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HobokenRolex · 8 January 2016, 09:37 AM

I'm traveling for work and stopped by a local AD, hoping to have a link removed from the bracelet. They said it would be $50 since I did not purchase the watch there. Sounded ridiculous to me since no one was in the store and it would have taken 5 minutes. I get that time is not free - but $50? Needless to say, I walked out.

I work a few blocks from RSC NY. Will they do that for free or a nominal fee?

EddyG · 8 January 2016, 09:39 AM

RSC should be free

Justinmg · 8 January 2016, 09:42 AM

$20 screw driver and you can adjust it yourself, only way to ensure its done right. At least that's been my expirence with jewelry stores. But I would think RSC would do it for free.

Patton250 · 8 January 2016, 09:48 AM

My AD adjusted the Rolexes I did not buy from them. They did it even before I bought my first Rolex from them. Looks like those people didn't want future business from you. It blows my mind how my fellow sales people in this world can be so stupid with possible prospects. They should've not only done it for free but offered to show you any piece they had and given you a cup of coffee if you wanted.

wantonebad · 8 January 2016, 09:52 AM

Clearly they don't want the business, that's fine, move on like you did. Each AD is different and they can charge what they want. Doesn't mean you have to pay it, you did the right thing. It is an easy DIY task but if you rather have a professional do it find a local watchmaker and ask the rate before hand.

dba · 8 January 2016, 10:03 AM

Quote:

Originally Posted by HobokenRolex

I'm traveling for work and stopped by a local AD, hoping to have a link removed from the bracelet. They said it would be $50 since I did not purchase the watch there. Sounded ridiculous to me since no one was in the store and it would have taken 5 minutes. I get that time is not free - but $50? Needless to say, I walked out.

I work a few blocks from RSC NY. Will they do that for free or a nominal fee?

That rate for 5 minutes is $600 an hour. Nice work if you can get it. Move on to another AD or try the RSC.

Quote:

Originally Posted by Patton250

My AD adjusted the Rolexes I did not buy from them. They did it even before I bought my first Rolex from them. Looks like those people didn't want future business from you. It blows my mind how my fellow sales people in this world can be so stupid with possible prospects. They should've not only done it for free but offered to show you any piece they had and given you a cup of coffee if you wanted.

This has been the experience from my local AD and Geary's in Beverly Hills when I'm in So Cal.

pain888 · 8 January 2016, 10:09 AM

NY RSC=FREE
Did it many times.

brandrea · 8 January 2016, 10:09 AM

Out of curiosity, why did you need to have a link removed while travelling?
As for the fee, I'm not sure what I'd expect to pay, but I definately wouldn't expect it for free.

antbkny · 8 January 2016, 10:09 AM

No charge at RSC or Wempe

kilyung · 8 January 2016, 10:10 AM

Pretty typical. I travel with a couple of screwdrivers. You never know when you may buy something.

GB-man · 8 January 2016, 10:17 AM

Ridiculous

johnbeth · 8 January 2016, 10:32 AM

Quote:

Originally Posted by HobokenRolex

I'm traveling for work and stopped by a local AD, hoping to have a link removed from the bracelet. They said it would be $50 since I did not purchase the watch there. Sounded ridiculous to me since no one was in the store and it would have taken 5 minutes. I get that time is not free - but $50? Needless to say, I walked out.

I work a few blocks from RSC NY. Will they do that for free or a nominal fee?

I look at it this way. If you go to your lawyer, they will bill you for 5 minutes of their time and I am sure you or your company bills their clients for work done. Therefore,I can not blame the shop owner for wanting to charge you as they have to pay for the business expenses.

Also, would you work for free 5 minutes a day??? Do the maths over 365 days how many hours that is and what would be the loss of earnings over that period.

blue lion · 8 January 2016, 10:37 AM

$50 compared to the price of your watch is negligible. Could they have done it for free showing good customer service, yes. And you can leave as you did which is fine.

cdmorenot · 8 January 2016, 10:38 AM

My local AD does it for free. It is all about building relationships with them...

antbkny · 8 January 2016, 10:38 AM

$50 to remove a link = leave me alone so I can check my facebook

asleep · 8 January 2016, 10:40 AM

Done free for me by a dealer I did not purchase the watch from.

Walk away.

KenNethcole · 8 January 2016, 10:48 AM

50 is a bit steep for me. Take it to rsc like everyone is recommending.

nyyankees · 8 January 2016, 10:51 AM

I'll do it for $45!

jvmartin · 8 January 2016, 10:51 AM

$50 is a rip!! $5 is fine. $10 is pushing it. $50 is ridiculous... and the only way a link takes more than a few seconds to remove is if the screw has been glued, rusted, etc.

RichM · 8 January 2016, 10:52 AM

Hi-Way Robbery !!!!

I've bought watches here on the Forum and my AD sized them for free.

