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23 July 2024, 05:12 AM | #1 |
2025 Pledge Member
Join Date: Jan 2011
Real Name: gus
Location: East Coast
Watch: APK & sometimes Y
Posts: 26,724
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what are the airlines up to?
My last four consecutive domestic trips (on delta) started on time and without a hitch, however each of the return flights were cancelled.
The cancellation email states that they understand how inconvenient this must be and they readily provide a link if I would like to opt for a refund. Not sure how that is the conversation when the customer is clearly unable to return home? Speaking with friends it seems that there are typically (not necessarily with this latest crowdstrike event) plenty of seats available in the near future after the cancellation however those seats disappear within the hour and then prices begin to grow exponentially. Is it unreasonable to expect the airline that cancelled the flight would include in the cancellation email a list of the next available alternative flights? It also seems that if the problem is weather or anything specifically that the airline can put the blame on, their interest in assisting the passenger is diminished . I am suspecting that the airlines are seizing the opportunity to sell available seats at a premium rather than uphold their end of the bargain to bring the passenger home. Looking for better understanding of what is happening….?
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