Attention DEEPSEA owners-

[ikra]

Was just informed by ROLEX NYC management that the problem i found in my early serial # DEEPSEA is within acceptable "tolerances" - very surprising in that the the defect consisted of a space (big enough for multiple sheets of paper to fit in- read sand/salt/) between the case and case back. On this particular watch the space was not uniform and rather deep- as the case of the SDDS is pretty robust. I just got off the phone and they told me not to worry that its ok. I told them that it does not look right and that a watch advertised so aggressively as being close to impervious should not already be collecting dust and debris in a visible space/crack between the "oyster" case and the screwdown case back. then i asked if other DEEPSEA watches i may come across will have same configuration and they said- not exactly, but this one is within tolerances. So in summary i was told the watch does have a defect but that defect is within tolerances, however if i look at other Deepseas i will probably not seen same case back issue/defect. If i didnt hear it from them personally i wouldnt belive it.


So if anyone has one of these- take a good close look- at where the case and case back come together. You might be surprised- post a macro shot if possible. perhaps this is a flaw that escaped the knomes of geneva and exists across the deepsea line- wouldnt that be something. Guy even had the nerve to say that all i had to do "was take a toothbrush and some warm water and clean the space out." now i can understand that protocol for cleaning the entire watch but having to constantly clean a manufacturers defect is simple folly.

They spent an awful lot of time looking this piece over - as i have spoken to them NO less than five emplyees, 10 TIMES over the past two weeks- aways being told that they see the the problem and its going "up the ladder" - todays call sounded like it was from the legal department. As i am a former prosecutor it felt strangely similar to having a guy on the stand who knows he is wrong but does'nt want to take responsibility.

very sad to see such a mighty brand- hit such a low note, was not looking for a admission of wrong doing - just wanted the watch i paid my ad $8975+tax to be what they claim it is- not a watch with a defect within "tolerances." it seems to me as consumers unless we take the time to look over everything these days(read loupe)- corporations can call any flaw, defect, or misrepresentation "within tolerance." the question is who's tolerance? DEEPSEA, CAVEAT EMPTOR.


ladies and gentlemen as my "DEEPSEA" is now in transit- will post pics when it arrives-

*this ill fitting case back issue i believe can only be seen on the DEEPSEA- as i own many other rolex products and have been more than happy with them all since 1994.