What does a service on a Rolex include?

[Steveatbath]

How much would it cost to re polish a SS bracelet? No major damage but I have a £300 variance from two authorised dealers

[honitel]

Nice one Vanessa. I learned something new.

[vanquish129]

I just had my datejust serviced by the Rolex Service Center (Manila) for a complete overhaul and replacement of tube and gasket/s. Service took about 10 days and cost $265. When I picked up the watch a couple of days ago, it was like new.


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[Kidfree]

Vanessa where do you work I have a 2004 GMT that will not stay wound RCS cleaned it under warranty in 2006 did not improve. It runs down even when I wear it at night. I wind it once a week. Thanks

[tecchnocat]

Originally Posted by MURRAY

So I'll repeat a question that I don't think was answered...If your aren't putting a watch through it's paces...and you aren't beating up the appearance.....how often is it really required to be serviced..

If it sits in a safe deposit box or something and is rarely ever used...wouldn't servicing it every 10, or 20 years be satisfactory?

Not advocating 'bucking the system' but would like to better understand the rationale for a 5 year incremental service profile...it would appear to me that usage should dictate the time of service...and not time itself....?

I bought my Submariner new in 1982 and it has had it's third service last year. I am not sure what has been replaced inside other than a new bezel, crystal, crown and tube. and a link replacement in the strap. Other than losing 5 minutes a month which it has done since new I have had no issues as it has never missed a beat from a reliability point of view. It is a great watch.

[mrhy]

Just got my 13 year old explorerll back from the rsc here in new york.The cost was 600 and wow feel like I have a brand new watch

[wwwbobbyw]

Thank you Vanessa. You are so great!
The RSC here in Hong Kong charges HK$2,500+ for such a check up.
Hope they do it your way...

[Z06Seal]

What a great post.

My dad insists it's not necessary and keeps telling me his '79 Rolex still works fine and so does datejust from '98.

I wish he would just send it in. Lol...

Is it still $400?

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[F.Works]

Thanks for the good and well expose post.I think the Rolex service is not too much expensive and in waranty i would go always to Rolex house,but out of it,there is anothers watchmakers that makes the same revision service cheaper with the same quality.

[Magic-Matt]

Very nicely put indeed, puts those to shame that even dare say "its expensive" for a service. I had a client the other day say "I cant understand why its more expensive to get a service on my Submariner than on my Mercedes Benz"... I knew there were many justified reasons for this as Ive been into watches for years, but didnt know all the steps and accurate info. Next time someone says that Ill be ready on the triggers! lol

[archisf]

Interesting and thanks for the post

[cc75]

Thanks Vanessa.
It's a very interesting post

[samjac212]

thank you Vanessa for the very informative and "behind-the-scene" sharings :)
Very enlightening !!

[MikeMc]

I thought I might add a photo to go along with Vanessa's written explanation. We are an authorized Rolex Jeweler with a Rolex trained watchmaker on staff. I asked him to lay out a watch for me to photograph a disassembled watch, in for service. Customers are usually surprised how much work is actually done. Note the dime for scale.

[Valdore]

Thanks for sharing this useful info Vanessa which I didn't know.

[Jponline]

Thanks for the Great information.

[Ethos Watches]

Congrats and Thanks to Vanessa for sharing excellent information about Rolex.
I am 100 % agree with "Tools" Statement
"Everything depend upon usage." So use according to your requirement.

Regards
Tom

[tallroller]

Originally Posted by MikeMc

I thought I might add a photo to go along with Vanessa's written explanation. We are an authorized Rolex Jeweler with a Rolex trained watchmaker on staff. I asked him to lay out a watch for me to photograph a disassembled watch, in for service. Customers are usually surprised how much work is actually done. Note the dime for scale.

incredible...thanks for sharing!

[jdopazo]

Hi Vanessa, Could you recommend a top-notch technician in New York? I am new here at the forum and I posted m first post on the Vintage Rolex Discussion thread. The title of my post is "My Rolex Dilemma." I have not yet received any replies, but if you have a moment to read it, I would appreciate it.
Thank you.

[dddrees]

Not sure if you still visit TRF or not, but thanks for sharing Vanessa.

[Vanessa CW21]

Originally Posted by jdopazo

Hi Vanessa, Could you recommend a top-notch technician in New York? I am new here at the forum and I posted m first post on the Vintage Rolex Discussion thread. The title of my post is "My Rolex Dilemma." I have not yet received any replies, but if you have a moment to read it, I would appreciate it.
Thank you.

Jorge, I don't know of anyone on the East Coast.
I will read your post in a moment.

Originally Posted by dddrees

Not sure if you still visit TRF or not, but thanks for sharing Vanessa.

My pleasure!

[Jay Mac]

Thanks for all your hard work...I have always believed that craftsman should be paid for quality work. Experience and dedication take time and effort and people should be paid for it..well done.

[iclick]

Originally Posted by shaggy

your service gives 2 years warranty but am i right in presuming rolex only give 1 year?

I just bought a Daytona that had been serviced by RSC in August, and the card says it has a two-year warranty.

[Vanessa CW21]

Yes, Rolex now gives 2 years as well.

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[RFFG]

Awesome info here, good work and skills aren't cheap.

[iclick]

Vanessa, how much longer does a watch with more moving parts, like a GMT or Daytona, take to service? What's the usual difference in price on these compared to a watch with only a date feature?

[Vanessa CW21]

GMT doesn't take very much longer. A Daytona takes probably twice the time. Price is about double.

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[pearjam]

thanks for the detailed review
BTW, how often is the rotor pivot a problem??
i.e, does it wear prematurely in many watches??
thanks, mdk

[Chris Rowell]

Where would you advise taking a rolex to be serviced in the UK . I know rolex UK London will service my watch but where else would you advise , if any .

[MikeMc]

With any watch repair, it's only as good as the technician doing the work. We are an authorized Rolex Jeweler and have a watchmaker trained by Rolex and we are inspected by Rolex to make sure we have the correct equipment (costly) and to make sure we are up to date on training. I have asked myself, what would I do if I didn't have our watchmaker or when he retires? I would always recommend that you send to the Rolex service centers. The thing I would miss is the interaction with the watchmaker, the personal discussion about what was specifically wrong with MY watch. If I wanted to find a watchmaker, I would look for two credentials, the Rolex trained certificate and the ability to buy parts from Rolex directly, and the American Watchmakers Clockmakers Institute (AWCI) "CMW21" Master Watchmaker credentials. The last is a relatively new test (2005) to check the competency of the watchmaker. This will give you a capable watchmaker. The Rolex parts availability directly from Rolex are a must, and they have specialized tools that are superior to the others on the market.