ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

shanegg · 20 January 2009, 12:21 PM

After leaving the apple store I decided to take a look inside Tourneau across the street.

Store was empty. Four sales guys Just waiting. As always went straight to the Rolex case. Sales guy all over me within 10 seconds. Their usual pushy way.
I asked If they had a SS Daytona in stock and he laughed at me and said " we keep those for our VIP customers only". He then went on to say If I purchased at least $50k worth of Jewelry today, then I would be a VIP customer and then he would sell me the SS Daytona for MSRP, If I was lucky.
He went on to say that they had 6 used SS Daytona's in their bay area stores and that I could have one of those for $15k. I thanked him for his help. As we left the store my girlfriend and I looked at each other in disbelief.
Tourneau of San Francisco really do not know what they are doing or talking about.

The AD where I bought my GMT told me last Friday he can have me my BNIB SS Daytona with 3 weeks notice at MSRP. I believe him. Had an outstanding experience with him 4 months ago.

avalon1025 · 20 January 2009, 12:29 PM

Ha! I was in that store yesterday to see the blue face on the Datejust I just ordered from my usual AD. There was no one in the store and a nice but clueless guy came over to help me and I asked him about the deep sea and Daytona and said I would have to spend $50K to get on the list and that they keep them in their NY warehouse for their VIP's. He had never seen a Deepsea...until I showed him mine. He asked where I had purchased it and I told him I was able to pick up this one and a SS white faced Daytona a few weeks ago in the Caribbean, no list, no problems and both for list price.

Also, I watch as he piled watches out of the case on one another, no respect for the fine time piece.

ijen0311 · 20 January 2009, 12:36 PM

Did you laugh in his face? Or is that rude?

I'm lucky to have an awesome AD... they promised to call me when an everose Daytona comes in so that I can take a photo of myself wearing it

Omega_Precision · 20 January 2009, 12:39 PM

WTF!!!

Every AD tells me that 50k line as well....they laugh and give the 50k speech...

DSJ · 20 January 2009, 12:40 PM

last year, Torneau SF was my first and last Torneau experience. Enough said.

Omega_Precision · 20 January 2009, 12:42 PM

Quote:

Originally Posted by avalon1025

Ha! I was in that store yesterday to see the blue face on the Datejust I just ordered from my usual AD. There was no one in the store and a nice but clueless guy came over to help me and I asked him about the deep sea and Daytona and said I would have to spend $50K to get on the list and that they keep them in their NY warehouse for their VIP's. He had never seen a Deepsea...until I showed him mine. He asked where I had purchased it and I told him I was able to pick up this one and a SS white faced Daytona a few weeks ago in the Caribbean, no list, no problems and both for list price.

Also, I watch as he piled watches out of the case on one another, no respect for the fine time piece.

Classic ownage...I wish I was there to witness that....

ijen0311 · 20 January 2009, 12:44 PM

Quote:

Originally Posted by Omega_Precision

WTF!!!

Every AD tells me that 50k line as well....they laugh and give the 50k speech...

Drop the 50k, get the SS Daytona, then return all the other garbage

probably never happen but funny to think about!

CPCC · 20 January 2009, 12:50 PM

50k, ha!
They are being flipped for at or below list bnib on the forum. These guys are smoking some serious wacky weed.

mretzloff · 20 January 2009, 12:52 PM

It's not just Tourneau that acts like this.

When I was shopping for my Sub, an AD tells me he will not discount. He even went so far to say that if I'm lucky, maybe I'll get some cash back on my credit card, but no way will I get a discount. I never bought the Sub from him. Fast forward to a month ago...The AD is the only PP AD in my area. I always wanted to try on a PP, so I thought I'd stop in. The AD, seeing my Sub and realizing he lost a sale, bent over backwards to try and sell me a PP (which he knew I could not afford because of my age). I had the best laugh ever. The AD was very knowledgeable about watches though, I'll give him that.

