Rolex AD and waiting list (UK)

[SC11]

Waiting lists are dynamic and why should they be otherwise!

The AD is a business and if say loyal customer X fails to call them the second Rolex announce a model at Basel and when they do call in the AD has had multiple calls from possible customers with no prior purchase history why should they reward thier loyal customer and out the further up the list?! It's business sense to do so and they are a business.

However I do disagree in the manner and wording some of these AD's put it across why they are not honest and just say we will register your interest but we have our loyal client base to fulfil first.

[SC11]

Originally Posted by OmegaJJH

Please excuse my ignorance but if we were to purchase a watch in the US and pay taxes there surely we wouldn't need to pay VAT again when re-entering the UK? There is no requirement to pay VAT twice?

I could understand that if you bought the watch in the US (Tax free) then you would need to pay VAT upon your return.

Is this not the case?

Many thanks in advance (as i'm seriously considering it for my next purchase).

Sadly not the case you can add 20% onto any watch you bring in to the UK from the US regardless if you paid or claim the taxes back! Oh and that 20% goes on the shipping charges as well if you have it posted over.

We get stung with everything here

[OmegaJJH]

Originally Posted by SC11

Sadly not the case you can add 20% onto any watch you bring in to the UK from the US regardless if you paid or claim the taxes back! Oh and that 20% goes on the shipping charges as well if you have it posted over.



We get stung with everything here

Bugger!


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[mui.richard]

Originally Posted by DPE

Is this fair ? I thought when you put your name on a waiting list with a Rolex AD it meant you would be dealt with in turn. I went into my Rolex AD in Guildford, Surrey, UK. The AD is called Prestons. So almost 2 years ago I put my details on the list ready for a Daytona with a Black or White Face.

Today I called into the AD to ask where I am now on the waiting list ? The answer was this. "The Manager will decide on the list who she contacts. It is in No order of how long you have been on the list, she will decide".

If they expect Loyality, then they should also give it back. I was also going to buy a Tudor from them, not now.....

Is it fair the way they handle that waiting list with priorities that they see fit as a business, maybe not...but nothing's always fair and square and if that's how they run their business they will enjoy/suffer the consequence of the way they handle their customer base.

Is it fair the way they handled that particular phone call from a potential customer? Hell no! And the thing is, they have a chance to get a new loyal customer and they've chosen to blow it out the door.

That's the way I see it.

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[Nairn1980]

Originally Posted by OmegaJJH

Please excuse my ignorance but if we were to purchase a watch in the US and pay taxes there surely we wouldn't need to pay VAT again when re-entering the UK? There is no requirement to pay VAT twice?

I could understand that if you bought the watch in the US (Tax free) then you would need to pay VAT upon your return.

Is this not the case?

Many thanks in advance (as i'm seriously considering it for my next purchase).

We all wish, but sadly this is not the case. Also you haven't paid VAT twice, only USA state tax (if applicable). UK still want their VAT.

That is why I'm so fed up hearing USA members advising us to just "pop over to their fully stocked AD and pick one up"....or saying to use DavidSW from the UK... the exchange rate makes the watch alone more expensive. Add cost of flight etc, then add the VAT sting when re-entering the uk...only today someone suggested to come and visit/buy from Malaysia or similar to get a D-Blue...but DO THE SUMS

That's why I keep saying to dig heels in, work hard and simply source one here in the UK.

[bokbok]

Originally Posted by DPE

Is this fair ? I thought when you put your name on a waiting list with a Rolex AD it meant you would be dealt with in turn. I went into my Rolex AD in Guildford, Surrey, UK. The AD is called Prestons. So almost 2 years ago I put my details on the list ready for a Daytona with a Black or White Face.

Today I called into the AD to ask where I am now on the waiting list ? The answer was this. "The Manager will decide on the list who she contacts. It is in No order of how long you have been on the list, she will decide".

If they expect Loyality, then they should also give it back. I was also going to buy a Tudor from them, not now.....

I did pretty much did the same with Prestons in Leeds Uk over a year ago was on the list and recently went on day of launch of Sea dweller and sky dweller to put to go on that list,

she did not even know I was on the list for the daytona so not holding my breath for the sea dweller also they want to retain the warranty card for 2 years

[garyfromleeds]

Originally Posted by DPE

Is this fair ? I thought when you put your name on a waiting list with a Rolex AD it meant you would be dealt with in turn. I went into my Rolex AD in Guildford, Surrey, UK. The AD is called Prestons. So almost 2 years ago I put my details on the list ready for a Daytona with a Black or White Face.

