Trip to AD suspicious Long story

[Bigcigardan]

So last week I took my 18238 to an AD to get a routine service and dial swap done. I asked the manager to send it to New York RSC and he said they won't do it because they only send warranty work there. Well then he said he was going to to send it to Lititz Pa. And I said no and he got upset I told him I wanted it to go to Dallas if they won't send it to NY. He really protested at the idea. After he finally had agreed to send it to Dallas I asked him to install 4 of my links so that when they refinish the case and bracelet they will be included, he then said he wouldn't do it and that he would send them to Rolex separate. I joked at him and said if you can't do it bring me the screwdriver I do all of that stuff myself. Which he still refused. After all of this I was a little irritated considering I'm paying them 150$ to ship it and whatever else they charge.? So after all of this he told me they were going to overnight it this past Tuesday and it will for sure be in Dallas on Wenesday. So this past Thursday rolls around I called RSC in Dallas only to find that they can't confirm if they have it or not! They lady on the phone took my number and said she would call when they did receive it no call yet. Am I worrying what does all of this sound like to you.
Opinions please