Question on recourse for minor issue w purchase, help!

[sunset117]

sorry I'm not sure where to put this, but I need a little help or advice. I bought a Glashutte O, and I'm very happy w the watch. Its one of the annual editions and its really cool. However, in shipment from seller to me, Fedex sliced the box, and the inner protective packaging wasn't sufficient to protect the Watch Case/Box and the Inner Leather Protective individual GO case. They both have slight damage.

(Of note, this Glashutte O watch has a different setup with the watch box, basically inside where the watch is, there is an individual leather single travel type case. I have a similar one from wolf and it was about $100 and the quality seems similar if not higher w the GO one.)

Now, I still want the watch. The watch is undamaged. But I bought this as a full set, with box and papers, and box the box has a huge slice, and the individual case inside that box has a small damage lining up. Obviously the main box it was shipped in also has similar damage that seemingly lines up, as it goes thru all 3 and the minor bubble wrap it had.

My question is, what is a reasonable request? I want the watch. I don't want to give the seller a hard time or be an annoying buyer. What is fair? $100 to buy a new inner GO leather case seems ok and then I would just ignore the Box damage but then I'm a little annoyed bc its sliced? I don't want to be unreasonable but I don't want to hurt myself bc I don't know the value or replacement cost or whatever? Refund the shipping?

Any help or advice would be appreciated.

(If it matters, I spent a little over 5K and paid via PayPal)

[1whudson]

Did you not see the damage when you received the shipment? For me, a reasonable request would be for the dealer to replace the damaged parts of the shipment and file a claim with the shipper. If that is not on the table, then you file a claim with the shipper and never do business again with the seller...

[themast]

This seems to be an issue with the shipment and not with the seller. Unless you have reasons to believe that the seller caused the damages before shipping.

Do you have pictures of the shipping box, the watch box and the inner box? Perhaps you can share them with the seller and ask what they suggest to do but I think this would have to go to the shipper. To that extent, since you accepted the package you may have little recourse but I am not sure.

[dchang81]

Take photos of all the damage, keep all the materials and contact the seller. I had a non watch related damage to an item shipped and the seller filed a claim with USPS to get it covered. But keep everything

[AficionadoRolex]

Whatever. Enjoy the watch. If you ever want to replace the box it should be cheap and if you want to sell the watch, the effect of the box damage should be de minimis.

[77T]

Just have seller file insurance claim or fedex claim for the level of damage you stated.

If the seller didn’t double box, nor allow adequate spacing/padding around watch box and first packing box, then he might do the $100 as a lesson learned.

There should be no way for a shipper’s box cutter to get deep enough to cause damage with a properly double boxed shipment.

This type of damage is why parcel pro requires double boxing.




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