Spoonage · 8 January 2016, 10:56 AM

Quote:

Originally Posted by johnbeth

I look at it this way. If you go to your lawyer, they will bill you for 5 minutes of their time and I am sure you or your company bills their clients for work done. Therefore,I can not blame the shop owner for wanting to charge you as they have to pay for the business expenses.

Also, would you work for free 5 minutes a day??? Do the maths over 365 days how many hours that is and what would be the loss of earnings over that period.

I do understand your point, however yes I would work for free for 5 min a day... I do it all the time when I come in early / stay late at work to help the other engineers on their projects, or over the weekend or on holidays to ensure our new equipment is installed and validated. I don't get paid extra for coming in early / staying late on week nights, weekends, or holidays. I look at it as paying it forward. I'm willing to help others because I know at some point I will need their help or feedback on my projects. And it's the right thing to do...

If the employee is at work during business hours, it makes no difference if they are sitting down staring at the wall or helping a potential customer. The owner is still paying them either way. I personally would do it for free to build relationships with new potential clients.

Hopefully the OP found another AD to adjust the bracelet for less / free...

watchwatcher · 8 January 2016, 10:56 AM

That sounds a little on the high side. Good move on your part walking away...if they're that careless on pricing, their work may be suspect as well.

johnbeth · 8 January 2016, 11:05 AM

Quote:

Originally Posted by Spoonage

Yes I would work for free for 5 min a day... Ido it all the time when I come in early / stay late at work to help the other engineers on their projects, or over the weekend or on holidays to ensure our new equipment is installed and validated. I don't get paid extra for coming in early / staying late on week nights, weekends, or holidays. I look at it as paying it forward. I'm willing to help others because I know at some point I will need their help or feedback on my projects. And it's the right thing to do...

If the employee is at work during business hours, it makes no difference if they are sitting down staring at the wall or helping a potential customer. The owner is still paying them either way.

Last year I worked over 280 hours (7 weeks) overtime, not been paid for. So I fully understand what you mean when it comes to delivering on time and doing the right thing by the customer.

I was just trying to point out to the OP, that time is money and therefore when asking something / service for free from someone, we need to understand and appreciate their side.

Danny83 · 8 January 2016, 11:07 AM

What kind of watch a platona?

flv112 · 8 January 2016, 11:07 AM

No charge at Rolex, Shangrila East Wing, Philippines, despite my Sub-C having been bought from a foreign AD.

Lordofrolex · 8 January 2016, 11:11 AM

Its probably be free. Im surprised they tried to charge you. Just walking into an AD ive never bought from and they did a sizing for free.

SemperFi · 8 January 2016, 11:14 AM

I don't understand how businesses operate that way...and stay in business.
My local jeweler removed three links on a Black Bay for $8.

Spoonage · 8 January 2016, 11:18 AM

Quote:

Originally Posted by johnbeth

Last year I worked over 280 hours (7 weeks) overtime, not been paid for. So I fully understand what you mean when it comes to delivering on time and doing the right thing by the customer.

I was just trying to point out to the OP, that time is money and therefore when asking something / service for free from someone, we need to understand and appreciate their side.

John, must have caught my post before I edited slightly. Didn't mean to sound crass... I understand both sides but always try to be helpful and hope others would do the same for me.

johnbeth · 8 January 2016, 11:22 AM

Quote:

Originally Posted by Spoonage

John, must have caught my post before I edited slightly. Didn't mean to sound crass... I understand both sides but always try to be helpful and hope others would do the same for me.

All cool mate!

chickennho · 8 January 2016, 11:29 AM

No charge at Rolex AD, Hanoi, Vietnam.

8 January 2016, 09:37 AM	#1
HobokenRolex 2024 SubLV41 Pledge Member Join Date: Mar 2014 Location: New Jersey Posts: 1,066	$50 to remove a link!? I'm traveling for work and stopped by a local AD, hoping to have a link removed from the bracelet. They said it would be $50 since I did not purchase the watch there. Sounded ridiculous to me since no one was in the store and it would have taken 5 minutes. I get that time is not free - but $50? Needless to say, I walked out. I work a few blocks from RSC NY. Will they do that for free or a nominal fee?

8 January 2016, 09:52 AM	#5
wantonebad 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: USA Watch: 126600, 116500LN Posts: 12,849	Clearly they don't want the business, that's fine, move on like you did. Each AD is different and they can charge what they want. Doesn't mean you have to pay it, you did the right thing. It is an easy DIY task but if you rather have a professional do it find a local watchmaker and ask the rate before hand. __________________ "I'm kind of a big deal... on a fairly irrelevant social media site that falsely inflates my fragile ego"

8 January 2016, 10:09 AM	#7
pain888 "TRF" Member Join Date: Jul 2009 Real Name: Tony Location: Rolex Land Posts: 576	NY RSC=FREE Did it many times. __________________ M116519 WG, M16622, 116610LN, 218235(Olive), 116710(Batman), 126710(Pepsi), 116500(Black) AP ROYAL OAK OFFSHORE CHRONOGRAPH SEIKO SRP773 "LIVE LIFE TO THE FULLEST"

