Panerai - Zilch Support

[panamore]

After I purchased my new PAM 320 I had a technical question regarding self-winding direction and recommended TPD (turns-per-day) when using an automatic watch winder.

Initially I had sent three e-mails to the web-address listed in the operation manual. Not being the impatient guy, I had let a few days pass between each e-mail. However, I never received a reply or at least an acknowledgment.

I then followed up by sending Panerai an official letter, by which I complaint about the lack of support from their technical department and also attached the three e-mails previously sent.

This was one month ago. No reply whatsoever. I must conclude that Panerai is apparently not interested or could not be bothered to live up to their offer of technical support. Well, business must be otherwise very good for Panerai that they can afford to p*** off their customers.

I wonder if anybody ever managed to get an answer from them regarding a technical inquiry.