Deceitful practice by Tudor AD help contscting Tudor HQ

[theomegaaddict]

Pictures finally!

Sent from my LG-H870DS using Tapatalk

[theomegaaddict]

What date issue?

Originally Posted by derekhayden

I wouldn't mind sending it back first but you better bet they would be paying for it. As others have said mistakes do happen but if they did this on purpose to sell a bracelet version when all they had was Nato and Leather that's a different story but not sure how you would prove that unless your paper work shows it was a leather or nato model.

Lets hope yours isn't also going to show up with the date issue. Mine has it and will be going to service in a couple weeks.

Sent from my LG-H870DS using Tapatalk

[tyler1980]

Originally Posted by theomegaaddict

Its a matter of principal particularly as im not convinced that they didnt do this on purpose

Sent from my LG-H870DS using Tapatalk

Then ask them to ship you an empty box with a return label. It’s probably going to add some time to the turnaround though. Imo you are going to have to suggest something if they are not being proactive


Sent from my iPhone using Tapatalk

[05carbondrz]

Originally Posted by theomegaaddict

Credit card. But hard to disoute the charge when i used my pin and im sure theres plenty of footage of me purchasing the watch in the store?

Sent from my LG-H870DS using Tapatalk

You are not disputing that you bought it,Only that you didn’t receive what you paid for.

[derekhayden]

Originally Posted by theomegaaddict

Credit card. But hard to disoute the charge when i used my pin and im sure theres plenty of footage of me purchasing the watch in the store?

You're not disputing the fact that you bought it your disputing you didn't get what you paid for. But since you used a debit card that may be harder to do since they essentially already have the money out of your account.

I get the principal of it all but in the end it's going to come down to how much is your time worth to resolve this. May be best to just pay the shipping and get what you paid for and just cut all ties with them.

[beshannon]

Originally Posted by theomegaaddict

Credit card. But hard to disoute the charge when i used my pin and im sure theres plenty of footage of me purchasing the watch in the store?

Sent from my LG-H870DS using Tapatalk

No you dispute the charge with your bank. Discuss with them.

They sold you an altered product and are unwilling to correct their mistake.

[derekhayden]

Originally Posted by theomegaaddict

What date issue?

It's a known issue so you can search the forum for those posts. Several people have been affected by the skipping of a day issue...myself included. It is also very random so if it does it once even if it doesn't do it for a couple of days it will eventually do it again.

[theomegaaddict]

Originally Posted by derekhayden

Think you probably already called out the why it would be changed. If it was originally on leather or nato and they put it on a bracelet. Did you check your paper work to see if the numbers match for a bracelet version? As others have said post pictures when you can.

Receipt is for steel version. Not sure what would indicate if it's not meant to be steel the Serial on warranty matches the serial on the case but that's about it

Sent from my LG-H870DS using Tapatalk

[RJRJRJ]

They may be able to charge you for the new bracelet and send it to you, and then refund you when they receive your return. Or have them refund you the cost of your bracelet and have the local dealer get you one.

[derekhayden]

Looks like you got the bracelet from the BB ETA version since it's not riveted.

[derekhayden]

Originally Posted by theomegaaddict

Receipt is for steel version. Not sure what would indicate if it's not meant to be steel the Serial on warranty matches the serial on the case but that's about it

You are correct my mistake. I have nothing in my set that calls out that either and I have the original shipping box. My apologies on that bad information.

[bmrisko]

Was the incorrect bracelet on it when you tried it on and purchased it? If so, it seems like you and the store are potentially at fault. It is possible it somehow got swapped around by the watchmaker maybe putting on a different bracelet/strap for another client and wasn't caught before being sold, but I think disputing with the CC is uncalled for if the incorrect bracelet was on the watch at time of purchase. After all, it appears you were happy with the bracelet at the time or you wouldn't have purchased it, correct?

