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Steboyi · 1 April 2014, 05:10 AM

Hi just signed up right now as I need some help...
Today I received my new watch and have some doubts if real

Watch itself it heavy and very nice all seems fine but the the strap near the clasp came apart and I haven't even wore it yet.
Also another problem is the box it isn't soft or nicely presented inside feels hard and like a egg box. Not sure if this is normal also the leather wallet smells plastic.

Slight scratch inside the watch default but hardly can see unless close inspection

Clasp isn't a dark stamp but more light grey looking.

I paid top end price for this new watch from a retailer as a brand new model I expected flawless finish and a nicer box .

Rolex oyster perpetual date deepsea pics will be uploaded shortly
Sorry about this rushed post

Just looking for some help as this would be getting returned if not genuine
Ant. Tips on spotting a fake or fake box.

Steboyi · 1 April 2014, 05:12 AM

Another picture

Steboyi · 1 April 2014, 05:13 AM

Wallet smells plastic

Steboyi · 1 April 2014, 05:14 AM

Watch back

Psmith · 1 April 2014, 05:14 AM

Welcome to TRF

What happened to the clasp? It's not clear from your description. The bracelet looks like it has some sort of plastic wrap on it
If you purchased from a retailer was this a Rolex authorised dealer? Either way I would take up any issues/concerns with them in the first instance

Steboyi · 1 April 2014, 05:15 AM

Side view

diver2012 · 1 April 2014, 05:15 AM

What's wrong with the clasp?

JP Chestnut · 1 April 2014, 05:15 AM

Rolex packaging sucks. I'm not sure if your expectations were reasonable.

JP Chestnut · 1 April 2014, 05:16 AM

Quote:

Originally Posted by diver2012

What's wrong with the clasp?

This.

Steboyi · 1 April 2014, 05:16 AM

...

Steboyi · 1 April 2014, 05:17 AM

As soon as I took it out the box one of the pins came out I've push it back it but it's lose

diver2012 · 1 April 2014, 05:17 AM

Where did you buy it from?

Steboyi · 1 April 2014, 05:18 AM

I haven't even wore it but if I did I would of definitely lost the watch

JP Chestnut · 1 April 2014, 05:18 AM

Did you buy it from a Rolex Authorized Dealer, listed on the Rolex website? If so, it's real. If not, you shouldn't have paid top dollar for it.

Steboyi · 1 April 2014, 05:18 AM

Bought from a retailer ... At full price new.

Yes was purchased from a rolex retailer

diver2012 · 1 April 2014, 05:19 AM

Which retailer?

diver2012 · 1 April 2014, 05:19 AM

...and which pin exactly had come out and is now loose? Can you take a close up photo?

Noonan · 1 April 2014, 05:20 AM

If the clasp is broken, just bring it back to the store. If it was purchased from any legit retailer, you'll get your money back or a new one.

Steboyi · 1 April 2014, 05:20 AM

For top dollar I just didn't expect the watch bracelet to come apart even before wearing it. The small hand has a slightly big of extra pain on it and the longer hand has a tiny scratch . Is this normal these days for minor defaults

MortgageGuy · 1 April 2014, 05:21 AM

Something looks wrong with the font on the back of case

JP Chestnut · 1 April 2014, 05:21 AM

Quote:

Originally Posted by Steboyi

Bought from a retailer ... At full price new.

Should be fine. Take it back to get the clasp properly sorted and store the (admittedly not very nice) box. I haven't examined the clasp on this model, but it's probably either a screw that wasn't properly locktighted, or it's a bad spring bar (if they still use them at the clasp). In either case, that's what the warranty is for.

JP Chestnut · 1 April 2014, 05:22 AM

Quote:

Originally Posted by Steboyi

. Is this normal these days for minor defaults

Normal? Probably not. Too common? Sure.

Noonan · 1 April 2014, 05:22 AM

Quote:

Originally Posted by Steboyi

For top dollar I just didn't expect the watch bracelet to come apart even before wearing it. The small hand has a slightly big of extra pain on it and the longer hand has a tiny scratch . Is this normal these days for minor defaults

No, it's not. Again, just return it. It's not worth trying to figure out why it broke. If you really did buy from a Rolex AD, they will make it right.

Baselman · 1 April 2014, 05:23 AM

If that's the packaging you got with your dssd I'd be worried get it checked out if I were you if not from an AD

Steboyi · 1 April 2014, 05:25 AM

..this is the pin that came out if I wore it today it would of fell of my wrist and probably been lost.. Maybe it's an issue with the model as it's a heavy watch

amador · 1 April 2014, 05:26 AM

You didn't get the DEEPSEA booklet

brettpaul · 1 April 2014, 05:27 AM

The booklets look incorrect to me,as does the wallet. The other things I noticed are the plastic wrap on the bracelet and that the plastic warranty card doesn't seem to have any printing on it. It's strange that you received a 1-year warrant on paper and the warranty card. Overall it doesn't look factory to me and I've owned 3 DSSDs.