Today I called into the AD to ask where I am now on the waiting list ? The answer was this. "The Manager will decide on the list who she contacts. It is in No order of how long you have been on the list, she will decide".

If they expect Loyality, then they should also give it back. I was also going to buy a Tudor from them, not now.....

Spend your money else where mate , I had the exact same with the Leeds Prestons store , the Manager said he was in charge of who got what , then in the next breath he said he got a client a Daytona in receipt for some Rugby tickets , the whole thing " STINKS " my advice don't buy Rolex any more as its a corrupt market , ADs are grabbing everything they can and JOE PUBLIC aint seeing any of the good stuff , I have this first hand as I have an insider that works for an AD in westyorkshire , the directors and managers grab all the good stuff for themselves what happens after that isn't hard too imagine , nice way too top your wages up .

There are a couple of Honest ADs out there being Goldsmiths and Frazer heart , me and my friends have bought hard to get steel sports from both these guys , they defiantly run a straight book , PRESTONS , LISTERHORSFALL , and Fattorinis in harrogate are ones to swerve because of reasons above , Prestons and Listerhorsfall totally corrupt !

[rudestew]

“You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”.

[codecow]

Wow you taught them a lesson!

[Swimmer0]

"dirt" your right on all points ..

...most AD's don't even have waiting lists because the rye too long ....develop the relationship , multiple purchases is the best way to do this ..

My AD's manager left it up to her and her peer as the 2 highest associates for the year on the sports that they received in DEC 2018 , the hulk, a rootbeer , a black sub date and a white faced steel Daytona ...

knowing I wanted the steel white Daytona I was "awarded " the watch ...this having been my 2nd purchase if the FY year , and a relationship with the AD developed when I bough my black Sub date in April of 2018 , then my dad passed away in sept of 2018 , you see this were the factors on why I received , this is what Rolex (the mother ship) encourages of its AD's.

LUCK was the final contributor !!

have faith it will work...why buy a watch unless its the one you really want....

[42itus]

Put yourself in the AD shoes, customer A puts his name on a list back in 2017. Customer A is planning to buy a Tudor today. Customer B calls a year later and says he wants the same watch. Customer B has purchased over $300K over the years.
If you were the owner of said AD what would you do?
There’s also Customer C who will bundle a bunch of lady DJ and Cellini if you include a BLRO and Daytona C.


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[R G]

Originally Posted by 42itus

Put yourself in the AD shoes, customer A puts his name on a list back in 2017. Customer A is planning to buy a Tudor today. Customer B calls a year later and says he wants the same watch. Customer B has purchased over $300K over the years.
If you were the owner of said AD what would you do?
There’s also Customer C who will bundle a bunch of lady DJ and Cellini if you include a BLRO and Daytona C.


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It’s called integrity.

And if you were a a decent businessman, you’d find a way to please all parties, thus maximising your own revenue.

[Tokyo Mike]

Take an asian friend with you, next time. You will get better service and results.

[Zakalwe]

My AD (only half-jokingly) said to me yesterday, having sorted me out a couple of watches in short order “you better not buy from anywhere else now”.

It cuts both ways: I implicitly agree to exclusively patronise one and only one AD and not flip my watches for profit; they implicitly agree to prioritise me over people who walk in off the street with no history looking for allocation watches. If they stop helping me out, I take my business elsewhere; if they find out I flogged a watch to make a quick buck, then they blackball me from themselves and every other AD in the group.

Does that suck for someone new to the game looking for certain watches? Absolutely. Is it fair? Probably not. It does though make perfect sense.

[jaySL350]

Originally Posted by Tokyo Mike

Take an asian friend with you, next time. You will get better service and results.

Why?,,,

[Uggi]

Originally Posted by Tokyo Mike

Take an asian friend with you, next time. You will get better service and results.

Eh? If I take my friend from India along with me I get a different level of service than if I'm alone?
Can you explain?

[Zakalwe]

Originally Posted by Uggi

Eh? If I take my friend from India along with me I get a different level of service than if I'm alone?
Can you explain?

I think he’s using the term “Asian” the way the Americans mean it i.e. someone of Far Eastern extraction.

Doesn’t make the comment any more understandable, mind.

[rolexdream]

UK AD’s are mostly corrupt from my recent experiences, many holding sports watches in safe and basically selling to friends of staff, my friends gf works at a goldsmith in oxford and he got a daytona and blnr in 3 months with no purchase history!