[Ssunnylee24]

Originally Posted by tyler1980

Is there any expectation for the buyer to know what they are buying?

Mistake yes...deceitful, dishonest, or whatever no


Sent from my iPhone using Tapatalk

No deceitful, dishinest or whatever, thats true.
But not buyers fault for not knowing which part is the correct part for the watch. I could have asked my father to pick up a watch for me. But does he Need to know which barcelet is the correct for the watch?

Its the dealer job to sell the “correct” item.

If my mom bouht an Audi S4 and came with A4 wheels I’d be pretty upset too.

[Malibuboy]

Jeez.

Yes, that sucks.

They have offered to make it right. Send them the item and let them make it right. End of story. Stop complaining, get your watch out and back. Thank them for helping out!

Caveat emptor.

[Ssunnylee24]

Originally Posted by bmrisko

Was the incorrect bracelet on it when you tried it on and purchased it? If so, it seems like you and the store are potentially at fault. It is possible it somehow got swapped around by the watchmaker maybe putting on a different bracelet/strap for another client and wasn't caught before being sold, but I think disputing with the CC is uncalled for if the incorrect bracelet was on the watch at time of purchase. After all, it appears you were happy with the bracelet at the time or you wouldn't have purchased it, correct?

How is it the OPs fault at all?
Not everyone is aware of ref #, correct parts (in this case bracelet) and etc.

I remeber a few weeks ago someone bought a Kermit and found out it was franken sub. Was that the buyers fault too?

[Ssunnylee24]

Btw OP, the none riveted bracelet looks better but you make the decision.

[mulgogy]

check the card to see if it was possibly a strap or nato configuration from the factory, Although being bought in Europe im not sure if the cards indicate this like here in the US.

[SPMN]

Originally Posted by Malibuboy

Jeez.

Yes, that sucks.

They have offered to make it right. Send them the item and let them make it right. End of story. Stop complaining, get your watch out and back. Thank them for helping out!

Caveat emptor.

How are they making it right? They sold him the wrong item and he has to pay for return shipping. That isn’t right. It’s the responsibility of the AD to sell the full and correct item.


Sent from my iPhone using Tapatalk

[Etschell]

id like to hear how this is an honest mistake. it isnt. they put a different bracelet on the watch and sold it. inexcusable.

[faz]

Sorry to hear, I would be upset if this happened to me. You buy a new watch from an AD, you expect all to be fine, or if not, they do everything to make it fine.

Seems like they are doing their part, asking you to return the bracelet for a replacement. Listen, if you were a local resident there, it would only be a quick drive to their store to get an apology and fix the situation. Now you just happen to be in Dubai. The bracelet replacement is their to cover, the shipping to Dubai or New York or say farthest parts of Amazon river (if you happened to have flown there instead of Dubai before you realized your watch bracelet was wrong) is not something they should be covering. Or at least that is how I feel about it.

I say ship it to them (secured way so you don't get burnt even more), get the replacement bracelet, and move on. This should be a learning experience for all of us when shopping at a different country or airports.

And yes, report them to the Tudor HQ anyway. This mistake shouldn't happen.

[Watchflair]

First there's no responsibility on the buyer to verify that the brand new watch they are purchasing from an AD has the correct bracelet - it's assumed to be correct.

They should pay for shipping though and provide some free swag in the return box for the inconvenience. They should step up here for the shipping - we are not talking about a lot of money.

Have you asked them to pay for shipping both ways?

[theomegaaddict]

Unfortunately the cards do not indicate tge bracelet/ strap type

Sent from my LG-H870DS using Tapatalk

[AK797]

This is a tricky one as Tudor are not Rolex so buyers are not usually as green or unknowing, and the rivet bracelet is pretty different so after trying it on, it is a fair assumption from the AD that the buyer was happy with his purchase. However if the buyer finds that later he is not, then the AD should make it right and should pay shipping both ways. If they won't, I'd just pay for it now and take it up with Tudor once you have the correct bracelet.

