Warning... Panerai Service (TX) returned my panerai with case damage...

[Cru Jones]

you took the time to post this to the internet, but you're not sure if you want to bother contacting the AD to have it fixed/replaced?

re: the exposed gasket, if i recall correctly, someone posted a picture but didn't post any follow up messages or reply to questions. i take those kinds of threads with a grain of "internet salt"....

anyway, since people are more apt to post negative reviews rather than positive reviews, one needs to take that into account, too. it's not like that PSC has only serviced 5/10 watches over the past couple of years.

[K3vin]

Originally Posted by Cru Jones

you took the time to post this to the internet, but you're not sure if you want to bother contacting the AD to have it fixed/replaced?

re: the exposed gasket, if i recall correctly, someone posted a picture but didn't post any follow up messages or reply to questions. i take those kinds of threads with a grain of "internet salt"....

anyway, since people are more apt to post negative reviews rather than positive reviews, one needs to take that into account, too. it's not like that PSC has only serviced 5/10 watches over the past couple of years.

For anybody interested in the gasket issue, see here:
http://www.network54.com/Forum/35339...+have+an+issue

I can't imagine somebody making this up, and I have the same letter from PASC as the poster in that forum, so I 100% believe that the service center is truly this careless. And even 5-10 or so cases of this sort of mess up out of all their work would still be unacceptable, in my opinion. We are into these timepieces because the level of craftsmanship & attention to detail are unparalleled, and post-sales support should reflect this.

As for contacting Panerai, I will see how they can rectify the issue.

[mikeceee]

Originally Posted by K3vin

For anybody interested in the gasket issue, see here:
http://www.network54.com/Forum/35339...+have+an+issue

I can't imagine somebody making this up, and I have the same letter from PASC as the poster in that forum, so I 100% believe that the service center is truly this careless. And even 5-10 or so cases of this sort of mess up out of all their work would still be unacceptable, in my opinion. We are into these timepieces because the level of craftsmanship & attention to detail are unparalleled, and post-sales support should reflect this.

As for contacting Panerai, I will see how they can rectify the issue.

That was me and no it's not made up. However I will say when I contacted Panerai they did make sure they made it right.

[mikeceee]

Originally Posted by Cru Jones

you took the time to post this to the internet, but you're not sure if you want to bother contacting the AD to have it fixed/replaced?

re: the exposed gasket, if i recall correctly, someone posted a picture but didn't post any follow up messages or reply to questions. i take those kinds of threads with a grain of "internet salt"....

anyway, since people are more apt to post negative reviews rather than positive reviews, one needs to take that into account, too. it's not like that PSC has only serviced 5/10 watches over the past couple of years.

Take it with a grain of salt, but that was me my friend.

Not made up I assure you. If OP wants to PM me I can pass along good contact info. I will say the experience ended pleasantly and Panerai went above and beyond to make the situation right.

[K3vin]

Originally Posted by mikeceee

Take it with a grain of salt, but that was me my friend.

Not made up I assure you. If OP wants to PM me I can pass along good contact info. I will say the experience ended pleasantly and Panerai went above and beyond to make the situation right.

Thanks for the offer. Right now I'm optimistic about panerai taking care of the issue but if something adverse happens I'll definitely let you know .

^PS, I've been eyeballing the 5960-1a for the longest time and have been drooling at your pics for weeks. It is currently my "grail" . Glad to find out you're the guy on paneristi... Small world and glad to find out everything went well for you!

[mikeceee]

Originally Posted by K3vin

Thanks for the offer. Right now I'm optimistic about panerai taking care of the issue but if something adverse happens I'll definitely let you know .

^PS, I've been eyeballing the 5960-1a for the longest time and have been drooling at your pics for weeks. It is currently my "grail" . Glad to find out you're the guy on paneristi... Small world and glad to find out everything went well for you!

Thanks Man!! I love it and quite frankly nothing else gets wrist time

Anyway - good luck with Panerai - and I do have contact information of someone extremely high up in the PASC. I found the key was to explain how disappointing this was - but also how you ultimately want a happy result. Much easier to help someone who you know wants to be helped vs helping someone who is going to be miserable no matter what.