Hello!

[rnothog]

Admirer of Rolex since James Bond, grew up and bought a Submariner when overseas many years ago. Wore it and wore it. Sold it for a good bit more than I paid. Bought a new one about 8 years ago - another Submariner.

Seldom got to wear it. I'm a law enforcement type, and used to wrestle the occasional thug, necessitating a long and scratched up history of Casio stuff.

At any rate, I still think that the Submariner is perhaps the most recognizable and classic watch of all times.

Now - on to my dilemma. My watch was like new. Only problem was it needed service due to what I presume was my own goof in setting it (trying to snap the stem down in the wrong position).

Took it to a local official dealer and service center. They did a dandy job of cleaning and repairing the internals - and a dandy job buffing the "I am not kidding like-new case" with nice sharp edges that aren't sharp anymore.

I complained, but have no photo of the timepiece taken at the time I handed it over (when the receiving saleslady said, "Oh, this is like new!") or any statement on the work order as to condition except what I told them about it stopping and starting.

Took it back to complain. Left it for the watchmaker to examine in light of my complaint. Was told, briefly, "well, it was 8 years old and couldn't have been in perfect condition. Watches get beat up in that amount of time."

No offer of a refund, partial or otherwise on the service and repair.

Very disappointed. That watch was perfect. It looks like it came out of an estate sale or pawnshop now.

Any suggestions? Would a complaint to a manufacturer rep be of any use? Seems to me that I can't prove my case, but I know - and they know - I'm right.

I'll be happy to cite which dealer here in Phoenix, if asked.