Damage from AD... (advice appreciated)

[tng11]

That is absolutely disgraceful. I'd like to know which AD this is in Montreal.

I've had a few pieces with lightly mangled screws from the AD that I've let slide, but this is permanent damage on a very expensive watch. That to me is 100% unacceptable, the damage is not only to the caseback, it appears to be to the case too along the lugs and edge of the case. I would not accept anything less than a brand new watch.

I find it troubling that some ADs are citing Rolex policy that they have to resize the bracelet in store - I have refused, and in fact, I have even brought my own tools along when picking up a new piece, just in case!

When I brought my new 116519LN to RSC Toronto, the lady carelessly dragged the case side on a piece of paper, and lo and behold there were a few hairlines as a result. The person who changed the strap also put a very tiny mark on the back of the lugs. In the end, I let it slide because the marks were microscopic. But I would not accept what I see in the OP.