Beacon Hill Jewelers holding my watch hostage

[andromeda160]

Originally Posted by wantonebad

Glad Manny stepped in, if you need a second I'm all for helping so if you need me I'm here.

thanks,
Marc

TRF tag team him thank you very much. I shall let you know. This thread really encompass why I love the forum so much. While this experience has been stressful, it's nice knowing there's a whole group of supporters behind me.

And to everyone else whose offered advice or support I thank all of you. The response has far exceeded any expectations I had set for this thread. Every question I've had has been answered and it's looking like my 1500 might be home for Christmas. Which I didn't quite expect when I started this thread.

[BostonWatch]

First time I've seen this thread...but anyhow....
The watch was advertised as needing a service and a Mainspring.
The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

[mannyv11]

Originally Posted by BostonWatch

First time I've seen this thread...but anyhow....
The watch was advertised as needing a service and a Mainspring.
The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

I will be more than happy to come and pick it up and send it back to the seller. We have a great community on this forum and we tend to look out for one another. I looked up your company and you are roughly 1.5 miles away. I am more than willing to walk over pick the watch up and ship it back so you don't have to go the extra mile.

[andromeda160]

Originally Posted by BostonWatch

First time I've seen this thread...but anyhow....
The watch was advertised as needing a service and a Mainspring.
The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

If necessary, I'll send you pics of it being closed. Kind of hard when you've blocked communications from me.

[mannyv11]

Originally Posted by BostonWatch

First time I've seen this thread...but anyhow....
The watch was advertised as needing a service and a Mainspring.
The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

That is also not how AMEX or Visa works. As soon as you file the complaint they refund the money to your account as soon as you get off the phone with them. They do this while investigating, if they find you are fault they then charge the card back the amount you originally agreed to pay. So you saying you're out 950 is not accurate and if you're going to tell stories at least make them accurate and factual.

[mailman]

Originally Posted by andromeda160

If necessary, I'll send you pics of it being closed. Kind of hard when you've blocked communications from me.

Post them for all to see Greg. Block out account numbers if you can. We have every reason to believe you

[mannyv11]

Originally Posted by mailman

Post them for all to see Greg. Block out account numbers if you can. We have every reason to believe you

Especially based off of the reviews online by multiple forums and members about this guys business practices.

[77T]

Originally Posted by andromeda160

We discussed the watch through PM a bit prior to purchase. I told him I knew it needed a mainspring and possibly more. He recieved the watch and told me he needed $350 back or he couldn't accept the watch so he could buy a new balance assembly to fix it. At that point I felt I was just being stiff armed for more money and I had messages from him stating how he's never had a non running watch start working without replacing worn parts. So he knew what he was getting into. I had quite a bit of evidence to support my case and I showed a few people the original Ad as well as the message of his concerns to get their opinion on whether I misadvertised my item. The general consensus was there wasn't much i didn't aay. I'm not a watchmaker, nor will I pretend to be. I didn't know the balance assembly was destroyed and would've had it in the Ad if I knew.. No warranty or refunds were ever implied, an the only reason I'd take one is if I misadvertised.



I've been personally insulted, stolen from and made a fool out of throughout this sale. I've tried being a gentleman about this and kept most of it as private as possible. But finding out he blocked me yesterday was extremely disheartening. If no response by today, no other choice but to name and shame though. Personally not the way I prefer to conduct business, but it's quite apparent he doesn't care much about me. Fortunately his business line is still open for calls.

Originally Posted by BostonWatch

First time I've seen this thread...but anyhow....

The watch was advertised as needing a service and a Mainspring.

The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

So this transaction has a couple of lessons for all of our sellers and buyers to observe. First and foremost: Honest people can disagree about factors surrounding a deal - but civility and good communication are key.

Next, for sellers, only do PayPal with a well-known, trusted buyer here. AND if things sound/look bad from a buyer's first reaction - do the return, get your watch back and refund the purchase price quickly.

For buyers, be sure the 4 corners of the deal are well defined. If you expect the seller to issue a credit for a watch that doesn't seem to be "as described", know what the return process will be.

[springer]

Originally Posted by Etschell

Stop using paypal bank wire only.

There you go!!! Paypal is a recipe for problems - that is why many sellers will not use it anymore.

[andromeda160]

This is the PayPal info. It's been settled for almost 3 weeks now, I've been more than patient and don't believe he hasn't been refunded for a second. Still don't know what the reversal was before they gave him his money back. Notice the boldest sentence." This transaction can't be refunded"

And I never said it was limited to a broken hairspring which I mistakenly called the mainspring. And servicing that is just what I knew about.

[Knappo 1307]

Thanks for the info, Greg. There are a lot of TRF'ers out there, and word spreads fast. If and when the watch is returned, the way Beacon Hill Jewelers (bostonwatch) handled it was and is piss poor!

