Contact email for file a complaint to Rolex Canada

[Bennydata]

Is Rolex a good quality watch with good service?!!

I purchased a GMT master 2 batman 2 weeks ago, went home and try to set up time for my new watch, turn the crown as usual, but gmt hand stuck and it bend, omg I only have this watch on my hand less that 5 mins and it broken....! So I call the jewel store and was told bring back the watch and they will ship back to Rolex to inspect.

Next day I went back to store and I told the sale man I don't want repair...I need a replacement... it is a band new watch ,it is manufactory deficiency for sure and I even don't have chance to wear it yet!!!! The sale man said they will talk to Rolex and try.

Anyway yesterday I talked with Rolex service staff, she told me that because this watch broke down within a day I bought, therefore they express repair for me, I don't need to wait for line up, and the watch will ship back to the jewel store next week and I can pick up there, ......also Rolex replace a new gmt hand for me and my watch as good as new...bra bra...and it is for free! Sounds is a good news......OMG...only she forget I don't want repair... I need a new one! After I insist her I need a new one, she said that is not her job, she have nothing to do with that, I need to talk to the local jewel store which I bought my watch! ....
Finally I told her do NOT ship until I talk to her manager... but look like it is a waiting game now... still wait..... for her manager call back! Too bad so sad, I paid my hard earning money two weeks ago, but I got nothing beside headache. I guess I will really consider should I still buy Rolex as my next watch.

Anyway, does anyone know the email to complaint Rolex Canada.

BTW, she didn't tell what's wrong for that gmt why it stuck beside she doesn't know.