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dukie748 · 27 March 2023, 05:38 AM

Now that a number of AD's are bringing Rolex Certified watchmakers in-house so they can capitalize on the upcoming CPO program - I assume they will also be offering in-house servicing. Would you consider having a piece serviced at an AD, or would you continue to use RSC only?

7enderbender · 27 March 2023, 05:50 AM

One of the good things about Rolex is that you can deal with the assorted RSCs directly and don’t get assigned a specific region or have to through an AD. ADs work for
Themselves and merely get to put the green sign on the door. Unless you know and trust somebody I wouldn’t go there. If something goes wrong or they’re not doing what they’re supposed to do - or go out of business in the meantime - good luck working things out.
I’ve had too many bad experiences with assorted retail stores that run a bit of a repair side business.
I just got my Sea Dweller back from Dallas. Perfect service and they did exactly what I asked them to do. The shipping is secure and easy.

LTCAL94 · 27 March 2023, 05:51 AM

My AD was already offering “factory service” before the CPO program . If they performed the service you receive the same warranty card as any RSC .

Sent from my iPhone using Tapatalk

Tridor · 27 March 2023, 06:26 AM

My AD gives a Rolex 2 year warranty, good at any RSC.

francoamerican · 27 March 2023, 06:31 AM

My AD was annoyed when I wanted to send to Rolex rather than have it serviced locally, but they have done nothing for me so I couldn’t have been less concerned. I also was having polishing done and figured on average the person doing it would have more reps at a RSC. They did a good job.

S.Explorer · 27 March 2023, 07:00 AM

RSC only, especially as it's a short drive away.

joli160 · 27 March 2023, 07:10 AM

Quote:

Originally Posted by francoamerican

My AD was annoyed when I wanted to send to Rolex rather than have it serviced locally, but they have done nothing for me so I couldn’t have been less concerned. I also was having polishing done and figured on average the person doing it would have more reps at a RSC. They did a good job.

In my place nowadays the AD flat out refuse and get annoyed as well if asked to sent it to a real RSC claiming they are an RSC as well

I did once let them have a go, never again, plumbers with no love for their job.

I’ll drive with pleasure many hours to go to the real deal

Harry-57 · 27 March 2023, 07:14 AM

My AD is accredited to do the work and gives the same two year warranty as the RSC. The only grey area is warranty work. They can do some but there is a cut off point where it has to go to the RSC. They fixed my Z Blue in house under its original 5 year warranty. They had to send my 116613LB back to base for a repair within its original five year warranty.

Henrimontgomery · 27 March 2023, 07:16 AM

The only address I use is this one:

3-5-7, rue François-Dussaud, 1211 Geneva 26, Switzerland.

I bring them in person each time, it's a fun experience.

chro.nic · 27 March 2023, 07:52 AM

I've yet to require any work to be done on my watches, however when the time comes, I'll be going to RSC here in Toronto directly, and not through the AD.
I am fortunate that I live in a city with a (well regarded) service center that I can visit.
I understand that it's not so easy for many others in this vast country.

.nic

MSL997 · 27 March 2023, 09:03 AM

I have a situation where my Hulk stopped working (its a 2010, 15% off at AD, I got it before Hulk was hard). I moved to a house with a gate, UPS and fedex leave the packages at the gate or they leave them at CVS. Hommie dont play that so I will be repairing at the AD. Its too risky. Otherwise I would send to Dallas. So what I am saying is, AD is a backup to service centers.

oak3x · 27 March 2023, 09:17 AM

Had a great recent experience with RSC in Dallas. Brought my 16610 Submariner in for scheduled maintenance service, which included a light polish.

Personalized service, fair price, quick TAT and excellent job with the polish.

SkyDFan · 27 March 2023, 10:11 AM

The AD gets any kind of work I need done, warranty or other. Their watch maker is certified and is the inside Rolex guru. He's been repairing primarily Rolex watches for 45 years or so, so I think I can trust him.

JR16 · 27 March 2023, 12:00 PM

Quote:

Originally Posted by LTCAL94

My AD was already offering “factory service” before the CPO program . If they performed the service you receive the same warranty card as any RSC .

Sent from my iPhone using Tapatalk

Same here.
Had many of mine serviced flawlessly with the piece of mind that my instructions would be followed flawlessly by people I know and trust.

Sent from my iPhone using Tapatalk Pro

BillA · 27 March 2023, 12:53 PM

AD near me has 3 certified Rolex watchmakers
Done an excellent job
Less money that RSC
Receive 2 year laminated RSC card.
All good.

ExplorerI · 27 March 2023, 12:55 PM

Any reason not to just stick with rsc unless the ad was a lot cheaper? Which I doubt would be the case

SAAS · 27 March 2023, 01:54 PM

Know your watchmaker

NeedHelp · 28 March 2023, 03:24 AM

Took my 2020 116610 that was running slow our of specs to my local AD to have it regulated under warranty in house. Turns out it needs a service under warranty. That was at the end of December and they are still waiting on a mainspring to be shipped from Rolex. If local RSC's are going to have to wait for parts like this, I feel like they may lose their appeal and Rolex Dallas or New York may be the better option. Others experience my be different.

