Wrong date on my warranty card?

[faz]

OP
If the wrong date on the card bothers you, even though the warranty has expired anyway and the card is nothing but a possible future added value if/when you want to sell the watch, then just return the watch to the store you bought it from.

If however the deal you got on a perfectly fine watch is worth keeping the watch, then keep it. How much added value will the proper card have in 3-5 years when you want to sell the watch, perhaps $200-$300 more?? did you save more than that now on this watch compared to an equivalent one that comes with proper papers?

If the watch clears inspection and is a good deal (to you), I wouldn't worry about this.
If not, return the watch. Not Rolex not any other company in their right mind are going to re-issue an expired warranty card. No way. They sell their product and are only responsible for it at the point of sale, and for the duration of the warranty. Beyond that, why would any company waste their resources on things like expired warranty cards??

[NKflyer]

Rolex isn't going to give you a new card but if you got a good deal on the watch, I wouldn't let it bother me too much. As has already been suggested, a prior owner probably received the watch from a reseller with a blank card and just picked a random date to fill in, not knowing it was too early for this model.

If the watch ever needs warranty repair (good 'til 2021), they will already know exactly when it was first sold regardless of what is written the card.

Now all that said, you will have a little explaining to do when it comes time to sell the watch and will probably lose some of the pickier potential buyers.

[Pavlos]

Take it back to store for refund. Don't let this spoil the experience of owning this watch.

[rpl77]

Originally Posted by Pavlos

Take it back to store for refund. Don't let this spoil the experience of owning this watch.

+1.. seems to bother you enough to start a thread and ask for opinions

[Maxy]

I'm lost. You paid for 2010 watch but you instead got 2016 watch but 2010 warranty card? What's the concern? If the watch is genuine, throw away the warranty card and enjoy the watch and when you service it sometime in future, you'll get new warranty card.

[Fleetlord]

Stop the clock on this...

How much of a "deal" did OP get on this watch?

If it is under $5800.00 all in with this warranty issue...let it go because that pricing is sharp regardless of card or not.

If it is .01 over $5800.00 all in, return for full refund

[jurowj]

Originally Posted by rpl77

+1.. seems to bother you enough to start a thread and ask for opinions

It's not that it bothers me, I just want to know exactly when my watch is from. If the watch still has 4 years of warranty coverage to it, that increases the value FOR ME (I'm keeping this watch, I'm not a collector). I got a great deal and would happy to know the deal is even better than I thought given a longer warranty.

[904VT]

Originally Posted by jurowj

This oddly seems to make the most sense. Tournau likely put the wrong date on the card so I would think the warranty expired and I would seek to purchase their additional warranty (3 years).

Seems strange that they would go to those lengths, but its the only plausible explanation for why the date could be 6 years off...

This would be a pretty awful business practice. I sure hope it's just an honest mistake.

Only the Sub C Dates were out in 2010

[jurowj]

Originally Posted by Fleetlord

Stop the clock on this...

How much of a "deal" did OP get on this watch?

If it is under $5800.00 all in with this warranty issue...let it go because that pricing is sharp regardless of card or not.

If it is .01 over $5800.00 all in, return for full refund

I really don't think 1 penny should make a difference. I think I got a very good deal on the watch regardless of if the watch only has a 2 year tourneau warranty as opposed to at least 4 more years of a Rolex warranty. Many people buy pre owned rolexes with no warranty...

I love the watch and don't see any reason to return a watch simply because the warranty card is causing confusion. I think we all just want to know all the facts when we make expensive purchases.

[jurowj]

Originally Posted by Maxy

I'm lost. You paid for 2010 watch but you instead got 2016 watch but 2010 warranty card? What's the concern? If the watch is genuine, throw away the warranty card and enjoy the watch and when you service it sometime in future, you'll get new warranty card.

This is exactly why its not a bad problem to have! I just want to know for sure whether or not this is the case

[Pavlos]

Originally Posted by jurowj

I really don't think 1 penny should make a difference. I think I got a very good deal on the watch regardless of if the watch only has a 2 year tourneau warranty as opposed to at least 4 more years of a Rolex warranty. Many people buy pre owned rolexes with no warranty...

