __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

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30 April 2014, 12:04 AM	#3
Jim300186 "TRF" Member Join Date: Dec 2012 Real Name: Jamie Location: Alloa, Scotland Watch: SS Daytona Posts: 219	I've had to warranty repairs done by Rolex, and both where completed in a week.

30 April 2014, 12:23 AM	#4
powerfunk "TRF" Member Join Date: Jul 2011 Real Name: Rob Location: Boston, MA Watch: 1530 Posts: 3,799	Omega factory service tends to be quite slow, but has always done good work for me. Omega NJ had an Aqua Terra of mine for 4 months. That wasn't warranty work though. Hope you get it back soon!

30 April 2014, 01:19 AM	#5
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	When I read this kind of stuff it makes me wonder why dont you guys google "certified watchmaker" in your local area and try to find at least one certified watchmaker. There are places on every big city that can work on Swatch Group watches and even honor their warranty. This "leaving it at the boutique" route is the worst possible way. I wish you good luck OP.

30 April 2014, 02:24 AM	#6
Jim300186 "TRF" Member Join Date: Dec 2012 Real Name: Jamie Location: Alloa, Scotland Watch: SS Daytona Posts: 219	I thought it had to go back to omega for warranty.

30 April 2014, 03:23 AM	#8
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Another way to find is asking "where you send your watches for repair" at a nice retailer. Odds are good you'll find a certified watchmaker that way.

30 April 2014, 08:59 AM	#9
GTS Dean "TRF" Member Join Date: Feb 2011 Location: NB, TX Watch: 3570.50 Posts: 1,016	You should have been provided with a web link and a repair order number so you can track the status. I was delighted with this service when my Speedy went to Seattle service center.

30 April 2014, 06:14 PM	#10
vinte77 "TRF" Member Join Date: Jun 2011 Real Name: Vincent Location: California Watch: Speedmaster 9300 Posts: 20	I sent a watch into the omega service center once and it took roughly 4 months to get it back but it wasn't warranty service.

1 May 2014, 05:17 AM	#11
colpol "TRF" Member Join Date: Jul 2010 Location: Scotland Posts: 2,895	My brother put his Omega Planet Ocean into WOS in Glasgow earlier this year when the crown came off in his hand. From memory it was sent off & took 4/ 5 weeks to repair under warranty.

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