Possible theft from FedEx and need help...!

[996marty]

Fantastic news that it’s turned up a great result in the end

[mattedialdoc]

I have used my FedEx ParcelPro account for years without issues. I recently did some business in the EU and utilized DHL, which was vastly superior...literally took 2 days back and forth, whereas FedEx would be more like 5 days.


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[CFR]

Thrilled that this ended well! Now you can look back on 2020 and know that something good happened this year!

[mrs_LA]

Glad the package was found. There have been many instances of this happening to my packages but I would be on alert if it hasn’t shown up the day it should have. Contact your insurance ASAP, they usually have a quick access to FedEx trace department that can see all the internal scans we don’t see.

Since this happened and it’s been traced to the FedEx office which you dropped the package at, I believe you should look for a different Print and Ship. The employees and the manager now know the contents of what you ship because of the investigation, which is very very risky for future shipments.

[Bladeshot]

Thank goodness! I’m delighted to hear.

UPS and Fedex both lost high value packages of mine, this year. It’s been a mess this year, with shipping. A complete, hot mess!

My packages all turned up, after lengthy delays, missing planes, being rescanned dozens of times at shipping hubs. Scanned on trucks but not delivered the day they were put on trucks. Those were packages that I shipped with ParcelPro. And I’ve had inbound packages get delayed or lost this year, too. But again, all were found.

In the end, all turned out well for me.

I’m so glad for the family and for you.

Merry Christmas.

PS, I was not successful buying the Daytona we discussed last Sunday evening. Thank you so much for calling me, when you returned from Texas. I will look forward to working with you, when I find one. My hunt continues. That’s the fun part, for me.

[1watch]

What I would like to understand is why was a new label applied? Wondering what lessons we can take away to ensure confidence in shipping expensive watches with FedEx and this won't happen elsewhere?

I've always taken a pic with my phone, of the sealed box with label applied and ensure I see them scan it in with a tracking number on receipt and in hand before I leave. Makes me wonder if we should also tell them it's unauthorized by sender, for FedEx to replace the label once scanned with a new label and we have pic of label proof on a sealed package.

[phillip ridley]

Originally Posted by baumare

Happy that as been found!
The question is, was a "wrong" address or a "false" address (meaning on purpose...)

I always had bad experience with Fedex, to sloppy. Just last week I found a package in the middle of an intersection on a country road upstate, it was a Fedex LLBean parcel that fell from the truck wile turning. I pick it up and give to the first Fedex guy I meet, about 50 mile away...

Originally Posted by 214270Explorer

Q: So does it come back to you, or will it be forwarded on to the owner, or held by authorities for any reason?

The investigation is till ongoing. After doing some research on that particular FedEx store, there are many, many upset and angry customers by the way they were treated. Frankly, all signs show there was nothing wrong with my label and another was added for some reason. Not only that, the manager lied to me and never mentioned he added a new label = No good!

At this point, the family and I both agreed the box should come back to me for a "look over". The security agent told me the box had been beat to hell, but watch was okay. Then he will drive in this Monday to collect his family heirloom. But, this situation is extremely disturbing!

[phillip ridley]

Originally Posted by zapokee

Let us know when you have it in your hands. Then we can all breathe again...

How are you going to deliver it next time? Fedex again, or a different approach?

Good question - I have never personally had an issue with FedEx in the past...what I can say, is that I will never use that store again. The FedEx security agent told me to directly hand it over to a FedEx shipping facility where there is no need to hand it off to a driver.

What also impressed me about John (FedEx security) is that he is a watch collector and passed along his personal number. Told me to contact him if I have multiple packages, heirlooms and/or highly expensive shipments, that he would personally follow each scan and make sure they arrive to the owner.

[Burr]

Wow glad you found the watch and thanks for sharing. This thread definitely making me second guess fedex for my shipments moving forward..


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[Old Expat Beast]

Originally Posted by mattedialdoc

I have used my FedEx ParcelPro account for years without issues. I recently did some business in the EU and utilized DHL, which was vastly superior...literally took 2 days back and forth, whereas FedEx would be more like 5 days.


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I ship from Hong Kong to USA with DHL a few times a month and packages rarely take more than 48 hours, even to smaller towns and suburbs. The few times I have used Fedex (on recipients' accounts) it has taken several days. The tracking site of DHL is also far better, with more updates and more email/SMS alert options. Never lost a package either.

[phillip ridley]

Originally Posted by roh123

I am sure it will turn up. Sometimes there’s a hick-up but in the end I think this will get resolved. Throughout my years in this hobby I know of one package the got lost through Fedex. One of literally thousands.

Give it a few days and hopefully there’s good news. This time of year is hectic in the logistics business and I am sure covid isn’t helping. Be patient even if it sucks.

Good luck!

Thanks, roh123.

[phillip ridley]

Originally Posted by Bladeshot

Thank goodness! I’m delighted to hear.

UPS and Fedex both lost high value packages of mine, this year. It’s been a mess this year, with shipping. A complete, hot mess!

My packages all turned up, after lengthy delays, missing planes, being rescanned dozens of times at shipping hubs. Scanned on trucks but not delivered the day they were put on trucks. Those were packages that I shipped with ParcelPro. And I’ve had inbound packages get delayed or lost this year, too. But again, all were found.

In the end, all turned out well for me.

