Frustrated.

[GsurgBM]

In November, I went to my AD and ordered a gold datejust with Malachite dial and diamond bezel for my wife for her “Christmas gift”. Was told 3-6 months expected wait. Fine. Paid for the entire order in full (and bought a Cellini moonphase at the same time, which I walked out with. So that’s around $70,000 that day.). For the past three months I’ve checked, and have been told “we are expecting it within the next two to three weeks”. Until yesterday. Now apparently the local Rolex rep has told them that “Rolex is having issues sourcing the malachite, and there is no expected timeframe.” What the heck does that mean? When I press them, they basically said we have no idea when it will be, if it even happens! She apologized and offered me a full refund, or the same watch with a different dial option, or a different watch. I basically explained to her that the same watch with a different dial is a different watch, and I’m sure if I chose that I would now be on the three-six month waiting circuit again. I’m considering just getting a full refund, even though my wife really wants that watch.

Does anyone have an address or phone number to the highest up person I could possibly talk to? Either via letter or phone? I have no fantasy that my opinion will mean anything to them or help me get that watch, but I would like to vent to them that accepting full payment of $40,000 and then 8 months later basically saying you may not be able to provide the product at all is not good business, and really makes me inclined to get my refund and buy her a Patek instead. Like I said, I’m sure they don’t care, but it would make me feel better LOL.

I guess my other option is just continue to wait. But who knows how long it will be. My AD certainly does not. And to be clear, I know it’s not their fault. Below is said ungettable watch.




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