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dkmajm · 20 February 2014, 10:51 PM

My 16570 exp2 polar went into Melbourne RSC thru my local(ish) AD in Cairns on Monday 30 December 2013. Called them today and ask when should I expect it back, they said no idea just have to wait on Rolex and nothing can be done. I own my own business and when customers enquire on warranty work and where it's up to we investigate for them and keep them up to date throughout the process. My ad hasn't done this or even offered to find out, now simply put is that normal can ADs not chase up warranty work with service centres I don't want to be harsh on them if that is the way RSC operate and if it isn't and the ad won't enquire am I "allowed" to contact them direct and ask....

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20 February 2014, 10:51 PM	#1
dkmajm "TRF" Member Join Date: Apr 2013 Location: Far Nth QLD Watch: SubC & Tudor BBR Posts: 117	Is it rude... My 16570 exp2 polar went into Melbourne RSC thru my local(ish) AD in Cairns on Monday 30 December 2013. Called them today and ask when should I expect it back, they said no idea just have to wait on Rolex and nothing can be done. I own my own business and when customers enquire on warranty work and where it's up to we investigate for them and keep them up to date throughout the process. My ad hasn't done this or even offered to find out, now simply put is that normal can ADs not chase up warranty work with service centres I don't want to be harsh on them if that is the way RSC operate and if it isn't and the ad won't enquire am I "allowed" to contact them direct and ask.... Sent from my iPad using Tapatalk HD

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