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CPAWatchFan · 4 January 2012, 01:07 PM

I love my new 116610ln and wouldn't dream of exchanging it. But I'm curious about exchange stories. What do the ADs do with the watches?

kilyung · 4 January 2012, 01:32 PM

Can't say that I've ever exchanged a watch.

bgriz · 4 January 2012, 01:48 PM

I would think they aren't too thrilled by it.

Brenngun · 4 January 2012, 01:55 PM

If they're making money at both ends of the swap they're happy.

MortgageGuy · 4 January 2012, 01:57 PM

Never have done it, cannot tell you. Well, I did have a Rolex go to RSC twice under warranty and they could not resolve the problem, my AD took the watch back and dealt with Rolex so I could have an operational watch but he was perfect since I bought another

Domo LA · 4 January 2012, 02:18 PM

If it's an upgrade, no way. My AD has been more than helpful.

bgriz · 4 January 2012, 02:18 PM

Quote:

Originally Posted by Brenngun

If they're making money at both ends of the swap they're happy.

Well yeah. I assumed he meant exchange as in full refund, why else would an AD be mad

What you said sounds more like a "trade in".

GradyPhilpott · 4 January 2012, 03:04 PM

It seems to me that any AD worth his salt has a policy in place to deal with such issues.

Some ADs that I've read about have a return policy that allows returns in a given period.

My AD does not, but you know that going in.

So, I don't see ADs getting mad or having cause to.

If you bought a watch from a seller with say a 14 day return policy and you return it during that period, if they get mad, then it's their policy that is the problem.

If the ADs policy is that all sales are final, then the question is moot.

Brenngun · 4 January 2012, 04:03 PM

Quote:

Originally Posted by bgriz

Well yeah. I assumed he meant exchange as in full refund, why else would an AD be mad

What you said sounds more like a "trade in".

Since the OP didn't specify his meaning of exchange I didn't make the same assumption you did. An AD may not be happy if you ask to exchange (for full refund as you assume) a watch with a higher selling price then buy one at a lower price i.e return a DD buy an Air King. At that point they not only have to deal with the restocking hassle/cost (if they can) but also the loss of revenue.

Andad · 4 January 2012, 05:10 PM

In Oz we have guidelines that control the returning of goods.
There are some acceptable reasons..eg. The goods are 'not suitable for the application' or 'significantly different to as described'.
'I have changed my mind and want a different model' or 'I have changed my mind and want my money back' are not acceptable reasons and would be at the sellers discretion.
I am sure that in America things are different but the critical thing IMO is was the watch worn at all?? If so then it becomes second hand and as AD's are not supposed to deal in second hand Rolex watches would this cause a conflict??

The Joker · 4 January 2012, 06:14 PM

I exchanged a speedy patch for a regular speedy. They were absolutely fine about it. Probably just glad I didn't want to return it for a refund.

Most AD's policy in the UK is a 14day return.

MoBe · 4 January 2012, 06:31 PM

It depends primarily on the AD and their policy but if the client is well known and loyal then anything is possible regardless of policy.

Some AD`s value their clientele and others just want to make a buck.

Andad · 4 January 2012, 06:35 PM

Your AD has a 14 day return for refund policy if you want?

Wow.

My AD would ave a laff.

travisb · 4 January 2012, 07:52 PM

My usual AD has a policy with Rolex sales that "all sales are final".
The only exception being if you purchase the watch as a gift and the recipient wishes to exchange it for a different piece as long as it's unworn.

impalass · 4 January 2012, 10:49 PM

When I purchased my Daytona last November a gent came in unhappy with his DJ looking for an exchange. He was quoted a 20% surcharge because the watch could not be resold as new.

The AD was very reluctant to take it back and convinced him to give it more time on the wrist. Do not know if he was a regular customer or not.

train-time · 4 January 2012, 11:00 PM

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

train-time · 4 January 2012, 11:00 PM

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

train-time · 4 January 2012, 11:00 PM

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

train-time · 4 January 2012, 11:01 PM

In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer.