I love the watch and don't see any reason to return a watch simply because the warranty card is causing confusion. I think we all just want to know all the facts when we make expensive purchases.

If you like it keep it. You should go back to Tournau and ask for an explanation and they must give you options. Even if you keep it at least you will have peace in your mind. Just my 2c worth.

[mjclark32]

Ok, so the watch was sold from an AD in 2016 and they screwed up putting the date down.
I've read the majority of the other responses and I'll go with another idea.
Have the AD mail/give you an affidavit stating the sales date with serial number etc on it? this will give you peace of mind and Rolex if they ever ask

If Rolex knows when it's sold due to the swipe I wouldn't care about the card. In their system it'll still be under the 5 year warranty.

[jurowj]

I think tourneau has no idea, most of the people who work there, even in their Rolex department, are not very knowledgable about the brand.

Update: I called Rolex and they told me I had to call the Ad on the back of the warranty card, who would then in turn request a new warranty card from Rolex.

I called the AD on the back of the card and they told me they can only issue a new warranty card to the person who purchased the watch, the only problem is I have no idea who that is...

However, they did confirm that the watch was purchased in 2016

[mannyv11]

Originally Posted by jurowj

I think tourneau has no idea, most of the people who work there, even in their Rolex department, are not very knowledgable about the brand.

Update: I called Rolex and they told me I had to call the Ad on the back of the warranty card, who would then in turn request a new warranty card from Rolex.

I called the AD on the back of the card and they told me they can only issue a new warranty card to the person who purchased the watch, the only problem is I have no idea who that is...

However, they did confirm that the watch was purchased in 2016

I guess my first question is who sold you the watch?
I would then find out about the possibility of returning the watch?
It sounds like this issue is going to irk you a bit.

[jurowj]

Originally Posted by mannyv11

I guess my first question is who sold you the watch?
I would then find out about the possibility of returning the watch?
It sounds like this issue is going to irk you a bit.

I bought the watch CPO from Tourneau because I got a great deal and wanted the peace of mind knowing I was getting their warranty (2 years)

Most of their watches do not come with box and papers, but I was lucky enough to get one that came with box and papers, so that's the only reason I even got the warranty card and became aware of this discrepancy.

Basically, it comes down to whether I am getting tourneu's in house 2 year warranty or 4 years remaining from Rolex's warranty

[jurowj]

Originally Posted by mjclark32

Ok, so the watch was sold from an AD in 2016 and they screwed up putting the date down.
I've read the majority of the other responses and I'll go with another idea.
Have the AD mail/give you an affidavit stating the sales date with serial number etc on it? this will give you peace of mind and Rolex if they ever ask

If Rolex knows when it's sold due to the swipe I wouldn't care about the card. In their system it'll still be under the 5 year warranty.

This would serve as a fair compromise. The only problem is, the AD from where the watch was originally purchased said they could not give me any receipts or info on who bough it without losing their AD status because it would violate Rolex's rules to give purchase info to someone who was the original purchaser

[mjclark32]

Originally Posted by jurowj

This would serve as a fair compromise. The only problem is, the AD from where the watch was originally purchased said they could not give me any receipts or info on who bough it without losing their AD status because it would violate Rolex's rules to give purchase info to someone who was the original purchaser

You don't need any of that. Just a notarized letter saying the type of watch, serial number, and date of sale (when new).
Never seen this before so just throwing out ideas that I think may work

[watchucallit]

TOurneau is an authorized dealer but also large used market seller. I think perhaps used watch or they made a mistake but seems unlikely 2010 to 2016 mistake. I would go back to where you purchased receipt in hand.

[Gerardus]

Originally Posted by Old Expat Beast

Bad idea.

x2

[beshannon]

Originally Posted by Old Expat Beast

I would take it back to the store and get a refund. That card is either fake or (most likely) was wrongly dated. Cards with 114060 printed on them didn't exist in 2010.