HHIslander · 28 March 2023, 03:34 AM

I always use RSC unless it’s a vintage watch then no way.

jbwm2311 · 28 March 2023, 04:41 AM

I have a Deepsea so it has to get sent to the main RSC for service.

The AD's (nor any independents, for that matter..!) don't have hydrostatic chambers that can seal test the watch to 4,875m so it's the only way for it to get a fully warrantied repair. I believe that it has to ship to Geneva, where the test equipment is, but could be wrong on that point.

Luckily though that is many, many years away for me at the moment!

doyall · 28 March 2023, 04:52 AM

Quote:

Originally Posted by NeedHelp

... they are still waiting on a mainspring to be shipped from Rolex. If local RSC's are going to have to wait for parts like this, I feel like they may lose their appeal and Rolex Dallas or New York may be the better option. Others experience my be different.

Was going with AD in-house certified service until they discovered it was going to take at least 4 months for them to get a mainspring. They sent it to an RSC (not sure which one) as a result. Got it back in about 2 months. Rolex appears to be keeping all the parts for their own use.

KdPg · 28 March 2023, 05:29 AM

Rsc

brandrea · 28 March 2023, 05:31 AM

Quote:

Originally Posted by S.Explorer

RSC only, especially as it's a short drive away.

Ditto

Incident · 28 March 2023, 06:43 AM

One advantage to an AD with full Rolex accreditation is the ability to get to know the person who is doing the work.

When sent off to any of the RSC locations, you have zero knowledge of who will be touching your watch. With an AD doing the work, you get all of the benefits of RSC plus the ability to actually know the name of the person who will do the work. If you have concerns about their workmanship of course its off the RSC, but if you know them and can see their work for yourself, there is very little downside.

Same green pouch & same 2-year warranty good at any RSC.

View Poll Results: Where would you have your watch serviced?
RSC Only	58	56.86%
AD In-house	10	9.80%
Open to either	34	33.33%
Voters: 102. You may not vote on this poll

27 March 2023, 05:38 AM	#1
dukie748 "TRF" Member Join Date: Dec 2014 Location: Here + There Posts: 755	Servicing : AD or RSC Now that a number of AD's are bringing Rolex Certified watchmakers in-house so they can capitalize on the upcoming CPO program - I assume they will also be offering in-house servicing. Would you consider having a piece serviced at an AD, or would you continue to use RSC only?

27 March 2023, 05:51 AM	#3
LTCAL94 "TRF" Member Join Date: Mar 2022 Real Name: Leo Location: Gulf Coast - USA Watch: 126710 BLNR Posts: 77	My AD was already offering “factory service” before the CPO program . If they performed the service you receive the same warranty card as any RSC . Sent from my iPhone using Tapatalk __________________ 124060-Rolex Submariner 136660-Rolex Deep Sea JC 126603-Rolex Sea Dweller TT 126710BLNR- Rolex GMT Master II Omega - Speedmaster "Moonwatch" Cal 861,Omega - Speedmaster X33 Skywalker

27 March 2023, 06:26 AM	#4
Tridor "TRF" Member Join Date: Oct 2009 Location: The Ozone Watch: DD, DJ, SubC Date Posts: 1,666	My AD gives a Rolex 2 year warranty, good at any RSC. __________________ "Never complain about the air-conditioning on a private jet." - Michael Nesmith

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27 March 2023, 05:50 AM	#2
7enderbender "TRF" Member Join Date: Mar 2020 Location: USA Posts: 976	One of the good things about Rolex is that you can deal with the assorted RSCs directly and don’t get assigned a specific region or have to through an AD. ADs work for Themselves and merely get to put the green sign on the door. Unless you know and trust somebody I wouldn’t go there. If something goes wrong or they’re not doing what they’re supposed to do - or go out of business in the meantime - good luck working things out. I’ve had too many bad experiences with assorted retail stores that run a bit of a repair side business. I just got my Sea Dweller back from Dallas. Perfect service and they did exactly what I asked them to do. The shipping is secure and easy.

27 March 2023, 06:31 AM	#5
francoamerican "TRF" Member Join Date: Apr 2013 Location: bay area Posts: 571	My AD was annoyed when I wanted to send to Rolex rather than have it serviced locally, but they have done nothing for me so I couldn’t have been less concerned. I also was having polishing done and figured on average the person doing it would have more reps at a RSC. They did a good job.

27 March 2023, 07:00 AM	#6
S.Explorer "TRF" Member Join Date: Jun 2020 Location: United Kingdom Watch: Rollie Posts: 794	RSC only, especially as it's a short drive away.