[mannyv11]

Originally Posted by BostonWatch

First time I've seen this thread...but anyhow....
The watch was advertised as needing a service and a Mainspring.
The watch I received had a bad detent, a missing case screw, and a completely destroyed balance~Think hairspring looks like steel wool and a broken balance staff. Not quite what the description said. After a few weeks of emailing the seller and never receiving a reply...not one single reply I opened a dispute with AMEX. They still as of today 12/11/15 have NOT issued me a refund. And PayPal still shows the dispute as being OPEN. As of today I'm still out $950. As I told the seller once they refund me I'm happy to send it back...he just has to pay for shipping. He should send FedEx to come pick it up, but I'll go the extra mile and send it he just needs to cover the shipping.

if you could please reply today I would love to help get this resolved today and just come back up the watch so both parties could be made whole. Please PM or just respond with what time you would like me there.

the faster this gets resolved the better it is for everyone involved

[BostonWatch]

During a chargeback Amex temporarily removes the charge from the bill. It's not a refund. That said the charge has been re applied by Amex as confirmed by a phone call to them a few minutes ago pending more information from me on the dispute. If the OP wants to reach out to Amex and PayPal and ask that the chargeback be resolved and the item be returned I'm happy to send it back. But forgive me for not trusting someone who didn't respond to nearly a dozen PM's before the chargeback was opened. This was done as a last resort not as a first option.
That said it sounds like it's time for the OP to call Amex and tell them he wants the amount refunded and the watch returned so this doesn't drag out for months. Afterall I've no use for a watch with this many problems and wouldn't want it at any price.

[BostonWatch]

Communications were never blocked. I just didn't realize I was limited to having 10 PM's and the inbox was full.

[andromeda160]

Originally Posted by BostonWatch

During a chargeback Amex temporarily removes the charge from the bill. It's not a refund. That said the charge has been re applied by Amex as confirmed by a phone call to them a few minutes ago pending more information from me on the dispute. If the OP wants to reach out to Amex and PayPal and ask that the chargeback be resolved and the item be returned I'm happy to send it back. But forgive me for not trusting someone who didn't respond to nearly a dozen PM's before the chargeback was opened. This was done as a last resort not as a first option.
That said it sounds like it's time for the OP to call Amex and tell them he wants the amount refunded and the watch returned so this doesn't drag out for months. Afterall I've no use for a watch with this many problems and wouldn't want it at any price.

nearly a dozen PMs? Try 2, and I have proof of that as well. They were sent over a period of 4 days while I was discussing my next move with people who have online selling experience. I don't have any business with Amex, strictly PayPal. And according to them with evidence provided you have your money back. Sorry I don't trust a phone call you had with Amex a few minutes ago. But I'd love for them to reverse my chargeback since I never misadvertised the watch to begin with.

[Old Geezer]

Note to self, don't do business with Beacon Hill Jewelers.

[asleep]

Originally Posted by Old Geezer

Note to self, don't do business with Beacon Hill Jewelers.

Well, it appears Beacon Hill Jewelers's reputation precedes it... right here on TRF:

BHJ2013 / BeaconHillJewelers - BUYER BEWARE

Looks like 3 people had bad dealings with them and posted in the above.


And on other watch forums, as well: Gross misrepresentation by Beacon Hill Jewelers

[mannyv11]

Originally Posted by asleep

Well, it appears Beacon Hill Jewelers's reputation precedes it... right here on TRF:

BHJ2013 / BeaconHillJewelers - BUYER BEWARE

Looks like 3 people had bad dealings with them and posted in the above.

there are other posts regarding beacon hill jewelers on other watch forums as well.

[andromeda160]

Originally Posted by asleep

Well, it appears Beacon Hill Jewelers's reputation precedes it... right here on TRF:

BHJ2013 / BeaconHillJewelers - BUYER BEWARE

Looks like 3 people had bad dealings with them and posted in the above.

Yeah, unfortunately I didn't notice until after the sale.

[wantonebad]

Originally Posted by Old Geezer

Note to self, don't do business with Beacon Hill Jewelers.

X2

Their business practices are fairly well documented on YELP and the BBB they are also in our Watchout Section

http://www.rolexforums.com/showthread.php?t=231424

Doesn't really help someone who's selling but good to keep in mind.

[Lordofrolex]

Originally Posted by asleep

Well, it appears Beacon Hill Jewelers's reputation precedes it... right here on TRF:

BHJ2013 / BeaconHillJewelers - BUYER BEWARE

Looks like 3 people had bad dealings with them and posted in the above.


And on other watch forums, as well: Gross misrepresentation by Beacon Hill Jeweler

Why don't people understand that if you are trustworthy and a great vendor on here its will make you more money in the long run than making money real quick and ruining your reputation.