I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

humvee · 4 January 2012, 11:28 PM

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

swiss ghost · 4 January 2012, 11:38 PM

I think its ridiculous for an AD to take back a watch thats been 'worn'. If it comes back unworn, stickers and tags intact than i see no problem. an AD can only lose by taking back a worn watch. heres a tip, BUY your watch once you know for sure what you want. watches arent like dogs you take home from the pound for the weekend to see how they fit in and than make a decision

Ebruner · 4 January 2012, 11:38 PM

Quote:

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

Nice....

-Eddie

masterserg · 4 January 2012, 11:39 PM

AD where I bought has a 14 day exchange / return no questions asked policy as long as the watch is new and unworn. I have in fact used the policy for an exchange and had zero issues. They were happy to help. Of course I did it the next day and the watch was untouched with all the stickers etc.

In return, I am happy to spend the extra couple hundreds for this possibility and peace of mind, and will buy there again if I am lucky to be in that position in the future.

humvee · 5 January 2012, 12:10 AM

Quote:

Originally Posted by Ebruner

Nice....

-Eddie

Well nothing personal against ADs -- They are running a buisness and trying to maximize their profits ---THat's the goal of any business.
I am trying to minimize their profits...

Kbrantle · 5 January 2012, 01:48 AM

My wife got my 116400 at an AD who told her that what appeared to be a scratch was just the plastics on the watch. When I got the watch and removed the plastics, there was clearly a deep scratch in the case. Took the watch back to the AD who had a new 116400 in store for me the next day, no problems at all. The exchange even took me from an M-serial to a V!

dmauldin · 5 January 2012, 02:26 AM

My AD has a policy that I can always return the watch for full credit towards an upgrade. I took advantage after only owning my first purchase for a couple of weeks. He got my barely worn watch, plus $3,300 for the upgrade I chose. This policy has made me very comfortable purchasing from them, especially since I would only upgrade to a more expensive model going forward.

TonyD · 5 January 2012, 02:41 AM

I think the exchange policy would be 30 days or 30 feet, whichever comes first....

Meaning, if you size it and wear it, then why should an AD allow a refund? What can they do with it now but sell it as used or try and sell it as new? How would you feel if the "new" watch you bought had been worn by someone else for 2 weeks?

thewatchguy93 · 5 January 2012, 05:05 AM

I swapped my GMTIIc for a 116610LV Sub 4 months later.. No problem, just added a little cash!

F&Iguy · 5 January 2012, 05:28 AM

Quote:

Originally Posted by humvee

Who cares!! F'em -- They will take you for all you got so you take them for all you can.

X2

VERY BAD

chronoman · 5 January 2012, 06:07 AM

i'm wearing an SS Daytona that was previously owned for no more than two weeks. The other guy wanted a white face. I wanted and got a black face, for less than new price. The AD had not one, but two happy customers.

4 January 2012, 01:07 PM	#1
CPAWatchFan "TRF" Member Join Date: Dec 2011 Location: MD Posts: 50	How mad are ADs when you exchange a watch? I love my new 116610ln and wouldn't dream of exchanging it. But I'm curious about exchange stories. What do the ADs do with the watches?

4 January 2012, 01:48 PM	#3
bgriz 2024 Pledge Member Join Date: Nov 2007 Real Name: Brian Location: Chicagoland Watch: ing the markets Posts: 2,194	I would think they aren't too thrilled by it. __________________ 126600 SD43 Red 126710BLRO GMT II PEPSI 178274 Midsize DJ Rhodium/Roman- Hers 126334 DJ41 in blue, fluted, on jubilee 116509 Daytona WG Panda 114060 Sub no date 126621 YM Chocolate dial Root Beer 126710BLNR Batman 126613LB Bluesy 126711CHNR GMT II Root Beer