JF23 · 20 January 2009, 12:57 PM

Typical...Every time I hear a story of someones visit to Tourneau it never ends well.

casadecamporolex · 20 January 2009, 01:59 PM

Tourneau has lost the Rolex franchise in many stores because of their lack of professionalism and chain store mentality.
My small town AD bends over backwards for everyone; they have never uttered any statement about a VIP list. They treat everyone as if they were a VIP, using white gloves to show every watch.
I would be embarassed for a sales rep if they acted that way. I would go so far as to ask them to call a manager over and give him/her hell for such an attitude.
Since I ran a fairly large sales-oriented business, the #1 rule for all employees was, "The customer is always right because they write the payroll checks."

candycandy · 20 January 2009, 02:07 PM

Tourneau was once cool place to visit (especially the Atlanta store in Lenox mall), but ever since they converted that location to their "premier" location, it went downhill.

My family and myself bought 3 watches there one day (2 used Rolex, Cartier Pasha) and it was before they converted the store...

I was there this weekend... I doubt I'll buy anything from there ever again.

Oh, and 3 weeks ago, that same location had SS Daytona white face for 15k... I asked if that price is for real and the sales lady said "of course".........

gmh1013 · 20 January 2009, 02:12 PM

Quote:

Originally Posted by shanegg

After leaving the apple store I decided to take a look inside Tourneau across the street.

Store was empty. Four sales guys Just waiting. As always went straight to the Rolex case. Sales guy all over me within 10 seconds. Their usual pushy way.
I asked If they had a SS Daytona in stock and he laughed at me and said " we keep those for our VIP customers only". He then went on to say If I purchased at least $50k worth of Jewelry today, then I would be a VIP customer and then he would sell me the SS Daytona for MSRP, If I was lucky.
He went on to say that they had 6 used SS Daytona's in their bay area stores and that I could have one of those for $15k. I thanked him for his help. As we left the store my girlfriend and I looked at each other in disbelief.
Tourneau of San Francisco really do not know what they are doing or talking about.

The AD where I bought my GMT told me last Friday he can have me my BNIB SS Daytona with 3 weeks notice at MSRP. I believe him. Had an outstanding experience with him 4 months ago.

I went the one at "The Galleria"
When the salesmen told me it came with a lifetime battery replacement
I pulled a "House M.D." and called him an Idiot and left

Mrdi · 20 January 2009, 02:18 PM

Torneau reminds me of a rent-a-poddy,
you only enter in an emergency.
You leave as soon as possible.

pepemaui · 20 January 2009, 02:21 PM

Its like walking the plank!! I cannot imagine any business running this way?

simbal · 20 January 2009, 02:27 PM

SS Daytona is not that difficult to get anymore, few weeks back my AD called and I have my choice of either black or white for MSRP. The guys at the big 'T' need to go out a little more!

Cato · 20 January 2009, 02:47 PM

Quote:

Originally Posted by casadecamporolex

Tourneau has lost the Rolex franchise in many stores because of their lack of professionalism and chain store mentality.
My small town AD bends over backwards for everyone; they have never uttered any statement about a VIP list. They treat everyone as if they were a VIP, using white gloves to show every watch.
I would be embarassed for a sales rep if they acted that way. I would go so far as to ask them to call a manager over and give him/her hell for such an attitude.
Since I ran a fairly large sales-oriented business, the #1 rule for all employees was, "The customer is always right because they write the payroll checks."

I wonder if they lost their Patek Phillip franchise as well. The store in Century City used to have Patek Phillip and that's what got me in the store; now I'd rather do my browsing in Ben Bridge. They seem more homey. My next watch will probably be grey, though.

Belgium Cash · 2 February 2009, 01:09 AM

Does anyone know where I can buy a Rolex Milgauss in San Francisco?

Belgium Cash · 2 February 2009, 01:22 AM

Hello everyone :-) I am making my first purchase of my Rolex and I am planning on choosing the Rolex Milgauss 116400. I found it at the Tourneau store in San Francisco? Are they an authorized dealer? Is $6,300 to much money? Also am I getting ripped off? This is a big investment for me considering it's a beautiful timepiece. Also is there such thing as an extended warranty after your warranty expires after two years from date of purchase? Thank you for all of your help fellow Rolex members!!

