Tourneau vs Breitling Service Center

[mcorliss]

Guys, kinda upset with Tourneau as I brought my Breitling Chrono Cockpit into my local Tourneau store with explicit instructions that I want it sent to Breitling for the complete service, but I am positive they did the work in their own service center instead. Just picked it up tonight, and it appears to me that even though they did a fantastic job servicing and polishing ($675), I am upset because it is still not what I asked for. I like my salesman, but feel very violated by this clear attempt to capture the job for themselves. The only good thing is that are also offering a two year warranty on the watch, so it not all bad news, but feel deceived.

Has this ever happened to any of you? I had contemplated selling the watch when I got it back all wrapped up in the Breitling paper, with the travel case the gave me when I sent in another watch.

How would handle this situation? Tourneau has helped on a few occasions with some free assistance, sizing watch bought elsewhere, polishing minor scratches, etc for free, so I don't want to burn any bridges. Thanks!