I’m so glad for the family and for you.

Merry Christmas.

PS, I was not successful buying the Daytona we discussed last Sunday evening. Thank you so much for calling me, when you returned from Texas. I will look forward to working with you, when I find one. My hunt continues. That’s the fun part, for me.

Am glad your packages were located, but yes, 2020 is by far the worst year for many reasons and shipping is definitely one.


Enjoy your hunt and we will be in touch.

[airansun]

Post pictures of the box when it arrives.

My worst, international mail from Europe. My USPS postman was visibly embarrassed by its condition when he got my signature. It had disappeared for a month in transit.

Inside, the box was wet. Turned out, the watch was fine, which was very hard for me to believe.

[Burr]

Originally Posted by airansun

Post pictures of the box when it arrives.

My worst, international mail from Europe. My USPS postman was visibly embarrassed by its condition when he got my signature. It had disappeared for a month in transit.

Inside, the box was wet. Turned out, the watch was fine, which was very hard for me to believe.

Holy sh*t


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[phillip ridley]

Originally Posted by Burr

Wow glad you found the watch and thanks for sharing. This thread definitely making me second guess fedex for my shipments moving forward..


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I do understand, but then who...? USPS has many stories and the same with UPS. I feel all we can do as owners and watchmakers is to insure and avoid holidays. We can all agree 2020 is an unique year in which the option of shipping has increased by the millions.

[phillip ridley]

Originally Posted by airansun

Post pictures of the box when it arrives.

My worst, international mail from Europe. My USPS postman was visibly embarrassed by its condition when he got my signature. It had disappeared for a month in transit.

Inside, the box was wet. Turned out, the watch was fine, which was very hard for me to believe.

That is just horrible!

[phillip ridley]

Originally Posted by mrs_LA

Glad the package was found. There have been many instances of this happening to my packages but I would be on alert if it hasn’t shown up the day it should have. Contact your insurance ASAP, they usually have a quick access to FedEx trace department that can see all the internal scans we don’t see.

Since this happened and it’s been traced to the FedEx office which you dropped the package at, I believe you should look for a different Print and Ship. The employees and the manager now know the contents of what you ship because of the investigation, which is very very risky for future shipments.

Completely agree and am now changing where I go.

[phillip ridley]

Originally Posted by airansun

Post pictures of the box when it arrives.

My worst, international mail from Europe. My USPS postman was visibly embarrassed by its condition when he got my signature. It had disappeared for a month in transit.

Inside, the box was wet. Turned out, the watch was fine, which was very hard for me to believe.

I know after finding my package (thanks to the winter storm) FedEx opened my package to confirm watch is safe. Hopefully they did not use the same beat up box, but will let you know.

[Filipão]

DHL is unbeatable.

[214270Explorer]

So Phillip - any thoughts on going USPS Registered?

I had an old Hamilton 992B Railway Special watch restored two years back, and the watchmaker (CW21 Bernie Tope in FL) insisted on USPS Registered both ways.

That's been my only experience with non-FedEx.

USPS Registered = S-L-O-W for certain.

[phillip ridley]

Originally Posted by 214270Explorer

So Phillip - any thoughts on going USPS Registered?

I had an old Hamilton 992B Railway Special watch restored two years back, and the watchmaker (CW21 Bernie Tope in FL) insisted on USPS Registered both ways.

That's been my only experience with non-FedEx.

USPS Registered = S-L-O-W for certain.

I have only had clients use USPS, but I have never used them personally; only my father (back in the good ole' days).


I believe I will continue using FedEx, but using the FedEx shipping center, not the FedEx office as I was recommended by security.

What I can say, regardless of which company I/we use, at some point, someone will have an issue and we need to do our best to cover ourselves.

[phillip ridley]

As a small collective group of owners, collectors, watchmakers and people of interest, I would like to thank everyone for the support and bless them with a Merry Christmas and a Happy New Year's!

[77T]

Originally Posted by Filipão

DHL is unbeatable.

Perhaps outside the US/North America DHL is good. I don’t know.

They are terrible in my personal experience inside US. Had another poor experience with a lost package since Dec. 5th and nothing but finger pointing.


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[EndlessEight]

After working with FedEx closely for 13 years, I’ve learned to never ship anything you wouldn’t be okay losing.

[Filipão]

Originally Posted by 77T

Perhaps outside the US/North America DHL is good. I don’t know.

They are terrible in my personal experience inside US. Had another poor experience with a lost package since Dec. 5th and nothing but finger pointing.


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So sorry to hear that. Bummer. In Europe they are just the best and absolutely reliable.

[77T]

Originally Posted by phillip ridley

As a small collective group of owners, collectors, watchmakers and people of interest, I would like to thank everyone for the support and bless them with a Merry Christmas and a Happy New Year's!

Yes Phillip, we were relieved to hear your successful outcome.

Happy holidays to all.


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[Filipão]

To Phillip, wish you and your loved ones a merry Christmas! Glad it all worked out ok for you.

[Das]

Glad it was found. This looks more like a mistake than a theft though.

[phillip ridley]

Originally Posted by Das

Glad it was found. This looks more like a mistake than a theft though.

Time will tell. I am only going off what other security agents are telling me.

[phillip ridley]

Hey, hey! The package arrived safely. They had opened the package to confirm the watch was there, then installed in a new box.