8 January 2016, 10:52 AM	#20
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,614	Hi-Way Robbery !!!! I've bought watches here on the Forum and my AD sized them for free. __________________ "I love to work at nothing all day" TRF #139960

8 January 2016, 11:11 AM	#26
Lordofrolex "TRF" Member Join Date: Sep 2015 Real Name: Brandon Location: Los Angeles, CA Watch: Yes Please! Posts: 6,691	Its probably be free. Im surprised they tried to charge you. Just walking into an AD ive never bought from and they did a sizing for free. __________________ Rolex GMT Master II 116710LN Panerai PAM 359 Audemars Piguet RO 15300OR Follow me on Instagram: @b_jakobovich

8 January 2016, 09:39 AM	#2
EddyG "TRF" Member Join Date: Oct 2013 Real Name: Eddy Location: Kent [London UK] Watch: 16628 Yachtmaster Posts: 378	RSC should be free

8 January 2016, 09:42 AM	#3
Justinmg "TRF" Member Join Date: Apr 2015 Real Name: Justin Location: FL Watch: PO/EXPL Posts: 3,371	$20 screw driver and you can adjust it yourself, only way to ensure its done right. At least that's been my expirence with jewelry stores. But I would think RSC would do it for free.

8 January 2016, 09:48 AM	#4
Patton250 2024 Pledge Member Join Date: Oct 2015 Real Name: Brett Location: Florida Watch: 5205R Posts: 5,160	My AD adjusted the Rolexes I did not buy from them. They did it even before I bought my first Rolex from them. Looks like those people didn't want future business from you. It blows my mind how my fellow sales people in this world can be so stupid with possible prospects. They should've not only done it for free but offered to show you any piece they had and given you a cup of coffee if you wanted.

8 January 2016, 10:09 AM	#8
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,806	Out of curiosity, why did you need to have a link removed while travelling? As for the fee, I'm not sure what I'd expect to pay, but I definately wouldn't expect it for free.

8 January 2016, 10:09 AM	#9
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	No charge at RSC or Wempe

8 January 2016, 10:10 AM	#10
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Pretty typical. I travel with a couple of screwdrivers. You never know when you may buy something.

8 January 2016, 10:17 AM	#11
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,327	Ridiculous

8 January 2016, 10:37 AM	#13
blue lion "TRF" Member Join Date: Feb 2012 Location: Florida State! Watch: It's just a watch. Posts: 1,463	$50 compared to the price of your watch is negligible. Could they have done it for free showing good customer service, yes. And you can leave as you did which is fine.

8 January 2016, 10:38 AM	#14
cdmorenot 2024 SubLV41 Pledge Member Join Date: Jun 2015 Real Name: Carlos. Location: NNJ - MDE Watch: = Want them all. Posts: 3,694	My local AD does it for free. It is all about building relationships with them...

8 January 2016, 10:40 AM	#16
asleep "TRF" Member Join Date: Aug 2013 Location: Texas Posts: 778	Done free for me by a dealer I did not purchase the watch from. Walk away.

8 January 2016, 10:48 AM	#17
KenNethcole "TRF" Member Join Date: Jun 2014 Location: Socal Posts: 861	50 is a bit steep for me. Take it to rsc like everyone is recommending.

8 January 2016, 10:51 AM	#18
nyyankees "TRF" Member Join Date: Oct 2006 Location: Southeastern PA Watch: 1216610 Posts: 2,131	I'll do it for $45!

8 January 2016, 10:51 AM	#19
jvmartin "TRF" Member Join Date: Feb 2014 Location: Los Angeles Posts: 2,349	$50 is a rip!! $5 is fine. $10 is pushing it. $50 is ridiculous... and the only way a link takes more than a few seconds to remove is if the screw has been glued, rusted, etc.

8 January 2016, 10:56 AM	#22
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,002	That sounds a little on the high side. Good move on your part walking away...if they're that careless on pricing, their work may be suspect as well.

8 January 2016, 11:07 AM	#24
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,302	What kind of watch a platona?

8 January 2016, 11:07 AM	#25
flv112 "TRF" Member Join Date: Jul 2013 Real Name: flv Location: asia Posts: 241	No charge at Rolex, Shangrila East Wing, Philippines, despite my Sub-C having been bought from a foreign AD.

8 January 2016, 11:14 AM	#27
SemperFi "TRF" Member Join Date: Sep 2014 Real Name: Angelo Location: Brooklyn, NY Watch: Rolex Submariner Posts: 42,164	I don't understand how businesses operate that way...and stay in business. My local jeweler removed three links on a Black Bay for $8.

8 January 2016, 11:29 AM	#30
chickennho "TRF" Member Join Date: Mar 2015 Real Name: Khanh Location: Somewhere Watch: All gone Posts: 133	No charge at Rolex AD, Hanoi, Vietnam.

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