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jeffgo888 · 3 March 2016, 06:40 PM

Hi All,

How would you /what paperwork would be included if I send in my DSSD to RSC Dallas?
Is a copy of the warranty card sufficient, pLus a description of the issue?

For DSSD owners:
My DSSD has a little "play" on the bezel. Meaning, when your winding the watch, and your thumb is on the bezel, and if you gently "pusH" there is a little gap in there and you can feel it clicking.
If this isnt "normal", im sending it in.
i also checked my Hulk, and because its a smaller case. its not as pronounced but the "play" , as LIttle as it is, is aklso there...so Im thinking its just a Rolex trademark ..:)

thanks

jeffgo888 · 3 March 2016, 06:44 PM

here is a pic of my thumb on the bezel

sorry guys..maybe its just rolex induced ocd...

Ryuden · 3 March 2016, 06:59 PM

All is ok...Mine does that too...

albmich · 3 March 2016, 08:03 PM

Can't really tell by your pic. But everything you're describing is normal. Both my ceramic sub and DSSD do this. My vintage 1680 doesn't tho ;)

travisb · 3 March 2016, 09:14 PM

It is normal on both the DSSD and Sub that if you push down on the bezel there is a little give. More so on the DSSD. All is good.

Robb · 3 March 2016, 09:42 PM

All is good. My DBlue does the same thing

Sent from my iPhone using Tapatalk

padi56 · 3 March 2016, 10:46 PM

All the ceramic inserts float on 3 spring loaded ball-bearings and a ball-bearing spring stop so there will be up and down play.

Camel · 3 March 2016, 10:56 PM

Quote:

Originally Posted by travisb

It is normal on both the DSSD and Sub that if you push down on the bezel there is a little give. More so on the DSSD. All is good.

I have the same on my DSSD and D-Blue.

Chadridv · 3 March 2016, 11:06 PM

Same on my Hulk. There's a little bit of gap play for sure. Don't know about the DSSD, but seems to be normal based on the responses.

mr.nice_watch · 3 March 2016, 11:16 PM

That is all normal, I had the same issue.

RichM · 3 March 2016, 11:17 PM

Your watch seems to be normal.

To answer your question, you need to send the watch and the original warranty card. If you choose to send a copy of the warranty card it needs to be copies of the front and back. In addition, you must then provide a copy of the bill of sale. (That's if you choose to send copies).

If you call Dallas, they will email you the instructions. You can download the form to describe your issue.

You have to use USPS Registered Mail and seal the package with brown mailing tape.

mr.nice_watch · 3 March 2016, 11:18 PM

http://www.rolexforums.com/showthread.php?t=438053

Check out my video on the thread

DCgator · 3 March 2016, 11:20 PM

Same on my DSSD. It's fine, no worries, throw OCD out the door. :D

jeffgo888 · 4 March 2016, 12:59 AM

thanks everyone

FritzW · 4 March 2016, 02:30 AM

Quote:

Originally Posted by Rich Mickol

Your watch seems to be normal.

To answer your question, you need to send the watch and the original warranty card. If you choose to send a copy of the warranty card it needs to be copies of the front and back. In addition, you must then provide a copy of the bill of sale. (That's if you choose to send copies).

If you call Dallas, they will email you the instructions. You can download the form to describe your issue.

You have to use USPS Registered Mail and seal the package with brown mailing tape.

Out of curiosity, what if you have a pre owned and you dont have the original receipt? Also, what do you do if the original owners name is on the warranty card?

I was thinking of sending mine in for the larger cyplops mag and NCY RSC said i needed the original sales receipt for it to be cover under warranty?

Matt C · 4 March 2016, 03:05 AM

Normal.

Sent from my iPhone using Tapatalk

jeffgo888 · 4 March 2016, 03:16 AM

Quote:

Originally Posted by FritzW

Out of curiosity, what if you have a pre owned and you dont have the original receipt? Also, what do you do if the original owners name is on the warranty card?

I was thinking of sending mine in for the larger cyplops mag and NCY RSC said i needed the original sales receipt for it to be cover under warranty?

why not send it to Dallas instead of NYC?
seems more hassle to send there.

ALSO: i think this has been answered before.
Warranty follows the watch, not the owner.

jeffgo888 · 4 March 2016, 03:18 AM

Thanks everyone...
I SHOULD have guessed that there should BE some give, considering how SMOOTH the bezel is when rotating...MUCH better than my Seamaster..:) with regards to bezel of course

WristEnvy · 4 March 2016, 03:38 AM

Curious why not take it to RSC in SF?

imperio · 4 March 2016, 03:40 AM

Mine has some play too when applying a bit of pressure as shown in your thumb on bezel pic. Don't worry.

