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Nadim · 7 January 2019, 03:36 AM

Hi
I was wondering if someone knows an email where i can send a complain in Canada
My date just 2 was sent for service and nothing was done it can back with the same problem.
Thank you

SearChart · 7 January 2019, 04:05 AM

What was the issue?

Seibei · 7 January 2019, 04:09 AM

Just send it back and they should fix it. Mistakes happen.

Grissom · 7 January 2019, 04:16 AM

Try calling (416) 968-1100. Perhaps politely trying to ascertain why the issue does not seem to have been addressed rather than complaining might be a better initial approach. Hope things can be easily resolved. Good luck!

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tyler1980 · 7 January 2019, 04:20 AM

Do canadians even complain? they might not even be set up for that.

Nice bunch of people north of the border in my experience

Seibei · 7 January 2019, 04:21 AM

Isn't complaining in Canada against the law?

Tools · 7 January 2019, 04:37 AM

Quote:

Originally Posted by Nadim

Hi
I was wondering if someone knows an email where i can send a complain in Canada
My date just 2 was sent for service and nothing was done it can back with the same problem.
Thank you

Send them a letter; everything doesn't need to be done by email..

porschejeff · 7 January 2019, 04:42 AM

Quote:

Originally Posted by Seibei

Isn't complaining in Canada against the law?

With legalized pot, why bother? Who cares man??

Chewbacca · 7 January 2019, 05:27 AM

Great thread.

kauffee · 7 January 2019, 05:36 AM

Quote:

Originally Posted by tyler1980

Do canadians even complain? they might not even be set up for that.

Nice bunch of people north of the border in my experience

You have to apologize before and after your complaint.

"I'm so sorry to call about this but I sent in my watch for repair and it came back with the same problem. Again, sorry."

tyler1980 · 7 January 2019, 05:38 AM

Quote:

Originally Posted by kauffee

You have to apologize before and after your complaint.

"I'm so sorry to call about this but I sent in my watch for repair and it came back with the same problem. Again, sorry."

brandrea · 7 January 2019, 05:39 AM

Quote:

Originally Posted by tyler1980

Do canadians even complain? they might not even be set up for that.

Nice bunch of people north of the border in my experience

I’m sorry Tyler but we do complain from time to time but only if absolutely necessary

tyler1980 · 7 January 2019, 05:45 AM

Quote:

Originally Posted by brandrea

I’m sorry Tyler but we do complain from time to time but only if absolutely necessary

at least you started your response with an apology

brandrea · 7 January 2019, 08:14 AM

Quote:

Originally Posted by tyler1980

at least you started your response with an apology

True to form my friend

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Chilly Coconut · 7 January 2019, 08:21 AM

By the way, it’s called a complaint, not a complain.

Chewbacca · 7 January 2019, 09:15 AM

/\ That Guy.

Dyim · 7 January 2019, 09:20 AM

Quote:

Originally Posted by Chilly Coconut

By the way, it’s called a complaint, not a complain.

French is probably his first language.

CDNWatchNut · 7 January 2019, 09:39 AM

Stating the obvious here...why not just call whoever you sent it to for service and let them know the problem? Or is it not this simple for some reason?

Rocketman39 · 7 January 2019, 10:05 AM

In America we have elevated Complaining to an Art Form.

Room 101 · 7 January 2019, 10:37 AM

Quote:

Originally Posted by Rocketman39

In America we have elevated Complaining to an Art Form.

Litigious too!

77T · 7 January 2019, 11:29 AM

Quote:

Originally Posted by Tools

Send them a letter; everything doesn't need to be done by email..

A well written letter to the director of the service center probably has more weight than an electronic missive.

Here’s the snail mail addy:

Rolex Service Center
50 St Clair Ave W
Toronto, ON M4V 3B7

If you’re intent on an email, then call them to ask for an email addy.

I have worked with Rolex USA on some issues and they will take physical mail and prefer FAX over email.

Good luck!

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Nadim · 7 January 2019, 11:59 AM

Thank you

Quote:

Originally Posted by 77T

A well written letter to the director of the service center probably has more weight than an electronic missive.

Here’s the snail mail addy:

Rolex Service Center
50 St Clair Ave W
Toronto, ON M4V 3B7

If you’re intent on an email, then call them to ask for an email addy.

I have worked with Rolex USA on some issues and they will take physical mail and prefer FAX over email.

Good luck!

Sent from my iPhone using Tapatalk Pro

mmmmp · 7 January 2019, 12:06 PM

Quote:

Originally Posted by 77T

A well written letter to the director of the service center probably has more weight than an electronic missive.

Here’s the snail mail addy:

Rolex Service Center
50 St Clair Ave W
Toronto, ON M4V 3B7

If you’re intent on an email, then call them to ask for an email addy.

I have worked with Rolex USA on some issues and they will take physical mail and prefer FAX over email.

Good luck!

Sent from my iPhone using Tapatalk Pro

Rolex Toronto is Class A! Just call, or write and politely inquire about what might have happened. They're really professional and friendly, give it a go.