Lion · 2 February 2009, 01:55 AM

I've gone to the Tourneau store a few times in Chicago on the 'MAG MILE' and they are very pushy and not very knowledgeable. They will not budge on price and have an air of arrogance. I believe I'll stick to my local AD where I'm treated like a human being and get a discount!!!

dead steve · 2 February 2009, 02:12 AM

I've bought 2 Rolex watches from Tourneau in Vegas, had a great experience

i think that sometimes peoples expectations are too high when buying a watch...they expect to get verbally sucked off or something just because they're spending a few grand ?

boa2 · 2 February 2009, 02:16 AM

Quote:

Originally Posted by Belgium Cash

Hello everyone :-) I am making my first purchase of my Rolex and I am planning on choosing the Rolex Milgauss 116400. I found it at the Tourneau store in San Francisco? Are they an authorized dealer? Is $6,300 to much money? Also am I getting ripped off? This is a big investment for me considering it's a beautiful timepiece. Also is there such thing as an extended warranty after your warranty expires after two years from date of purchase? Thank you for all of your help fellow Rolex members!!

You can always check with Shreve & Co. on Post & Grant Streets. They also sell Rolex. Both are Rolex ADs. In my opinion, Tourneau is a good place to shop, but not a good place to buy. Many ADs offer their own extended warranty--sometimes Tourneau does as well--but I would never have Tourneau service my watch.

There are Rolex ADs throughout the Bay Area at most shopping malls. If you're not getting the results you're after, try Devons Jewelers in Sacramento. I do find that a face-to-face transaction, with cash in hand, will always help.

Hope that helps.

sirjohnbrian · 2 February 2009, 02:18 AM

I had the same $50K response when I went to a Tourneau in LI. I've had a bad experience with one of their chains in Pennsylvania. My wife tried to replace leather watch band and the salesman ended up tearing the leather seams. Clearly that company is image and no substance.

jimbo1mcm · 2 February 2009, 08:28 PM

When a stupid or arrogant salesperson gives you some BS, just ask him if his resume is up to date, because he will be looking for a new job soon.

brettpaul · 2 February 2009, 08:45 PM

Quote:

Originally Posted by candycandy

Tourneau was once cool place to visit (especially the Atlanta store in Lenox mall), but ever since they converted that location to their "premier" location, it went downhill.

My family and myself bought 3 watches there one day (2 used Rolex, Cartier Pasha) and it was before they converted the store...

I was there this weekend... I doubt I'll buy anything from there ever again.

Oh, and 3 weeks ago, that same location had SS Daytona white face for 15k... I asked if that price is for real and the sales lady said "of course".........

I had the same experience at Tourneau in NYC on 5th Ave this January.....completely UN-professional staff and watches priced WAY out of whack! They had an 2004 Daytona that they wanted $15K for.....told them I could buy/sell it all day long for $10-11K, then just walked out.

Won't be going back there again....unless I need a laugh.

Lamone · 2 February 2009, 09:17 PM

Last year, Torneau NY (Columbus Circle) was my first and last Torneau experience.
The sale rep was clueless and the manager told me that my GMT was probably a fake.

20 January 2009, 12:40 PM	#5
DSJ "TRF" Member Join Date: Dec 2007 Real Name: David Location: USA Watch: your step! Posts: 7,882	last year, Torneau SF was my first and last Torneau experience. Enough said. __________________ Rolex. The Rolex of watches. 16570 Expy2 Noir, 116710 GMT Master II, 2552.80 SMP

20 January 2009, 12:50 PM	#8
CPCC "TRF" Member Join Date: Dec 2007 Real Name: Bill Location: USA Posts: 1,857	50k, ha! They are being flipped for at or below list bnib on the forum. These guys are smoking some serious wacky weed. __________________

