Problem with the new glidelock clasp on the new Sub-C

[GMK]

This morning I went to adjust the glidelock clasp on the Sub-C and it would not move. The bracelet would not budge from the clasp. I tried and tried and the clasp was stuck and would not move. I called Rolex Dallas and they said to bring it in to a local AD. They said they have not seen this problem with the glidelock and the local AD would have a watch tech there that could fix the clasp. I took it the the AD with my warranty card and the watch tech there tried everything he knew to get the clasp to release the bracelet to be adjusted and he could not get it to move. Long story short the watch is in route to Rolex to have the watched fixed.