Issue with Rolex Service Center

[sherfield2002]

I had to send my BLNR off for service because it was having issues running. When I dropped it off at the AD, I specifically asked for it not to be polished. They noted that on the service ticket/request. When the AD called to quote me on the needed service, I reiterated that I did not want it polished and they confirmed that the RSC.

Fast forward to the return of my BLNR and guess what, it was polished. It was not the fault of the AD at all. They communicated the No polish request. The RSC either did not pay attention to the request or ignored it.

I’ve already spoke to a rep at the AD and she was sympathetic. She appreciated me letting them know that the RSC did not follow the request. She took my info and said her manager would call me back in the next day or so.

What would you do in this situation? I’m not looking for compensation or anything really. Just very disappointed and frustrated. I specifically made a request and it was not honored. I’ve worn my BLNR all over the place and treated it like the tool that it is for 7 years now. To me, the scratches and wear tell it’s story. I don’t want it to look shiny and new. I understand that this is still a modern Rolex, but what if I sent in a vintage one for service and they polished it against my wishes undoing a lifetime of wear?

Maybe I’m making a big deal of nothing? What are your thoughts?

Likely the last time I use RSC for service either way. I’ll find a trusted independent next go around.