20 January 2009, 12:52 PM	#9
mretzloff "TRF" Member Join Date: Jul 2008 Location: USA Watch: Submariner Date Posts: 822	It's not just Tourneau that acts like this. When I was shopping for my Sub, an AD tells me he will not discount. He even went so far to say that if I'm lucky, maybe I'll get some cash back on my credit card, but no way will I get a discount. I never bought the Sub from him. Fast forward to a month ago...The AD is the only PP AD in my area. I always wanted to try on a PP, so I thought I'd stop in. The AD, seeing my Sub and realizing he lost a sale, bent over backwards to try and sell me a PP (which he knew I could not afford because of my age). I had the best laugh ever. The AD was very knowledgeable about watches though, I'll give him that. __________________ "M" 16610 Submariner "M" 16570w Explorer II

2 February 2009, 01:22 AM	#19
Belgium Cash "TRF" Member Join Date: Feb 2009 Location: San Francisco Posts: 4	Please help me with First Rolex Milgauss Purchase Hello everyone :-) I am making my first purchase of my Rolex and I am planning on choosing the Rolex Milgauss 116400. I found it at the Tourneau store in San Francisco? Are they an authorized dealer? Is $6,300 to much money? Also am I getting ripped off? This is a big investment for me considering it's a beautiful timepiece. Also is there such thing as an extended warranty after your warranty expires after two years from date of purchase? Thank you for all of your help fellow Rolex members!!

2 February 2009, 02:18 AM	#23
sirjohnbrian "TRF" Member Join Date: Oct 2008 Location: PA Watch: 'chu lookin' at??? Posts: 964	I had the same $50K response when I went to a Tourneau in LI. I've had a bad experience with one of their chains in Pennsylvania. My wife tried to replace leather watch band and the salesman ended up tearing the leather seams. Clearly that company is image and no substance. __________________ "Clothes make the man. Naked people have little or no influence on society." Mark Twain "Facts are meaningless. You could use facts to prove anything that's even remotely true." Homer Simpson SS Midsize DJ 68274 "L" TT Jubilee DJ 116233 "Z" Sea Dweller DS 116660 "V" SS White Dial Daytona "V"

20 January 2009, 12:21 PM	#1
shanegg "TRF" Member Join Date: Aug 2008 Location: San Francisco Watch: GMT MASTER II C 11 Posts: 82	Tourneau, San Francisco Today. After leaving the apple store I decided to take a look inside Tourneau across the street. Store was empty. Four sales guys Just waiting. As always went straight to the Rolex case. Sales guy all over me within 10 seconds. Their usual pushy way. I asked If they had a SS Daytona in stock and he laughed at me and said " we keep those for our VIP customers only". He then went on to say If I purchased at least $50k worth of Jewelry today, then I would be a VIP customer and then he would sell me the SS Daytona for MSRP, If I was lucky. He went on to say that they had 6 used SS Daytona's in their bay area stores and that I could have one of those for $15k. I thanked him for his help. As we left the store my girlfriend and I looked at each other in disbelief. Tourneau of San Francisco really do not know what they are doing or talking about. The AD where I bought my GMT told me last Friday he can have me my BNIB SS Daytona with 3 weeks notice at MSRP. I believe him. Had an outstanding experience with him 4 months ago. __________________ GMT MASTER II C 116710 LN

20 January 2009, 12:29 PM	#2
avalon1025 Member Join Date: Nov 2008 Location: San Francisco Posts: 30	Ha! I was in that store yesterday to see the blue face on the Datejust I just ordered from my usual AD. There was no one in the store and a nice but clueless guy came over to help me and I asked him about the deep sea and Daytona and said I would have to spend $50K to get on the list and that they keep them in their NY warehouse for their VIP's. He had never seen a Deepsea...until I showed him mine. He asked where I had purchased it and I told him I was able to pick up this one and a SS white faced Daytona a few weeks ago in the Caribbean, no list, no problems and both for list price. Also, I watch as he piled watches out of the case on one another, no respect for the fine time piece.

