Not to happy with Rolex products right now...

[Boopie]

I concur that it doesn't sound good that both relatively new watches need a service. My Yachtmaster was about 6 1/2 years old when I sent it to the RSC for service. There was nothing wrong with it, but I had been wearing it daily, and didn't baby the watch...wore it swimming in the ocean, pool, etc. I think if you send the RSC a letter detailing the time-keeping problems with each timepiece (with specificity), then the problems will be in their computer system, and if the problems recur within a fairly short period of time, you would have an easier time persuading Rolex to take care of any subsequent service for no cost. Let's just hope that one trip to the RSC will take care of the issues.

Curious...I presume the RSC technicians would be able to diagnose whether the watches have been adversely affected by electromagnetic fields, etc. Let us know what they say.

[rkboyer911]

I'll keep you all posted to see what they say....I'm hoping that Dallas RSC can take care of it...My AD said that all the watches from here in this area are to go to Dallas...Well we will see....It's just going to be VERY long 6 weeks!!

[Atl]

Originally Posted by rkboyer911

I'll keep you all posted to see what they say....I'm hoping that Dallas RSC can take care of it...My AD said that all the watches from here in this area are to go to Dallas...Well we will see....It's just going to be VERY long 6 weeks!!

It's NEVER been 6 weeks, like 3-4 weeks, I've had two of mine serviced there. It won't be 6 weeks. I promise, and they do great work.

David

[ersnyder]

Sorry to hear about your problems Roy. I agree with the post that mentioned keeping a "paper trail" on the date, the service, the problem, etc. Then, if the problem reoccurs, I'll bet your AD will work with you getting it resolved again even if the warranty period has expired.

I've never had a negative experience like this and I hope yours gets resolved quickly and correctly!

[rkboyer911]

It approaching 4 weeks the 18th I heard from them they said they wanted to wear my SD for a bit to see if they have the same problem......

[16610LV]

my green sub is also a lemon and giving me problem... at least u are better, my green sub is less than 2 mths old. Having problem getting the watch to the manual winding mode. have to send in for repair soon... the worse part, i heard that the service centre treats your rollie like dirt if you are sending it in for repairs under warranty from the sg-roc forum. very likely to get scatches to your new watch... i guess i can only pray... sobs

[dalip]

Sorry to hear...

All this has prompted me to actually bother to check whether mine are keeping good time...never bothered!!!