Dallas RSC customer service representative wearing a....

[UnicoJG]

I stopped by the Dallas RSC yesterday. The customer service representative was wearing a white dial ceramic Daytona. I asked her how long she had to be on a waiting list before she got hers.....she just politely smiled.

[Yzord]

Of course she just laughed haha. Did you really think she would be down under the list?

[brandrea]

Originally Posted by UnicoJG

I stopped by the Dallas RSC yesterday, July 31,2019. The customer service representative was wearing a white dial ceramic Daytona. I asked her how long she had to be on a waiting list before she got hers.....she just laughed.

Return tomorrow and perhaps she’s wearing yours

[eltonbalch]

Are they hiring???

[Trench Watch Guy]

She wasn't wearing a Stauer?

[Like To Watch]

I laugh as well.

[BNA/LION]

Job perks!

[pepsiretail]

My information from inside RSC Canadian headquarters, no Pepsis for employees, all are to be sold through ADs.

[JodyHighroller]

Originally Posted by UnicoJG

I stopped by the Dallas RSC yesterday, July 31,2019. The customer service representative was wearing a white dial ceramic Daytona. I asked her how long she had to be on a waiting list before she got hers.....she just politely smiled.

Haha, I always work with her. She helped me size my Sky-D when I got it.

She really WEARS her Daytona too (scratches and all).

[padi56]

Originally Posted by JodyHighroller

Haha, I always work with her. She helped me size my Sky-D when I got it.

She really WEARS her Daytona too (scratches and all).

And why not wear her Daytona thats what its for, its just a watch nothing more.

[Ravager135]

Originally Posted by pepsiretail

My information from inside RSC Canadian headquarters, no Pepsis for employees, all are to be sold through ADs.

I don't think anyone gets their watch "directly" from Rolex. The service representative got it from the AD they are associated with (even if it is a Rolex boutique). When that AD gets inventory, they surely offer the references to employees with whatever their employee discount is. This is a pretty common practice at most ADs and doesn't surprise me at all. They probably take care of their own first who may be interested in a particular reference and then offer pieces to their best clients. I don't think ADs spend the first year of a release handing out BLROs and Daytonas to their staff, but if someone can afford one surely they move to the top (and why not).

[kieselguhr]

Good for her! I hope she continues to wear it in good health


AOW

[pepsiretail]

Originally Posted by Ravager135

I don't think anyone gets their watch "directly" from Rolex. The service representative got it from the AD they are associated with (even if it is a Rolex boutique). When that AD gets inventory, they surely offer the references to employees with whatever their employee discount is. This is a pretty common practice at most ADs and doesn't surprise me at all. They probably take care of their own first who may be interested in a particular reference and then offer pieces to their best clients. I don't think ADs spend the first year of a release handing out BLROs and Daytonas to their staff, but if someone can afford one surely they move to the top (and why not).

The RSC in Toronto is not associated with an AD.

It is located in the head office of Rolex Canada.

[Ravager135]

Originally Posted by pepsiretail

The RSC in Toronto is not associated with an AD.

It is located in the head office of Rolex Canada.

There's no boutique in Toronto? If not, I'd just imagine that that particular sales representative has a relationship somewhere. I've never heard of Rolex directly supplying watches except to brand ambassadors. Of course, what do I know? Rolex can do whatever it wants.

[pepsiretail]

Originally Posted by Ravager135

There's no boutique in Toronto? If not, I'd just imagine that that particular sales representative has a relationship somewhere. I've never heard of Rolex directly supplying watches except to brand ambassadors. Of course, what do I know? Rolex can do whatever it wants.

Just telling you what I was told.

The RSC in Toronto has no boutique. It is the main RSC for Canada and is located in the Rolex Canadian head office.

[Mr.Rolex1]

This is why I use independent watchmakers

[stylinleems]

Originally Posted by Ravager135

There's no boutique in Toronto? If not, I'd just imagine that that particular sales representative has a relationship somewhere. I've never heard of Rolex directly supplying watches except to brand ambassadors. Of course, what do I know? Rolex can do whatever it wants.

There are I think two Rolex Boutiques in Toronto:
La Difference (Markham) - Only sell Rolex and Tudor
Raffi Jewellers (Mississauga - Square one) - I believe only sell Rolex

There are other ADs but not sure if they are considered Official Rolex boutiques as they sell other brands as well.

