Unhappy with RSC Service

[8adam4]

Hello everybody!

I’m brand new to the forum, and this is my first post. I’ve been collecting modern and vintage Rolex’s for approximately 10 years now.

I have serviced my watches at RSC previously, and have been very happy with the service that I received. I recently acquired, a full set, Datejust Oysterquartz, reference 17000 (1979 model) and brought in for service. It was in amazing condition, but had been sitting for quite some time, so I wanted a complete overhaul done, while keeping everything else original.
Prior to service, the dial was in beautiful condition with pumpkin patina hour markers. After I dropped the watch off, and it was evaluated, they suggested that I replace the dial (probably because the tritium was no longer functional) but I refused, in order to keep the dial original, and the hour markers with the patina that I really enjoyed. The watch was barely worn by the original owner, and the bracelet and clasp were still very tight, almost from the factory-like, so they just did a light polish on the watch as well as the complete overhaul.

I got the watch back this week, and to my surprise two of the hour marker dots at the 9 o’clock and 11 o’clock were missing/damaged, and it’s pretty hard to photograph with my phone, but to be honest I wasn’t impressed with the polishing work on the watch either, especially since the watch was in such good condition to begin with.

I contacted them today, and since they take their own photographs of the watch, they already had them in their system of when I dropped it off, and after the service, so they could see what I was talking about. They have limited hours over the holidays, so we scheduled an appointment in the new year for me to bring the watch back, but I don’t know what that will do because in my opinion, the dial is irreplaceable in the condition that it was, with the patina that I really liked.

So I’m not sure what the resolution will be, and even if they offered a new dial, even at their expense, that will not be acceptable for me. Sorry for the novel, but has anybody had a similar experience with RSC?

Cheers,

Adam