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watchf · 2 October 2011, 06:31 PM

Go back to the service center immediately! Its unacceptable to get back a serviced watch in a worst state than was sent.

sherwin · 2 October 2011, 06:59 PM

The more time that lapse between the time you collect and go back to complain means they have a greater leg to push the blame to you. Just sayin.

Wavecloud · 2 October 2011, 07:51 PM

Quote:

Originally Posted by Welshwatchman

Now that you've got this off your chest I suggest you return immediately to your dealer and get them to sort it out.

Time is of the essence.

As you say, time is of the essence.......

I do not have time to go into Oxford to deal with this problem.

Oxford is a bit of a joke when it come to actually getting there. It would take up half a day of my valuable self employed time, which would cost me as much as the service price in time!

The reason for buying Rolex is to avoid poor service in the first place......carefree??

Wavecloud · 2 October 2011, 07:53 PM

Quote:

Originally Posted by sherwin

The more time that lapse between the time you collect and go back to complain means they have a greater leg to push the blame to you. Just sayin.

I contacted them an hour after it was collected for me!

Wavecloud · 2 October 2011, 08:02 PM

[QUOTE=Shieldsy;2776617]

Quote:

Originally Posted by GradyPhilpott

Wouldn't it be better to seek a resolution for the problem before posting the problem to a worldwide board?

Isn't that what these boards are for? We don't have any professional courtesy to any company - we say what we see and that's what makes places like this a good resource.

Shieldsy

Bang on Shieldsy!!

I run my own business and I have had negative stuff said about what I do on forums........I say, so what!

It can only improve my service to customers! I am a small one man company also, not a multi million pound worldwide renowned company like Rolex, so comments online could finish me, but they do not because I strive to get thing right, from the start!

GradyPhilpott · 3 October 2011, 02:21 AM

The problem is that most of the members here have excellent results with the RSCs. New York gets some flak, but then there are also those who have good experiences.

In this venue, until you've taken some measures to alleviate the situation, you're not going to get much empathy and if I'm not mistaken, you have not posted one picture to corroborate your claim.

Like To Watch · 3 October 2011, 02:26 AM

I have only had one watch serviced by the RSC in Sydney. It was in good conditon when it went in and was like new when it came out.

Wavecloud · 3 October 2011, 03:58 AM

Quote:

Originally Posted by GradyPhilpott

The problem is that most of the members here have excellent results with the RSCs. New York gets some flak, but then there are also those who have good experiences.

In this venue, until you've taken some measures to alleviate the situation, you're not going to get much empathy and if I'm not mistaken, you have not posted one picture to corroborate your claim.

Who said anything about empathy!!

If I was looking for that I would get it from a friend or loved one! ;-)

I think you need to take a chill pill my friend...

I don't think you've taken the time to read all of the thread, as if you had, you'd realise that I took up my concerns straight away......

Wavecloud · 3 October 2011, 05:42 AM

Quote:

Originally Posted by dalip

Yes you can use photobucket

I think these pics show up the scratches very well!

I could see them before i took it out of the box, but I couldn't believe they were scratches and thought they were just marks that could be wiped off.

You have to understand that before I handed it back, I had worn it for 6 years without a single light scratch at all......15 weeks or so at RSC and it came back like that.

I post this in the hope that a Rolex service technitian will read this and not do it again!

MonBK · 3 October 2011, 05:52 AM

Ouch, not acceptable.

Wavecloud · 3 October 2011, 05:52 AM

I am expecting a call from the jeweller tomorrow... I have no doubt that they will take it back to correct their faults.....I am more worried about my time and hassle that I'll have to waist if they expect me to take it back in person. I'd expect them to collect it from myself and return it....

watchf · 3 October 2011, 11:40 AM

The scratches are awful! The jeweller acted as the middleman for you and RSC? The jeweller should at least give the watch a look over before giving it back to you in the first place to save you the grief, time and trouble.

Time2time · 3 October 2011, 01:02 PM

That's not good!

GradyPhilpott · 3 October 2011, 02:57 PM

Quote:

Originally Posted by Wavecloud

Who said anything about empathy!!

If I was looking for that I would get it from a friend or loved one! ;-)

I think you need to take a chill pill my friend...

Perhaps you've confused empathy with sympathy.

http://www.merriam-webster.com/dictionary/empathy

The pictures are a great help.

Wavecloud · 3 October 2011, 06:28 PM

Quote:

Originally Posted by GradyPhilpott

Perhaps you've confused empathy with sympathy.

http://www.merriam-webster.com/dictionary/empathy

The pictures are a great help.

Why would I try to get either from a forum.?

Maybe if I was a recluse with no friends or family, then the www would be the place to get empathy, but I'm not.....and my friends and family wear Rolex also....

The thing that bothers me is the fact that a family member has also had the same problem with his GMT from the same service centre. A chip though, not scratches...

