Jumping hour hand on 3186 Exp. II "loose"

[dannyp]

I've noticed recently that there seems to be a decent amount of slack in the jumping hour hand, as though it's loosened up or something. I first saw it when it was about 10:45 one night but the 12 hour hand was still directly on the "10" marker.

I had a full service a little under two years ago at the Chicago authorized service center, which is why I'm a little annoyed that this is happening. The watch had run perfectly for seven years, died one day (prompting the service) and since then has run a bit fast (used to be just about spot on) and now this.

I seem to recall only a year warranty on work, but I'm wondering if anyone with experience there can say whether they will in fact stand behind work longer than that? Otherwise, I would hesitate to go back there, since they didn't seem to do a particularly good job.

If I do need to go elsewhere, which location should I send to? There's New York, Beverly Hills and Dallas, right? Not sure whether it matters. Also not sure whether I'm better off taking it in to an AD and having them send, or just sending myself.

Any thoughts appreciated, both on if/how to deal with the Chicago center and which other to use.