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15 January 2010, 08:07 AM | #31 | |
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15 January 2010, 08:09 AM | #32 | |
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15 January 2010, 08:29 AM | #33 |
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The wife bought me a GMT IIc for christmas and I had the AD size the band. They managed to jack up the screw head on my brand new watch. I am contemplating going straight to the dallas service center and having them replace the screw.
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16 January 2010, 07:39 AM | #34 | |
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The staff in the AD could have been there one week to manu years. Even the well experienced staff are good at selling and not the fine art of horology. They probably do not know the screws are glued in and that you need heat to loosen the glue before unscrewing, thus using too much force and result in damage screwhead. |
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17 January 2010, 07:44 AM | #35 |
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I'll check in to the RSC in St James Square next time I'm in London and get the two screws replaced there.
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17 January 2010, 12:27 PM | #36 |
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When working on my tractor, I usually tighten bolts until they strip, then back off half a turn.
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17 January 2010, 12:32 PM | #37 |
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You can buy the 1.6mm Sea Dweller screwdriver (I have two) and it is IMO the correct tool for the job. Would you work on a quality engine with an adjustable spanner then complain about the rounded nuts?
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17 January 2010, 12:35 PM | #38 |
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17 January 2010, 12:37 PM | #39 | |
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Yes, take it to a watchmaker and let them take the blame. |
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17 January 2010, 12:43 PM | #40 |
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The same thing happened to me, my wife bought me a brand new TT GMT IIC for Christmas and I had the AD remove a link and they girred up two screws doing it, made me ill just looking at them under the loupe. I could run my finger across the screw head and it was rough feeling, absolutely unsat. I took the links with the watch in to the AD and calmly explained what happened and they ordered and replaced both damaged links. Do not hesitate. Get them to unscrew the screws.
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17 January 2010, 01:29 PM | #41 |
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17 January 2010, 01:59 PM | #42 |
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CAUTION
Please note that the machine screws are very sensitive to temperature change and experience expansion and contraction as a result. Torque your screws to 2.75 ft lbs as recommended in the Rolex Watchfitter Guide. This torque value changes according to ambient temperature and the torque should be adjusted in accordance with the absolute expansion and contraction of the metal. It is highly recommended you carry your DRSD screwdriver when you travel and adjust all screws after landing in an environment where the ambient temperature varies by 54 degrees from the environment from which you have come. Simple attention to basic maintenance detail will ensure the integrity of your Rolex. . |
30 January 2010, 12:11 PM | #43 | |
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Good news: Watch fits perfectly now. Bad news: At dinner I noticed that the screw heads were rough and had a bunch of witness marks. It also looks like the screwdriver skipped off one of the screws and scratched a link a bit. I plan on taking it back to the AD and hope they don't give me a bunch of crap about making it right... |
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12 February 2010, 03:24 AM | #44 | |
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12 February 2010, 03:31 AM | #45 |
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Well, the update to my story was that the AD (Ben Bridge) replaced it no questions asked, and was very apologetic. I totally expected to have to establish that in fact I did not cause the damage and then have to argue about replacing them, but they took care of it with no fuss.
The only thing is they made me point out the person who had caused the damage, and I felt a little guilty about that, but I suppose she needs to be told to use the correct tool for this. I am pretty sure she just used a driver with a blade that's too small for these newer screws... |
21 October 2012, 04:33 AM | #46 |
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I have a question, I think I damaged the first screw link right where you close the bracelet and I was wondering what was the size dimension (length and diameters of it. Anyone can help me on this?
It's a RLX5455 Daytona Cosmograph. |
21 October 2012, 06:16 AM | #47 |
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It's much better to post a new question rather than bumping an old post like this.
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