Extended warranty or new case?

[jb335]

Originally Posted by Old Geezer

I agree that they should not overlook any instructions when they receive a watch for service, but I think the percentages of services they preform where they are requested to NOT polish a watch is so miniscule as to be a real outlier in their workflow. TRF obsession with no polish is not the real world and these complaints are from RSCs all over the world, not the same one repeatedly.

Yes, clearly not repeated posts from the same person.

Putting aside however anyone feels about a polish, as someone that manages departments and workflows, I find this an inexcusable mistake and strikes me as something RSC do better at preventing.

Regardless if the anti-polish camp is unreasonable, it’s still their right to do or not do what they like with their watch and polishing does completely change the entire look of the watch.

From a pure management perspective I find it very troublesome.


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