4 January 2012, 01:57 PM	#5
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Never have done it, cannot tell you. Well, I did have a Rolex go to RSC twice under warranty and they could not resolve the problem, my AD took the watch back and dealt with Rolex so I could have an operational watch but he was perfect since I bought another __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

4 January 2012, 03:04 PM	#8
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,449	It seems to me that any AD worth his salt has a policy in place to deal with such issues. Some ADs that I've read about have a return policy that allows returns in a given period. My AD does not, but you know that going in. So, I don't see ADs getting mad or having cause to. If you bought a watch from a seller with say a 14 day return policy and you return it during that period, if they get mad, then it's their policy that is the problem. If the ADs policy is that all sales are final, then the question is moot. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

4 January 2012, 05:10 PM	#10
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,497	In Oz we have guidelines that control the returning of goods. There are some acceptable reasons..eg. The goods are 'not suitable for the application' or 'significantly different to as described'. 'I have changed my mind and want a different model' or 'I have changed my mind and want my money back' are not acceptable reasons and would be at the sellers discretion. I am sure that in America things are different but the critical thing IMO is was the watch worn at all?? If so then it becomes second hand and as AD's are not supposed to deal in second hand Rolex watches would this cause a conflict?? __________________ E

4 January 2012, 01:32 PM	#2
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Can't say that I've ever exchanged a watch.

4 January 2012, 01:55 PM	#4
Brenngun 2024 SubLV41 Pledge Member Join Date: Mar 2010 Real Name: Rick Location: Smokin' Heaven Watch: Rolex & Tudor Posts: 3,858	If they're making money at both ends of the swap they're happy.

4 January 2012, 02:18 PM	#6
Domo LA Member Join Date: Dec 2011 Real Name: Domo Location: Los Angeles Watch: Casio Calculator Posts: 51	If it's an upgrade, no way. My AD has been more than helpful.

4 January 2012, 06:14 PM	#11
The Joker "TRF" Member Join Date: Sep 2010 Location: Gotham Posts: 9,641	I exchanged a speedy patch for a regular speedy. They were absolutely fine about it. Probably just glad I didn't want to return it for a refund. Most AD's policy in the UK is a 14day return.

4 January 2012, 06:31 PM	#12
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	It depends primarily on the AD and their policy but if the client is well known and loyal then anything is possible regardless of policy. Some AD`s value their clientele and others just want to make a buck.

4 January 2012, 06:35 PM	#13
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,497	Your AD has a 14 day return for refund policy if you want? Wow. My AD would ave a laff. __________________ E

4 January 2012, 07:52 PM	#14
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,430	ADs have different rules on exchanges. My usual AD has a policy with Rolex sales that "all sales are final". The only exception being if you purchase the watch as a gift and the recipient wishes to exchange it for a different piece as long as it's unworn.

4 January 2012, 10:49 PM	#15
impalass "TRF" Member Join Date: Apr 2010 Real Name: Mark Location: Toronto, Canada. Watch: SD / LV / Daytona Posts: 2,089	When I purchased my Daytona last November a gent came in unhappy with his DJ looking for an exchange. He was quoted a 20% surcharge because the watch could not be resold as new. The AD was very reluctant to take it back and convinced him to give it more time on the wrist. Do not know if he was a regular customer or not.

4 January 2012, 11:00 PM	#16
train-time 2024 SubLV41 Pledge Member Join Date: Feb 2009 Real Name: Plankton Location: US Watch: less Posts: 4,153	In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer. I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

4 January 2012, 11:01 PM	#19
train-time 2024 SubLV41 Pledge Member Join Date: Feb 2009 Real Name: Plankton Location: US Watch: less Posts: 4,153	In my experience the smaller or single store AD's usually will not take returns or exchanges. The fine print on your receipt will state no returns or refunds. Some of the larger, multi-store have a return period and they often hold the warranty card until this period is up before filling it out and sending it to the customer. I once inquired with one of the "no refund or return" AD's and the sales person said NO, but the owner said yes if the piece was unwarn, not sized, and with all stickers still on the watch and they would charge a 10% restocking fee + $50 to ship it back to Rolex to have a new blank warranty card produced.