You'd have thought that they wold make sure that his brothers YM would be perfect!

I used to work on Rolls Royce jet engines.....finishing them to a VERY VERY high standard and I know that its really not difficult to do.

I'm glad you find the pics useful

al_bongo · 3 October 2011, 10:35 PM

duplicate

al_bongo · 3 October 2011, 10:37 PM

posted in error

al_bongo · 3 October 2011, 10:38 PM

duplicate

Wavecloud · 3 October 2011, 11:03 PM

Spoke to the jeweller today, who assured me, he is on the case!!

Fingers crossed - I will be a happy customer, in which case this thread could be very positive for them!

That's the beauty of forums.....They can create [roblems for retailers, but it also gives the retailer a chance to explain and get some great feed back as well. It sort of puts the ball in thier court :-)

cedargrove · 3 October 2011, 11:09 PM

Quote:

Originally Posted by Wavecloud

Why would I try to get either from a forum.?
The thing that bothers me is the fact that a family member has also had the same problem with his GMT from the same service centre.

Out of curiousity, do you know which RSC your AD is sending them to?

MonBK · 3 October 2011, 11:10 PM

Quote:

Originally Posted by Wavecloud

Spoke to the jeweller today, who assured me, he is on the case!!

Fingers crossed - I will be a happy customer, in which case this thread could be very positive for them!

That's the beauty of forums.....They can create [roblems for retailers, but it also gives the retailer a chance to explain and get some great feed back as well. It sort of puts the ball in thier court :-)

Does "he's on the case" mean that they now have the watch?

Welshwatchman · 3 October 2011, 11:21 PM

Glad it's sorted.

2 October 2011, 06:59 PM	#32
sherwin "TRF" Member Join Date: Nov 2007 Location: Perth/Singapore Posts: 1,764	The more time that lapse between the time you collect and go back to complain means they have a greater leg to push the blame to you. Just sayin. __________________ Want to Buy:SS GMT black;116509 WG Daytona Metrorite

3 October 2011, 02:21 AM	#36
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,447	The problem is that most of the members here have excellent results with the RSCs. New York gets some flak, but then there are also those who have good experiences. In this venue, until you've taken some measures to alleviate the situation, you're not going to get much empathy and if I'm not mistaken, you have not posted one picture to corroborate your claim. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

3 October 2011, 11:21 PM	#52
Welshwatchman "TRF" Member Join Date: Apr 2006 Real Name: Paul Location: Wales, UK Posts: 14,578	Glad it's sorted. __________________ ..33

2 October 2011, 06:31 PM	#31
watchf "TRF" Member Join Date: Feb 2011 Location: Australia Posts: 2,458	Go back to the service center immediately! Its unacceptable to get back a serviced watch in a worst state than was sent.

3 October 2011, 02:26 AM	#37
Like To Watch "TRF" Member Join Date: Aug 2011 Location: Sydney Australia Posts: 1,196	I have only had one watch serviced by the RSC in Sydney. It was in good conditon when it went in and was like new when it came out.

3 October 2011, 05:52 AM	#40
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Ouch, not acceptable.

3 October 2011, 05:52 AM	#41
Wavecloud "TRF" Member Join Date: Oct 2011 Location: Oxon Posts: 13	I am expecting a call from the jeweller tomorrow... I have no doubt that they will take it back to correct their faults.....I am more worried about my time and hassle that I'll have to waist if they expect me to take it back in person. I'd expect them to collect it from myself and return it....

3 October 2011, 11:40 AM	#42
watchf "TRF" Member Join Date: Feb 2011 Location: Australia Posts: 2,458	The scratches are awful! The jeweller acted as the middleman for you and RSC? The jeweller should at least give the watch a look over before giving it back to you in the first place to save you the grief, time and trouble.

3 October 2011, 01:02 PM	#43
Time2time Banned Join Date: Jun 2011 Location: U.K Watch: Milgauss GV, Sub-C Posts: 2,178	That's not good!

3 October 2011, 10:35 PM	#46
al_bongo "TRF" Member Join Date: Sep 2008 Location: Scotland, UK Posts: 444	duplicate

3 October 2011, 10:37 PM	#47
al_bongo "TRF" Member Join Date: Sep 2008 Location: Scotland, UK Posts: 444	posted in error

3 October 2011, 10:38 PM	#48
al_bongo "TRF" Member Join Date: Sep 2008 Location: Scotland, UK Posts: 444	duplicate

3 October 2011, 11:03 PM	#49
Wavecloud "TRF" Member Join Date: Oct 2011 Location: Oxon Posts: 13	Spoke to the jeweller today, who assured me, he is on the case!! Fingers crossed - I will be a happy customer, in which case this thread could be very positive for them! That's the beauty of forums.....They can create [roblems for retailers, but it also gives the retailer a chance to explain and get some great feed back as well. It sort of puts the ball in thier court :-)

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