Breitling sabotaged my B-1 watch

[Kimpearsonusa]

Breitling service department sabotaged my B-1 watch

The last two (2) times I sent my watch to Breitling for a battery change they charged me $540 for a complete service. So this year I took it to my local watch shop to just replace the battery. The jeweler could not get the back off. Said thought it had lock tight on the threads. So when I sent it into Breitling in Connecticut they wanted the $540 again. When I asked only for the battery replacement and to not put lock tight on the back plate, they told me there would be no warranty if the watch has issues later. I agreed.

The day after I got the watch back from them I took it back to my local guy to make sure he could get the back off. We found that they had put some type of sand in the watch and took out my o-ring. See the attached photos. I have the emails back and forth with them that in fact the o-ring should have been reinstalled. They said they didn’t know anything about the sand. Any reasonable person would know that even if that much debris could have gotten into the watch over the years it would not have been exactly the same consistency and color.

I watched him open the watch and when he turned the back over all of the sand but a grain or two fell out. I have never seen such a despicable act by such a large and respected company. They pretty much told me to go away and have tried to block me from the Breitling Forum.