[reecester]

Hopefully they send you some freebies for the hassle. Could of been an honest mistake.

[samson66]

I think you got the best of both worlds. Exchange the riveted bracelet for the better looking ETA non-riveted bracelet and didn't have to pay a cent! Keep it, it has been improved!

[yxc145]

Not sure why some people here are siding with the AD on this matter. They gave him the wrong watch/bracelet. Intentionally or not, they made a mistake. They should fix the mistake by, at least ,covering the shipping both ways. Even if it only cost a dollar to ship back, it should be on the store.

Frankly, I think the store swapped out the nato/leather strap, so they can sell the watch easier. I think most people will prefer steel bracelet.

[Malibuboy]

Originally Posted by SPMN

How are they making it right? They sold him the wrong item and he has to pay for return shipping. That isn’t right. It’s the responsibility of the AD to sell the full and correct item.

He paid for and walked out the door with a watch (and a warranty). If he did not bother to check that it was 100%, it is on him. If the dealer does not offer you the service you require you may go to the manufacturer. He should have recognized this error. He is the buyer. Caveat emptor. The fact that he is in a different country is not the sellers concern. The seller did not offer to ship this item to him, he bought over the counter. If he lived nearby, he would have just walked back in and made an exchange.

Shipping is the most minor of all the issues, recognize that and respond accordingly.

If you deal with the manufacturer, they will tell you to send it to them on your dime.

[SPMN]

Originally Posted by Malibuboy

He paid for and walked out the door with a watch (and a warranty). If he did not bother to check that it was 100%, it is on him. If the dealer does not offer you the service you require you may go to the manufacturer. He should have recognized this error. He is the buyer. Caveat emptor. The fact that he is in a different country is not the sellers concern.

I’m not an attorney and I’m certainly not qualified to speak on EU/Spanish consumer rights issues, but as a business person, I can definitely say that there is a right and wrong way to sell a good. When you make a mistake, it is your responsibility to ensure the customer is made whole. That includes taking steps to ensure your customer is satisfied...even if it costs you money.

From a practical standpoint, we all know the AD did this intentionally to more easily sell a watch. There’s no other plausible reason for an old Tudor bracelet on a brand new watch.

Their actions afterwards confirm this.



Sent from my iPhone using Tapatalk

[gmac]

Originally Posted by yxc145

Not sure why some people here are siding with the AD on this matter. They gave him the wrong watch/bracelet. Intentionally or not, they made a mistake. They should fix the mistake by, at least ,covering the shipping both ways. Even if it only cost a dollar to ship back, it should be on the store.

Frankly, I think the store swapped out the nato/leather strap, so they can sell the watch easier. I think most people will prefer steel bracelet.

THIS!
It is the responsibility of the AD to sell the watch they are representing. If representing a new watch- it should be new and not altered. That is why many people prefer to buy new watches from a reputable business. I think they should pay for shipping the watch back to dealer and shipping a NIB watch back to the customer.

[yxc145]

Originally Posted by Malibuboy

He paid for and walked out the door with a watch (and a warranty). If he did not bother to check that it was 100%, it is on him. If the dealer does not offer you the service you require you may go to the manufacturer. He should have recognized this error. He is the buyer. Caveat emptor. The fact that he is in a different country is not the sellers concern. The seller did not offer to ship this item to him, he bought over the counter. If he lived nearby, he would have just walked back in and made an exchange.

Shipping is the most minor of all the issues, recognize that and respond accordingly.

If you deal with the manufacturer, they will tell you to send it to them on your dime.

So if you buy a car and the dealer switched out the engine. You didn't check it/found out till your first service. It is your own fault to not have professionally inspected it before driving off the lot?

Even if the dealer is next door a buyer's house, it is still AD's mistake to put the wrong bracelet on the watch. No right for them to request the buyer to have to spend his/her time, money, energy to return to the store to do the exchange.