Brand New - Not Happy

[abozz]

That is why I love Rolex, they honor his warranty and you will have a perfect watch. After this problem yoi will have a beautiful watch for your lifespan.

[Wobbly]

Originally Posted by Oldfellow

I am pleased that you took this fellow to task.
Your post sums up this situation, and echoes my feelings exactly.
It is a pity that many here do not bother to read the full thread before making comments.

So true, I feel the OP is passing the buck, and the AD, was trying to help out.

The watch was damaged by the owner, and then stated it wasn't, I hope the AD reads this thread.

If I balls something up, I put my hands up and sort it out, if it costs, it's costs. Part of life, and move on.

[Chester01]

Originally Posted by dolviolex

Hey people,

I waited 10 years to buy my first Rolex and I did so 3 days ago. SS Datejust, Jubilee, Black. I love everything about it. This morning the AD changed the clasp because there was an odd blemish on it that wasn't going away. That was nice of them but when I got home and took the watch off the clasp basically fell apart.

I went right back to the AD and there is something wrong with the pins. They just don't stay in and the clasp doesn't even close now. So the watch is being sent to Rolex for repair.

I am very, very angry about this. I have not even worn the watch longer than an hour and it's already going to be "fixed". I expressed my frustration and said I want a new bracelet at best but rather a whole new watch. This watch is no longer new to me.

Does anyone have experience in these situations? What can I reasonably expect?

Thanks,

A.

It’s a poor intro to Rolex, but I have been wearing Rolex for 25 years and my parents for 40 and my brother for 25 as well. All told we owned 8-12 rolexes over the years, punished the hell out of them. I still do. Of all in my family, only two were ever even serviced, mine a 16610 after 17 years. My brother did service his after a freak accident resulting in the bracelet being mangled, but the watch intact other than large scuffs and scratches.

Once your bracelet is repaired, I am confident you will enjoy it and find it as reliable as I find mine.

[Headhunter007]

Originally Posted by JacksonStone

All online communities have their pros and cons, just like any other social unit. TRF tends to be one of the better ones, but it's certainly not perfect. One thing that does happen here sometimes is members can be unduly suspicious of other members' claims and stories. Perhaps that comes with the territory of one of the most coveted and most faked watch brands in the world.

However, in your case, I'm not so sure the suspicion is undue. I understand your problem is with the work done in replacing the clasp, which isn't the same as the damage done to the prior clasp. However, you must recognize that, but for the damage to the prior clasp, there would not have been a need to replace it. I am incredulous of your claim, "I have a feeling it may have actually happened at the AD because I really can't see it happening from how I thought it did." Just two days ago you said, "I had it on 5 minutes and smashed it on a mirror. Then 30 seconds later I wiped my counter top and my hand slipped and I hit the clasp on the counter and dented it." Surely you cannot believe that the AD damaged the clasp when you smashed it into a mirror and then dented it on a counter top. If you do, then please allow me to provide you with the contact info of my real estate agent, who represents my ownership interest in the Brooklyn Bridge.

The point is, you most likely damaged your own first clasp, which means it really shouldn't even be covered under warranty; the warranty covers defects in workmanship, not abuse by the owner. Despite that, your AD tried (albeit ineptly) to do you a solid, and in the wake of their inability to do it properly, is sending the watch on for warranty service - which you are technically not entitled to. And for that, you're complaining that you're not getting a new watch? And then you have the temerity to claim this community is not a nice place after some people here put two and two together and point it out to you? You're welcome to stay, but if this any indication of how you will comport yourself in the future, I won't be bothered if you choose to leave.

Professor Jackson ur a gangsta!

[JacksonStone]

Originally Posted by Headhunter007

Professor Jackson ur a gangsta!

[Headhunter007]

Originally Posted by Headhunter007

Professor Jackson ur a gangsta!

https://youtu.be/iaf8BpjU2vs

After all the vicious attacks-the OP made the following call complaining about all the bad awful things said about him.

[dtwer]

Originally Posted by Rocket_Man

After starting into this thread I was all ready to be sympathetic with your situation. But as as Paul Harvey would say, now we know the rest of the story. The clasp is about the first place you will get a scratch on your watch. I suspect I have a few thousand scratches on clasps. These are not covered under Rolex's warranty. I doubt this happened at the AD. The clasp would have had a protective plastic cover on it. Even if they removed the cover before they sold it to you, the odds of it getting scratched are pretty low. A countertop, especially a granite countertop will sure as heck scratch a clasp. Mine get scratched even on a laminate desk. The AD made a mistake in trying to replace your scratched clasp with one from another watch. Thereby damaging that future customers watch as well. I wonder what they will tell that poor person. By sending the watch to the RSC the AD was actually doing you a favor. If you had sent it yourself the RSC would have explained to you that this was not covered under warranty and told you what they would charge to fix it. The RSC may fix it for the AD and you may end up with a new clasp that you probably were not entitled to. I hope the AD sends that other watch to the RSC and have them put the right clasp and spring bars on it before they sell it to some unsuspecting customer who thinks they were getting a new watch.

I belong to several on-line communities, this is probably the best. It is filled with well educated people and they know their stuff. You posted 'half of the story' in this thread that omitted key information. You essentially disrespected the community by misleading them and only owned up to it after your other post was found. Not a good way to make a first impression. Then you express your dissatisfaction with the community in the way they responded to your 'rest of the story.'

I also find the situation distasteful. For what essentially is an owner inflicted damage on the watch, OP blames the AD for going above and beyond to resolve a problem that they didn’t cause and the forum members for calling him out on it.

It seems the OP’s modus operandi is “blame the others first.”