For example a couple of trusted sellers on here make 3-10 transactions every week because they are praised on here and everyone whose looking for a watch goes to them first as everyone is recommending them.

Bostonwatch probably wont be selling on here for very long as the reputation is now tarnished due to such a small amount when he could have had a huge future to potentially become a trusted seller on here. Bad business practice only gets you small gains for a short time.

[Knappo 1307]

Originally Posted by asleep

Well, it appears Beacon Hill Jewelers's reputation precedes it... right here on TRF:

BHJ2013 / BeaconHillJewelers - BUYER BEWARE

Looks like 3 people had bad dealings with them and posted in the above.


And on other watch forums, as well: Gross misrepresentation by Beacon Hill Jewelers

This is like peeling back layers of a onion.....
Thanks for the additional info.

[Lordofrolex]

shame... shame... shame... shame....



(game of thrones reference)

[mannyv11]

So after talking with Jake from beacon hill jewelers I would like to now post my recent dealings with him.

As seen in earlier posts on this topic I tried to talk to Jake about letting me pick the watch up and ship it back to Greg. Beacon Hill jewelers insisted that amex still has not refunded him the money (even though we all know how charge backs work). I even tried to tell Jake that I would sign in writing a document stating I would be on the line for the 950 dollars if his CC company did not give him a refund after we sent the watch back. Needless to say Jake from Beacon Hill was not very kind in regards to the situation and basically made some threats about slander etc etc and how I should mind my business.

I am just portraying my side of the story and hopefully this situation can be resolved by the parties involved. I am still more than willing to step up and handle the shipping of the watch back while being in the line for the 950 if the CC company does not refund him the money. The ball is in beacon hill jewelers court but based upon the previous posts about his company I don't see this as being resolved very easily.

[77T]

The road to he££ is paved with good intentions methinks.


Sent from my iPhone using Tapatalk

[BostonWatch]

Like I said..>The chargeback was never finalized.
And now AMEX wants additional information for the chargeback.
As of Right Now the SELLER Has the funds according to Amex. I have the watch.
It doesn't make any sense for me to send back a watch or worse give it to some stranger literally off the street, when I haven't been refunded.
Bought thousands of watches....Never had an issue with a purchase before this one.

See photo below of the documentation Faxed from AMEX stating that they have credited the amount back to the buyer. Oh, and the charge DOES show up on my account too....In no way have I been refunded. Just unjustly villainized by a less than stellar seller.

[wantonebad]

Originally Posted by mannyv11

So after talking with Jake from beacon hill jewelers I would like to now post my recent dealings with him.

As seen in earlier posts on this topic I tried to talk to Jake about letting me pick the watch up and ship it back to Greg. Beacon Hill jewelers insisted that amex still has not refunded him the money (even though we all know how charge backs work). I even tried to tell Jake that I would sign in writing a document stating I would be on the line for the 950 dollars if his CC company did not give him a refund after we sent the watch back. Needless to say Jake from Beacon Hill was not very kind in regards to the situation and basically made some threats about slander etc etc and how I should mind my business.

I am just portraying my side of the story and hopefully this situation can be resolved by the parties involved. I am still more than willing to step up and handle the shipping of the watch back while being in the line for the 950 if the CC company does not refund him the money. The ball is in beacon hill jewelers court but based upon the previous posts about his company I don't see this as being resolved very easily.

Good for you Manny, but it's very clear what BHJ is all about, and how they do business. They have a trail of broken deals, strong-arming customers and poor communications when it suits their needs. Just stand by in case the financial piece gets resolved, they absolutely have zero interest resolving this unless THEY dictate the terms and the outcome, unfortunately none of us can compel them to see the light because they have blinders on. But again good for you for trying!!

Originally Posted by BostonWatch

In no way have I been refunded. Just unjustly villainized by a less than stellar seller.

No evidence at all that that you've been unjustly villainized or that the seller is less than stellar. As a merchant, whether you are buying or selling you have a higher burden of customer service and you have absolutely failed IMHO. That and the previous incidents that have been associated with your shop show a pattern that is very disturbing and worthy of discussing your business practices on this thread.

[Kneecough]

Awesome gesture Manny, and it seems you have made more than a decent effort to try and help resolve this situation.

Greg, I hope this is resolved for you in the near future, the whole situation sucks.

[andromeda160]

Well, this is my paypal balance after they charged me $950 and a $20 fee associated with losing to the CC company. But according to your paper the CC company sided with me, but judging by the last sentence I can only assume you reopened the case with your CC.

[77T]

A tangled web I see.
Jake using Jenny's AMEX?
AMEX does one thing then another.
PP debits upon AMEX 1st chargeback.
So many charges, counter-charges, claims and rebuttals make resolution fuzzy.

Glad to see many helping or trying to help - we have a good community.