I would love to get a job at the Rolex Head office in Toronto - one can only dream

[JodyHighroller]

Originally Posted by padi56

And why not wear her Daytona thats what its for, its just a watch nothing more.

Correct, I was just stating that as some on here are upset at microscopic scratches.

[Ravager135]

Originally Posted by stylinleems

There are I think two Rolex Boutiques in Toronto:
La Difference (Markham) - Only sell Rolex and Tudor
Raffi Jewellers (Mississauga - Square one) - I believe only sell Rolex

There are other ADs but not sure if they are considered Official Rolex boutiques as they sell other brands as well.

I would love to get a job at the Rolex Head office in Toronto - one can only dream

Again, I don't know anything more than any common consumer would. I just know that family owned ADs certainly reserve and hold offerings for their employees. I'd imagine this policy extends to official boutiques as well. I am sure if an employee of Rolex headquarters called any AD and asked kindly to have a piece reserved they would be moved to the top of the list.

[pepsiretail]

Originally Posted by Ravager135

Again, I don't know anything more than any common consumer would. I just know that family owned ADs certainly reserve and hold offerings for their employees. I'd imagine this policy extends to official boutiques as well. I am sure if an employee of Rolex headquarters called any AD and asked kindly to have a piece reserved they would be moved to the top of the list.

All the boutiques are privately owned, they are not official in any special way as opposed to multiple brand ADs.

[Ravager135]

Originally Posted by pepsiretail

All the boutiques are privately owned, they are not official in any special way as opposed to multiple brand ADs.

Interesting. I guess I sort of knew that since Wempe owns the boutique in NYC, but didn't put two and two together. Makes sense.

[Wristwatcherboy]

So do Rolex Corporate employees get a discount on their watches, and how do they go about actually getting them?

Also, do you think they are required to wear one whilst at work, as opposed to no watch at all?

[Muxi]

Originally Posted by JodyHighroller

Haha, I always work with her. She helped me size my Sky-D when I got it.

She really WEARS her Daytona too (scratches and all).

Makes one appreciate her more.

[brandrea]

Originally Posted by Ravager135

There's no boutique in Toronto? If not, I'd just imagine that that particular sales representative has a relationship somewhere. I've never heard of Rolex directly supplying watches except to brand ambassadors. Of course, what do I know? Rolex can do whatever it wants.

We have Rolex boutique located at Square One in Mississauga Ontario, (greater Toronto area).

The RSC is just that, the service center only.

[SearChart]

Originally Posted by Mr.Rolex1

This is why I use independent watchmakers

It offends you that a Rolex employee wears a certain watch?

[SearChart]

Originally Posted by pepsiretail

My information from inside RSC Canadian headquarters, no Pepsis for employees, all are to be sold through ADs.

I'm glad that's not the case here, anyone can buy whatever they like (except for specialties like rainbow, SARU, sapphire sub, emerald DD, etc). Just can't flip them.

[drtii]

My only issue with SR's at AD's getting desirable Rolex watches is that it shows a clear path to Grey through employee/friends/family.

Sure, any seller could flip, but when you control where the piece is going you as a VP or owner of the AD have a chance to flip.

[watchmaker]

Originally Posted by drtii

My only issue with SR's at AD's getting desirable Rolex watches is that it shows a clear path to Grey through employee/friends/family.

Sure, any seller could flip, but when you control where the piece is going you as a VP or owner of the AD have a chance to flip.

Selling watches obtained via a staff purchase within a specified timeframe is normally grounds for dismissal as it is regarded as gross misconduct.

Doesn't mean everyone will obey that rule but I would wager the general public are more likely to sell than a staff member since it's not worth their job.

[beshannon]

Originally Posted by Mr.Rolex1

This is why I use independent watchmakers

Because they don't wear Rolex watches?

[dardeca]

Originally Posted by Ravager135

I don't think anyone gets their watch "directly" from Rolex. The service representative got it from the AD they are associated with (even if it is a Rolex boutique). When that AD gets inventory, they surely offer the references to employees with whatever their employee discount is. This is a pretty common practice at most ADs and doesn't surprise me at all. They probably take care of their own first who may be interested in a particular reference and then offer pieces to their best clients. I don't think ADs spend the first year of a release handing out BLROs and Daytonas to their staff, but if someone can afford one surely they move to the top (and why not).

The Dallas RSC is 1 of 3 standalone, Rolex owned/operated service centers in the US. It is not affiliated with any AD.