Also prestons and laings southampton were the same

[MariettaMike]

Unless you are extremely lucky, it pays to have a good relationship with a Rolex AD. I purchased many pieces of jewelry, including watches, from my Rolex AD, and after a year on a "waiting list," got the call while on the golf course. I cut my golf game short and headed straight for the AD before they offered it to someone else next on "the list." I paid list price, e.g., no discount.

[Nairn1980]

Originally Posted by zakalwe

i think he’s using the term “asian” the way the americans mean it i.e. Someone of far eastern extraction.

Doesn’t make the comment any more understandable, mind.

x2

[Tokyo Mike]

Originally Posted by Uggi

Eh? If I take my friend from India along with me I get a different level of service than if I'm alone?
Can you explain?

I have never heard of Indians being refered to as asians. lol...

Asians generally get taken more seriously at boutiques, because they are known as big spenders.

I have never had to wait for a watch, as I get my wife to buy for me.

[Nairn1980]

Originally Posted by Tokyo Mike

I have never heard of Indians being refered to as asians. lol...

Asians generally get taken more seriously at boutiques, because they are known as big spenders.

I have never had to wait for a watch, as I get my wife to buy for me.

In the UK Asians are seen as Indians and Pakistanis.
Chinese are known as Chinese and not termed as Asian (UK only)

[Uggi]

Originally Posted by Tokyo Mike

I have never heard of Indians being refered to as asians. lol.

Curious. What do you use as a generic term for people from those counties in Asia such as India, Bangladesh, Pakistan etc?

[mattskybeat]

Originally Posted by garyfromleeds

Spend your money else where mate , I had the exact same with the Leeds Prestons store , the Manager said he was in charge of who got what , then in the next breath he said he got a client a Daytona in receipt for some Rugby tickets , the whole thing " STINKS " my advice don't buy Rolex any more as its a corrupt market , ADs are grabbing everything they can and JOE PUBLIC aint seeing any of the good stuff , I have this first hand as I have an insider that works for an AD in westyorkshire , the directors and managers grab all the good stuff for themselves what happens after that isn't hard too imagine , nice way too top your wages up .

There are a couple of Honest ADs out there being Goldsmiths and Frazer heart , me and my friends have bought hard to get steel sports from both these guys , they defiantly run a straight book , PRESTONS , LISTERHORSFALL , and Fattorinis in harrogate are ones to swerve because of reasons above , Prestons and Listerhorsfall totally corrupt !

I had a great experience at Listerhorsefall, no history with them and got a SD 43 anniversary and a sub in less than a month. They were really nice with me and pretty transparent to be honest.

[shoppy]

I had a similar experience with Laings, I spent a lot with them over a number of years and they lost my name on the list. Another AD I use now, has turned around and said I need to spend about 250k to even be considered for a daytona now. They may get me one in the future, unfortunately for me I am shy about a 120k currently.

I have chosen to spend my money at a grey dealer and got a BNIB Daytona black dialled now rather than wait for years.

[Dudman]

Check this one out:
I am on the wait list for the BLRO and the SUB LV with my local AD. It’s a very good relationship as each of us have the passion. I check in regularly with out making my self overly assertive. Upon my most recent inquiry, i was told plainly that those two are so difficult to get and that the waitlist as so long that he can’t do anything about it. And that even when he does receive one he must offer it to the high spend customer list. Well, with this AD, my Rolex spent in just the last 13 months is $85K US. I pointed this out and stated that I have not and will not flip any pieces as my appreciation for the brand is too high.
The reply was that if I purchase other jewelry items in the store- generate a broad array of spend( undetermined amount) in other brands and items then that would help me reach Prefered status. I’m furious- 1) in my world $85k in 13 months is pretty darn high spend and 2) I refuse to be held hostage to purchase jewelry or brands I don’t really love just for the “ Privilege” of being able to give him $ for the watches I do want.

Does anyone know what would qualify as “high spend” customer”?

[OmegaJJH]

They are getting more expensive, not less...

The world’s gone mad!!


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[Timeslime]

You can try to buy them from the states and have them shipped.

[3sheets86]

Originally Posted by mattskybeat

I had a great experience at Listerhorsefall, no history with them and got a SD 43 anniversary and a sub in less than a month. They were really nice with me and pretty transparent to be honest.

I also had great service from Lister Horsfall. Which branch do you deal with?

[mattskybeat]

Originally Posted by 3sheets86

I also had great service from Lister Horsfall. Which branch do you deal with?

Halifax