3 March 2016, 06:40 PM	#1
jeffgo888 2024 Pledge Member Join Date: Sep 2013 Real Name: Jeff Location: CA Watch: me disappear into Posts: 1,937	How to send in to RSC (Dallas): DSSD Hi All, How would you /what paperwork would be included if I send in my DSSD to RSC Dallas? Is a copy of the warranty card sufficient, pLus a description of the issue? For DSSD owners: My DSSD has a little "play" on the bezel. Meaning, when your winding the watch, and your thumb is on the bezel, and if you gently "pusH" there is a little gap in there and you can feel it clicking. If this isnt "normal", im sending it in. i also checked my Hulk, and because its a smaller case. its not as pronounced but the "play" , as LIttle as it is, is aklso there...so Im thinking its just a Rolex trademark ..:) thanks __________________ * Be inner, be peaceful *

3 March 2016, 06:44 PM	#2
jeffgo888 2024 Pledge Member Join Date: Sep 2013 Real Name: Jeff Location: CA Watch: me disappear into Posts: 1,937	here is a pic of my thumb on the bezel sorry guys..maybe its just rolex induced ocd... __________________ * Be inner, be peaceful *

3 March 2016, 09:42 PM	#6
Robb 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2007 Real Name: Robb Location: USA Watch: BLNR Posts: 4,939	All is good. My DBlue does the same thing Sent from my iPhone using Tapatalk __________________ 126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN

3 March 2016, 10:46 PM	#7
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,041	All the ceramic inserts float on 3 spring loaded ball-bearings and a ball-bearing spring stop so there will be up and down play. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

3 March 2016, 11:17 PM	#11
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,633	Your watch seems to be normal. To answer your question, you need to send the watch and the original warranty card. If you choose to send a copy of the warranty card it needs to be copies of the front and back. In addition, you must then provide a copy of the bill of sale. (That's if you choose to send copies). If you call Dallas, they will email you the instructions. You can download the form to describe your issue. You have to use USPS Registered Mail and seal the package with brown mailing tape. __________________ "I love to work at nothing all day" TRF #139960

3 March 2016, 06:59 PM	#3
Ryuden "TRF" Member Join Date: Jul 2013 Real Name: Miki Location: SG Posts: 1,575	All is ok...Mine does that too...

3 March 2016, 08:03 PM	#4
albmich "TRF" Member Join Date: Aug 2015 Location: WI Watch: SD4k Posts: 1,333	Can't really tell by your pic. But everything you're describing is normal. Both my ceramic sub and DSSD do this. My vintage 1680 doesn't tho ;)

3 March 2016, 09:14 PM	#5
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,430	It is normal on both the DSSD and Sub that if you push down on the bezel there is a little give. More so on the DSSD. All is good.

3 March 2016, 11:06 PM	#9
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,357	Same on my Hulk. There's a little bit of gap play for sure. Don't know about the DSSD, but seems to be normal based on the responses.

3 March 2016, 11:16 PM	#10
mr.nice_watch "TRF" Member Join Date: Sep 2015 Real Name: Giorgio Location: NYC Watch: Deep Sea-Blue Posts: 141	That is all normal, I had the same issue.

3 March 2016, 11:18 PM	#12
mr.nice_watch "TRF" Member Join Date: Sep 2015 Real Name: Giorgio Location: NYC Watch: Deep Sea-Blue Posts: 141	http://www.rolexforums.com/showthread.php?t=438053 Check out my video on the thread

3 March 2016, 11:20 PM	#13
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	Same on my DSSD. It's fine, no worries, throw OCD out the door. :D

4 March 2016, 12:59 AM	#14
jeffgo888 2024 Pledge Member Join Date: Sep 2013 Real Name: Jeff Location: CA Watch: me disappear into Posts: 1,937	thanks everyone __________________ * Be inner, be peaceful *

4 March 2016, 03:05 AM	#16
Matt C "TRF" Member Join Date: Feb 2014 Location: Maine Watch: Rolex 116660 Posts: 1,602	Normal. Sent from my iPhone using Tapatalk __________________ Rolex 116660 Ball EM2 Diver Casio G-Shock

4 March 2016, 03:18 AM	#18
jeffgo888 2024 Pledge Member Join Date: Sep 2013 Real Name: Jeff Location: CA Watch: me disappear into Posts: 1,937	Thanks everyone... I SHOULD have guessed that there should BE some give, considering how SMOOTH the bezel is when rotating...MUCH better than my Seamaster..:) with regards to bezel of course __________________ * Be inner, be peaceful *

4 March 2016, 03:38 AM	#19
WristEnvy "TRF" Member Join Date: Jul 2015 Real Name: Ray Location: Berkeley, CA Watch: IG @watch.kakashi Posts: 2,579	Curious why not take it to RSC in SF?

4 March 2016, 03:40 AM	#20
imperio "TRF" Member Join Date: Sep 2011 Location: San Francisco, CA Watch: this space Posts: 1,867	Mine has some play too when applying a bit of pressure as shown in your thumb on bezel pic. Don't worry.

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