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wng · 17 January 2009, 04:42 AM

Andrew is "Da Man", I was there before Christmas in need of assistance with my deployant buckle. I could not get the little screw in that holds the “T-Bar” in place. They were able to get it screwed in for me, but while I was adjusting the strap one of the pins on the buckle broke off. Long story short, Andrew decided to give me a new one from the store stock as the service center was not able to provide any update for the buckle repair. This is what I call great “customer service” Kudos to Andrew @ the NYC Boutique.

17 January 2009, 04:42 AM	#1
wng 2025 Pledge Member Join Date: Feb 2007 Location: CA Posts: 10	Great experience at the NYC Boutique!! Andrew is "Da Man", I was there before Christmas in need of assistance with my deployant buckle. I could not get the little screw in that holds the “T-Bar” in place. They were able to get it screwed in for me, but while I was adjusting the strap one of the pins on the buckle broke off. Long story short, Andrew decided to give me a new one from the store stock as the service center was not able to provide any update for the buckle repair. This is what I call great “customer service” Kudos to Andrew @ the NYC Boutique.

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