27 March 2023, 07:14 AM	#8
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 10,629	My AD is accredited to do the work and gives the same two year warranty as the RSC. The only grey area is warranty work. They can do some but there is a cut off point where it has to go to the RSC. They fixed my Z Blue in house under its original 5 year warranty. They had to send my 116613LB back to base for a repair within its original five year warranty.

27 March 2023, 07:16 AM	#9
Henrimontgomery "TRF" Member Join Date: Mar 2020 Location: Switzerland Watch: yourself Posts: 1,292	The only address I use is this one: 3-5-7, rue François-Dussaud, 1211 Geneva 26, Switzerland. I bring them in person each time, it's a fun experience.

27 March 2023, 07:52 AM	#10
chro.nic "TRF" Member Join Date: Feb 2019 Real Name: .nic Location: Toronto Posts: 431	I've yet to require any work to be done on my watches, however when the time comes, I'll be going to RSC here in Toronto directly, and not through the AD. I am fortunate that I live in a city with a (well regarded) service center that I can visit. I understand that it's not so easy for many others in this vast country. .nic

27 March 2023, 09:03 AM	#11
MSL997 "TRF" Member Join Date: May 2020 Location: Nation of Rolex Watch: 116500 & 116520s Posts: 198	I have a situation where my Hulk stopped working (its a 2010, 15% off at AD, I got it before Hulk was hard). I moved to a house with a gate, UPS and fedex leave the packages at the gate or they leave them at CVS. Hommie dont play that so I will be repairing at the AD. Its too risky. Otherwise I would send to Dallas. So what I am saying is, AD is a backup to service centers.

27 March 2023, 09:17 AM	#12
oak3x 2024 Pledge Member Join Date: Jan 2016 Real Name: Dave Location: New Jersey Posts: 68	Had a great recent experience with RSC in Dallas. Brought my 16610 Submariner in for scheduled maintenance service, which included a light polish. Personalized service, fair price, quick TAT and excellent job with the polish.

27 March 2023, 10:11 AM	#13
SkyDFan "TRF" Member Join Date: Oct 2022 Location: USA Posts: 141	The AD gets any kind of work I need done, warranty or other. Their watch maker is certified and is the inside Rolex guru. He's been repairing primarily Rolex watches for 45 years or so, so I think I can trust him.

27 March 2023, 12:53 PM	#15
BillA 2024 Pledge Member Join Date: Mar 2007 Location: US Posts: 3,870	AD near me has 3 certified Rolex watchmakers Done an excellent job Less money that RSC Receive 2 year laminated RSC card. All good.

27 March 2023, 12:55 PM	#16
ExplorerI "TRF" Member Join Date: Aug 2020 Location: USA Watch: Explorer I Posts: 741	Any reason not to just stick with rsc unless the ad was a lot cheaper? Which I doubt would be the case

27 March 2023, 01:54 PM	#17
SAAS "TRF" Member Join Date: May 2011 Location: NYC Posts: 548	Know your watchmaker

28 March 2023, 03:24 AM	#18
NeedHelp "TRF" Member Join Date: Oct 2009 Location: North Carolina Posts: 72	Took my 2020 116610 that was running slow our of specs to my local AD to have it regulated under warranty in house. Turns out it needs a service under warranty. That was at the end of December and they are still waiting on a mainspring to be shipped from Rolex. If local RSC's are going to have to wait for parts like this, I feel like they may lose their appeal and Rolex Dallas or New York may be the better option. Others experience my be different.

28 March 2023, 03:34 AM	#19
HHIslander "TRF" Member Join Date: May 2020 Real Name: Henry Location: USA Posts: 4,288	I always use RSC unless it’s a vintage watch then no way.

28 March 2023, 04:41 AM	#20
jbwm2311 "TRF" Member Join Date: Jun 2022 Location: UK/US Watch: DSSD 126660 Posts: 34	I have a Deepsea so it has to get sent to the main RSC for service. The AD's (nor any independents, for that matter..!) don't have hydrostatic chambers that can seal test the watch to 4,875m so it's the only way for it to get a fully warrantied repair. I believe that it has to ship to Geneva, where the test equipment is, but could be wrong on that point. Luckily though that is many, many years away for me at the moment!

28 March 2023, 05:29 AM	#22
KdPg Banned Join Date: Oct 2019 Posts: 110	Rsc

28 March 2023, 06:43 AM	#24
Incident "TRF" Member Join Date: Aug 2021 Location: LACA Posts: 55	One advantage to an AD with full Rolex accreditation is the ability to get to know the person who is doing the work. When sent off to any of the RSC locations, you have zero knowledge of who will be touching your watch. With an AD doing the work, you get all of the benefits of RSC plus the ability to actually know the name of the person who will do the work. If you have concerns about their workmanship of course its off the RSC, but if you know them and can see their work for yourself, there is very little downside. Same green pouch & same 2-year warranty good at any RSC.

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