20 January 2009, 12:36 PM	#3
ijen0311 "TRF" Member Join Date: Dec 2008 Real Name: Jen Location: Jax, FL Watch: Sea-Dweller Posts: 3,977	Did you laugh in his face? Or is that rude? I'm lucky to have an awesome AD... they promised to call me when an everose Daytona comes in so that I can take a photo of myself wearing it

20 January 2009, 12:39 PM	#4
Omega_Precision Banned Join Date: Dec 2008 Real Name: Henry Location: CA, US Watch: ing basketball Posts: 2,977	WTF!!! Every AD tells me that 50k line as well....they laugh and give the 50k speech...

20 January 2009, 12:57 PM	#10
JF23 "TRF" Member Join Date: Dec 2006 Location: S Florida Posts: 1,899	Typical...Every time I hear a story of someones visit to Tourneau it never ends well.

20 January 2009, 01:59 PM	#11
casadecamporolex "TRF" Member Join Date: Mar 2008 Real Name: Louie Location: CDC/FCGC Watch: 116619LB Posts: 1,319	Tourneau has lost the Rolex franchise in many stores because of their lack of professionalism and chain store mentality. My small town AD bends over backwards for everyone; they have never uttered any statement about a VIP list. They treat everyone as if they were a VIP, using white gloves to show every watch. I would be embarassed for a sales rep if they acted that way. I would go so far as to ask them to call a manager over and give him/her hell for such an attitude. Since I ran a fairly large sales-oriented business, the #1 rule for all employees was, "The customer is always right because they write the payroll checks."

20 January 2009, 02:07 PM	#12
candycandy Member Join Date: Dec 2008 Real Name: Takeo Location: Tokyo Japan Posts: 56	Tourneau was once cool place to visit (especially the Atlanta store in Lenox mall), but ever since they converted that location to their "premier" location, it went downhill. My family and myself bought 3 watches there one day (2 used Rolex, Cartier Pasha) and it was before they converted the store... I was there this weekend... I doubt I'll buy anything from there ever again. Oh, and 3 weeks ago, that same location had SS Daytona white face for 15k... I asked if that price is for real and the sales lady said "of course".........

20 January 2009, 02:18 PM	#14
Mrdi Banned Join Date: Mar 2006 Location: PA Posts: 3,478	Torneau reminds me of a rent-a-poddy, you only enter in an emergency. You leave as soon as possible.

20 January 2009, 02:21 PM	#15
pepemaui 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2008 Real Name: Jingleheimer Location: USA Posts: 665	Its like walking the plank!! I cannot imagine any business running this way?

20 January 2009, 02:27 PM	#16
simbal "TRF" Member Join Date: May 2008 Real Name: Joe Location: USA Posts: 833	SS Daytona is not that difficult to get anymore, few weeks back my AD called and I have my choice of either black or white for MSRP. The guys at the big 'T' need to go out a little more!

2 February 2009, 01:09 AM	#18
Belgium Cash "TRF" Member Join Date: Feb 2009 Location: San Francisco Posts: 4	Does anyone know where I can buy a Rolex Milgauss in San Francisco?

2 February 2009, 01:55 AM	#20
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	I've gone to the Tourneau store a few times in Chicago on the 'MAG MILE' and they are very pushy and not very knowledgeable. They will not budge on price and have an air of arrogance. I believe I'll stick to my local AD where I'm treated like a human being and get a discount!!!

2 February 2009, 02:12 AM	#21
dead steve Member Join Date: Jan 2009 Location: on a bus Posts: 41	I've bought 2 Rolex watches from Tourneau in Vegas, had a great experience i think that sometimes peoples expectations are too high when buying a watch...they expect to get verbally sucked off or something just because they're spending a few grand ?

2 February 2009, 08:28 PM	#24
jimbo1mcm Member Join Date: Sep 2007 Location: connecticut, usa Watch: New GMT2C Posts: 320	Comebacker... When a stupid or arrogant salesperson gives you some BS, just ask him if his resume is up to date, because he will be looking for a new job soon.

2 February 2009, 09:17 PM	#26
Lamone Banned Join Date: Nov 2007 Location: NYC Watch: ya mawt! Posts: 3,448	Last year, Torneau NY (Columbus Circle) was my first and last Torneau experience. The sale rep was clueless and the manager told me that my GMT was probably a fake.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)