Send Sub Date to RSC or Not?

[TruthBalance]

Originally Posted by m j b

Awesome! That's how it should be, and (I'd presume) how it is 98% of the time. It's the 2% unhappy campers who complain on forums and don't like something that the service center did, or didn't do.

I'm happy for you. Now, stop using that winder and just wear the thing!

Amen Brother!

[TruthBalance]

Originally Posted by 101031-28

Excellent decision, keep us posted

See Post #27

[TruthBalance]

Originally Posted by Me4u2night

It's had a good run. Send that bad boy in for service!

I did. See Post #27

[GONZO2LR]

Glad it worked out for you!

[Phooi]

Originally Posted by TruthBalance

Update:

After eight weeks to the day, the Sub Date is back! Dallas RSC did a fantastic job, the watch looks new. Polish job is flawless. It’s like an incoming new watch day, guess it will be getting the majority of the wrist time. I’m extremely impressed with their entire level of service from beginning to end. They even through in a Rolex watch pouch. This was definitely the right decision for me and I would not hesitate to use them again if the need arises.

Thank you for sharing your experience. A couple of questions:

- why did you settle on Dallas RSC vs. others around the country?

- how much was the overhaul? And what was wrong with the watch?

[Calatrava r]

Originally Posted by TruthBalance

Update:

After a very pleasant conversation with Dallas RSC, I opted to send the Sub in for service. They sent me a mailing package which made it very easy to get the watch packed and sent off. They recommended a full service with a eight week timeline. Stay tuned.

When you get it back, I would not put it on a winder. No need. Takes a few seconds to set.

[GA1911]

Just got my Submariner 14060M back from Phillip Ridley at Ridley Watchmakers. Took about 10 days, his communication was excellent, very happy with his service.

[Rado63]

Originally Posted by TruthBalance

I have a five-digit Sub Date that I purchased new in 2009. It’s run flawless all these years so has not been sent to RSC for maintenance. I had kept it on a Wolf watch winder. Recently, after being on the winder for a few weeks straight, noted that the watch stopped running. When I gently shake the watch, I hear what I would describe as a mechanical unwinding sound (mainspring?). The watch functions okay otherwise, winding, setting and running. It just does not work on the winder anymore and there’s the unwinding sound, obviously, related.

Given that Dallas RSC has partially opened back up, does the TRF brain trust think I should send it in for service? Just want to make sure if I opt to not send it in now, I don’t damage it. Thanks in advance for your thoughts. Regards, TB

Glad you liked the RSC service wish you had before and after photos. Just to help everyone who wants to send their watch in for service, what did they offer to repair and to replace, and to polish as part of the service?

[Phooi]

Originally Posted by Rado63

Glad you liked the RSC service wish you had before and after photos. Just to help everyone who wants to send their watch in for service, what did they offer to repair and to replace, and to polish as part of the service?

My understanding is that the RSC’s job is to bring the watch to factory specs and condition. If you don’t want to polish or just want to service the movement, you should take it to an independent. Can anyone confirm this?

[Calatrava r]

Originally Posted by Phooi

My understanding is that the RSC’s job is to bring the watch to factory specs and condition. If you don’t want to polish or just want to service the movement, you should take it to an independent. Can anyone confirm this?

Polish is a cost option you can refuse at RSC. Been my experience.

[TruthBalance]

Originally Posted by Phooi

Thank you for sharing your experience. A couple of questions:

- why did you settle on Dallas RSC vs. others around the country?

- how much was the overhaul? And what was wrong with the watch?

Two reasons for Dallas RSC. 1. I had only ever read positives reviews on them. 2. At that time, late May, NYC RSC was shut down. Dallas RSC had opened back up at reduced capacity.

Full service was $750. They also replaced the bezel insert which was $40.

I explained the issue Leading me to get service in Post #1.

[TruthBalance]

Originally Posted by Rado63

Glad you liked the RSC service wish you had before and after photos. Just to help everyone who wants to send their watch in for service, what did they offer to repair and to replace, and to polish as part of the service?

Initial recommendation was for a Full Service and replacement of the bezel insert which was scratched. I believe that polish is part of the Full Service and not offered separately if doing a Full Service.

[TruthBalance]

Originally Posted by Phooi

My understanding is that the RSC’s job is to bring the watch to factory specs and condition. If you don’t want to polish or just want to service the movement, you should take it to an independent. Can anyone confirm this?

For what it’s worth, I can confirm from my standpoint that the watch looks new. So perhaps that is in fact their focus to bring to factory specs and condition. If so, mission accomplished!

[erne75]

I dont like watch winders. I'll say they are as bad as leaving your watch on a drawer for years. I either wear my watches in rotation or give then a winding once a month for those not in regular rotation...

[TruthBalance]

The Full Service also includes a Two Year Factory Warranty

[Bruno007]

I am glad to hear about your positive experience. I am contemplating sending my GMT to Dallas for service. Thanks for sharing.

[daveo5]

At the risk of redundancy send to RSC Dallas. I have used them for over thirty years to service all my Rolexes.


Sent from my iPad using Tapatalk Pro

[TruthBalance]

Originally Posted by Bruno007

I am glad to hear about your positive experience. I am contemplating sending my GMT to Dallas for service. Thanks for sharing.

My pleasure. Their customer service personnel were top notch. As an example, they would follow up with a phone call about an hour after they sent an email to make sure you got the email and if there were any questions. Not many businesses due that today. Outstanding!

[Oxfordian]

Originally Posted by TruthBalance

Update:

After eight weeks to the day, the Sub Date is back! Dallas RSC did a fantastic job, the watch looks new. Polish job is flawless. It’s like an incoming new watch day, guess it will be getting the majority of the wrist time. I’m extremely impressed with their entire level of service from beginning to end. They even through in a Rolex watch pouch. This was definitely the right decision for me and I would not hesitate to use them again if the need arises.

Delighted that your watch came back looking as new, I had a similar experience not with a Rolex but my 10 year old Seamaster diver went to Omega service centre here in the UK at the end of last year on the advice of my OB. I got a new watch back, the service was great, the polish was great, no issues what so ever.

Firmly convinced that servicing via the official service centre is the way to go. Others may disagree.