Good luck,
Mark

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brucethemanlee · 7 January 2019, 12:11 PM

what was wrong with watch?

GFONG · 7 January 2019, 12:14 PM

Just curious. How do you know they did not do anything?

Nikrnic · 7 January 2019, 12:35 PM

Quote:

Originally Posted by tyler1980

at least you started your response with an apology

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zahain · 7 January 2019, 01:29 PM

Quote:

Originally Posted by Nadim

Hi
I was wondering if someone knows an email where i can send a complain in Canada
My date just 2 was sent for service and nothing was done it can back with the same problem.
Thank you

Can you tell us what was wrong with your datejust? issues with setting date/getting stuck, power reserve issues?

beshannon · 7 January 2019, 10:01 PM

Quote:

Originally Posted by CDNWatchNut

Stating the obvious here...why not just call whoever you sent it to for service and let them know the problem? Or is it not this simple for some reason?

/thread

diracpoint · 7 January 2019, 10:19 PM

Quote:

Originally Posted by Nadim

Hi
I was wondering if someone knows an email where i can send a complain in Canada
My date just 2 was sent for service and nothing was done it can back with the same problem.
Thank you

I once emailed at
service.canada@rolex.com

Give it a try and good luck!

LesserBlackDog · 7 January 2019, 11:00 PM

Hope the problem isn’t “date keeps changing over at noon instead of midnight” or something similar

7 January 2019, 03:36 AM	#1
Nadim "TRF" Member Join Date: May 2009 Location: Montreal Posts: 58	Complain Hi I was wondering if someone knows an email where i can send a complain in Canada My date just 2 was sent for service and nothing was done it can back with the same problem. Thank you

7 January 2019, 04:16 AM	#4
Grissom "TRF" Member Join Date: Oct 2010 Real Name: Nathan Location: US, Latin America Watch: GMT IIc 18K/SS Posts: 3,349	Complain Try calling (416) 968-1100. Perhaps politely trying to ascertain why the issue does not seem to have been addressed rather than complaining might be a better initial approach. Hope things can be easily resolved. Good luck! Sent from my iPhone using Tapatalk __________________ *(Member NAWCC since 1976)* 116713LN GMT-IIc 18k/SS (Z) + 116520 SS Daytona (M) + 16700 GMT Master (A) + 16610LV Submariner (V) + 16600 Sea Dweller (Z) + 116400 Milgauss White Dial (V) + 70330N Tudor Heritage Chronograph Grey w/Black Sub Dials (J) + 5513 Submariner Serif Dial (5.2 Mil) Who else needs an Intervention? (109 297) (137 237) (73 115) (221) (23) (56) (229) P-Club Member #5 RIP JJ Irani - TRF Legend

7 January 2019, 04:20 AM	#5
tyler1980 "TRF" Member Join Date: Apr 2015 Location: Houston Posts: 17,622	Do canadians even complain? they might not even be set up for that. Nice bunch of people north of the border in my experience __________________ Instagram: tyler.watches current collection: Patek 5164A, Patek 5524G, Rolex Platinum Daytona 116506, Rolex Sea Dweller 43 126600, Rolex GMT II 116710LN, AP 15400ST (silver), Panerai 913, Omega Speedmaster moonwatch, Tudor Black Bay (Harrods Edition)

7 January 2019, 04:09 AM	#3
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Just send it back and they should fix it. Mistakes happen.

7 January 2019, 04:21 AM	#6
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Isn't complaining in Canada against the law?

7 January 2019, 05:27 AM	#9
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	Great thread.

7 January 2019, 08:21 AM	#15
Chilly Coconut Banned Join Date: Sep 2018 Location: South Posts: 558	By the way, it’s called a complaint, not a complain.

7 January 2019, 09:15 AM	#16
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	/\ That Guy.

7 January 2019, 09:39 AM	#18
CDNWatchNut "TRF" Member Join Date: Apr 2010 Real Name: Juan Location: Sherwood Park, Ab Watch: 114060 Posts: 1,509	Stating the obvious here...why not just call whoever you sent it to for service and let them know the problem? Or is it not this simple for some reason?

7 January 2019, 10:05 AM	#19
Rocketman39 "TRF" Member Join Date: Nov 2017 Location: Florida Watch: 5513,Hulk,GMTII Posts: 364	In America we have elevated Complaining to an Art Form.

7 January 2019, 12:11 PM	#24
brucethemanlee "TRF" Member Join Date: Apr 2016 Location: 1 of 13 Colonies Posts: 8,559	what was wrong with watch?

7 January 2019, 12:14 PM	#25
GFONG "TRF" Member Join Date: Jul 2011 Real Name: Galen Location: SG / HK Watch: Lange / Rolex Posts: 2,810	Just curious. How do you know they did not do anything?

7 January 2019, 11:00 PM	#30
LesserBlackDog "TRF" Member Join Date: Dec 2018 Location: Northern Rockies Posts: 260	Hope the problem isn’t “date keeps changing over at noon instead of midnight” or something similar

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