Steboyi · 1 April 2014, 05:28 AM

Also the wallet smells plastic

diver2012 · 1 April 2014, 05:28 AM

Which shop did you buy it from?

Kingair · 1 April 2014, 05:28 AM

Take it back and get another one or a refund

Good luck

HAGOne

1 April 2014, 05:10 AM	#1
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Need help with my new rolex deep sea dweller Hi just signed up right now as I need some help... Today I received my new watch and have some doubts if real Watch itself it heavy and very nice all seems fine but the the strap near the clasp came apart and I haven't even wore it yet. Also another problem is the box it isn't soft or nicely presented inside feels hard and like a egg box. Not sure if this is normal also the leather wallet smells plastic. Slight scratch inside the watch default but hardly can see unless close inspection Clasp isn't a dark stamp but more light grey looking. I paid top end price for this new watch from a retailer as a brand new model I expected flawless finish and a nicer box . Rolex oyster perpetual date deepsea pics will be uploaded shortly Sorry about this rushed post Just looking for some help as this would be getting returned if not genuine Ant. Tips on spotting a fake or fake box. Attached Images

1 April 2014, 05:12 AM	#2
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Another picture Attached Images

1 April 2014, 05:13 AM	#3
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Wallet smells plastic Attached Images

1 April 2014, 05:14 AM	#4
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Watch back Attached Images

1 April 2014, 05:14 AM	#5
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	Welcome to TRF What happened to the clasp? It's not clear from your description. The bracelet looks like it has some sort of plastic wrap on it If you purchased from a retailer was this a Rolex authorised dealer? Either way I would take up any issues/concerns with them in the first instance __________________

1 April 2014, 05:15 AM	#6
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Side view Attached Images

1 April 2014, 05:15 AM	#7
diver2012 "TRF" Member Join Date: Feb 2013 Location: N/A Watch: N/A Posts: 1,374	What's wrong with the clasp?

1 April 2014, 05:15 AM	#8
JP Chestnut Banned Join Date: May 2012 Location: Ann Arbor MI Watch: Rolex Ref 16600 Posts: 3,908	Rolex packaging sucks. I'm not sure if your expectations were reasonable.

1 April 2014, 05:16 AM	#10
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	... Attached Images

1 April 2014, 05:17 AM	#11
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	As soon as I took it out the box one of the pins came out I've push it back it but it's lose

1 April 2014, 05:18 AM	#13
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	I haven't even wore it but if I did I would of definitely lost the watch

1 April 2014, 05:19 AM	#16
diver2012 "TRF" Member Join Date: Feb 2013 Location: N/A Watch: N/A Posts: 1,374	Which retailer?

1 April 2014, 05:20 AM	#18
Noonan Banned Join Date: Jul 2008 Location: US Watch: 3570.50 Posts: 2,156	If the clasp is broken, just bring it back to the store. If it was purchased from any legit retailer, you'll get your money back or a new one.

1 April 2014, 05:21 AM	#20
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Something looks wrong with the font on the back of case __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

1 April 2014, 05:23 AM	#24
Baselman "TRF" Member Join Date: May 2013 Location: Switzerland Watch: 1665 GreatWhite SD Posts: 1,527	If that's the packaging you got with your dssd I'd be worried get it checked out if I were you if not from an AD

1 April 2014, 05:25 AM	#25
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	..this is the pin that came out if I wore it today it would of fell of my wrist and probably been lost.. Maybe it's an issue with the model as it's a heavy watch Attached Images

1 April 2014, 05:26 AM	#26
amador "TRF" Member Join Date: Sep 2011 Real Name: Rene Location: Maryland,USA Watch: Bluesy SubC & DSSD Posts: 304	You didn't get the DEEPSEA booklet __________________ ROLEX 216570 EXPLORER II(Black Dial) ROLEX 116660 D-BLUE DSSD ROLEX 16623 TT YACHTMASTER(WIFE) BREITLING SUPEROCEAN CHRONO

1 April 2014, 05:27 AM	#27
brettpaul "TRF" Member Join Date: Sep 2008 Real Name: Brett Location: Bahrain, Dubai Watch: Rolex and AP Posts: 5,538	The booklets look incorrect to me,as does the wallet. The other things I noticed are the plastic wrap on the bracelet and that the plastic warranty card doesn't seem to have any printing on it. It's strange that you received a 1-year warrant on paper and the warranty card. Overall it doesn't look factory to me and I've owned 3 DSSDs.

1 April 2014, 05:28 AM	#28
Steboyi Member Join Date: Apr 2014 Location: Swansea Posts: 31	Also the wallet smells plastic Attached Images

1 April 2014, 05:28 AM	#30
Kingair "TRF" Member Join Date: Oct 2009 Location: USA Watch: Not enough ;-) Posts: 21,232	Take it back and get another one or a refund Good luck HAGOne

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