I agree.

Make the store fix it or return the item.

Originally Posted by jurowj

called the AD and they looked the watch up by serial number and found that it was sold in 2016

If this is true then the store that sold it to you has made a mistake and needs to fix it.

[Pavlos]

Originally Posted by beshannon

I agree.

Make the store fix it or return the item.



If this is true then the store that sold it to you has made a mistake and needs to fix it.

To the OP seriously get a refund or this will haunt you. To have this headache is not acceptable. Be patient my friend, you will get a correct watch with a good deal very soon. This is an emotional purchase it should make you feel good not sad. It took me months before buying my OP39 rhodium dial from an AD, back and forth eight times to different AD's comparing the Explorer 1 to the OP 39. I loved both watches but different lighting gave the rhodium dial and blue markers a different look each time I looked at the OP39 I was sold! What I am trying to say it is better to deal with hard choices properly. When your done it is pure enjoyment, no looking back and asking yourself what if. You need to do what makes you happy.

[Blue_Lume]

????

I'm a lunatic. A savage. A scary guy who does the wrong thing all the time...

I'd grab a thin sharpie and turn that 0 into a 6 with the flick of the wrist.

But that's me. Living on the edge.

[brandrea]

Originally Posted by Blue_Lume

????

I'm a lunatic. A savage. A scary guy who does the wrong thing all the time...

I'd grab a thin sharpie and turn that 0 into a 6 with the flick of the wrist.

But that's me. Living on the edge.

The date on the card is less important than the date that the card has been activated.

OP, I would simply get a full refund and start over.

[patgilm]

Originally Posted by brandrea

The date on the card is less important than the date that the card has been activated.

OP, I would simply get a full refund and start over.

I don't know how Rolex warranties work but if the card was swiped in 2016 and what you say is true who cares what date is on the card? If you need service wouldn't they just look up the serial number and find out when it was purchased regardless of the card? If that is the case and you got a good deal I personally wouldn't care.

However, if you have to show the card for any warranty work and the 2010 date is an issue then maybe I would return it unless the deal was really that good.

[rossi46]

Return the watch. No matter what deal you got, I'd find it hard to believe you couldn't get a better deal on a pre-owned watch from DavidSW, justrolexes, etc.

Tourneau pricing is notoriously high for what you get.

[Pavlos]

[QUOTE=Blue_Lume;7621791]????

I'm a lunatic. A savage. A scary guy who does the wrong thing all the time...

I'd grab a thin sharpie and turn that 0 into a 6 with the flick of the wrist.

But that's me. Living on the edge.
[/QUOTE

Ignore mistake posting

[Old Expat Beast]

Originally Posted by Randy63

Why do you think that would be a bad idea? WD-40 would remove that date and leave no tell tale signs that it was ever there. The result would be an undated card as opposed to what he has now, a card that was obviously dated long after the initial sale.

Regards,

Randy

An undated card is as invalid as a wrongly dated card, so it solves nothing. Also we have seen here the results of someone trying to wipe off the date, and it just removed the strip revealing the word "invalid" (or similar) underneath. Finally, tampering with the warranty card is basically fraud. And we tend to discourage that here.

[xjeeunitx]

Originally Posted by Randy63

A little WD-40 on a tissue will wipe that date right off the card. That's what I would do. That impossible date of 2010 would irk me.

Randy

Worse advice ever. If he were to follow your advice, he will smear the lettering and ultimately, ruin the card.

[xjeeunitx]

There is one option. Call the AD on the card and ask them if they are willing to request a new warranty card from Rolex. They are not obligated to do this since you are not the original buyer but it's worth a try.

I am not sure how good of a deal you got. Unless you got the watch for $4500 out the door, I would go back and get a refund.

[mtgjr]

Originally Posted by Old Expat Beast

..... Finally, tampering with the warranty card is basically fraud. And we tend to discourage that here.

Exactly. Those who would suggest it, or say they would do it themselves, are revealing something of their character.