4 January 2012, 11:28 PM	#20
humvee Banned Join Date: Sep 2011 Location: Los Angeles Posts: 451	Who cares!! F'em -- They will take you for all you got so you take them for all you can.

4 January 2012, 11:38 PM	#21
swiss ghost Banned Join Date: Dec 2011 Location: Canada Posts: 540	I think its ridiculous for an AD to take back a watch thats been 'worn'. If it comes back unworn, stickers and tags intact than i see no problem. an AD can only lose by taking back a worn watch. heres a tip, BUY your watch once you know for sure what you want. watches arent like dogs you take home from the pound for the weekend to see how they fit in and than make a decision

4 January 2012, 11:39 PM	#23
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	AD where I bought has a 14 day exchange / return no questions asked policy as long as the watch is new and unworn. I have in fact used the policy for an exchange and had zero issues. They were happy to help. Of course I did it the next day and the watch was untouched with all the stickers etc. In return, I am happy to spend the extra couple hundreds for this possibility and peace of mind, and will buy there again if I am lucky to be in that position in the future. __________________ How can you have any pudding if you don't eat yer meat????

5 January 2012, 01:48 AM	#25
Kbrantle "TRF" Member Join Date: Oct 2011 Real Name: Kevin Location: California Watch: Milgauss and SD Posts: 132	My wife got my 116400 at an AD who told her that what appeared to be a scratch was just the plastics on the watch. When I got the watch and removed the plastics, there was clearly a deep scratch in the case. Took the watch back to the AD who had a new 116400 in store for me the next day, no problems at all. The exchange even took me from an M-serial to a V!

5 January 2012, 02:26 AM	#26
dmauldin "TRF" Member Join Date: Nov 2011 Location: Georgetown, TX Watch: 116610LN & 16030 Posts: 162	My AD has a policy that I can always return the watch for full credit towards an upgrade. I took advantage after only owning my first purchase for a couple of weeks. He got my barely worn watch, plus $3,300 for the upgrade I chose. This policy has made me very comfortable purchasing from them, especially since I would only upgrade to a more expensive model going forward.

5 January 2012, 02:41 AM	#27
TonyD 2024 Pledge Member Join Date: Jan 2008 Real Name: Tony Location: Boston North Watch: Meteorite Daytona Posts: 1,468	I think the exchange policy would be 30 days or 30 feet, whichever comes first.... Meaning, if you size it and wear it, then why should an AD allow a refund? What can they do with it now but sell it as used or try and sell it as new? How would you feel if the "new" watch you bought had been worn by someone else for 2 weeks? __________________ Pepsi GMT/SD43/DSSD Blue/ DJ41 TT Rose Diamond Dial/ Daytona Meteorite/ SS Sky Dweller White Dial/ IWC Bronze Big Pilot/ Aquanautic Super King / Omega Ploprof 1200 / Graham Scarab Diver

5 January 2012, 05:05 AM	#28
thewatchguy93 "TRF" Member Join Date: Dec 2010 Real Name: thewatchguy Location: UK Watch: me buy gold.. Posts: 7,441	I swapped my GMTIIc for a 116610LV Sub 4 months later.. No problem, just added a little cash! __________________ Instagram.. @thewatchguy www.thewatchguyofficial.co.uk Got a GREEN Submariner 116610LV.. Visit the official thread here! http://www.rolexforums.com/showthread.php?t=179580 Don't forget to visit the Rolex & Attire thread too! http://www.rolexforums.com/showthread.php?t=215077

5 January 2012, 06:07 AM	#30
chronoman "TRF" Member Join Date: Dec 2010 Location: Midwest, U.S.A. Watch: 116520 & 3570.50 Posts: 255	i'm wearing an SS Daytona that was previously owned for no more than two weeks. The other guy wanted a white face. I wanted and got a black face, for less than new price. The AD had not one, but two happy customers.

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