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DadsSub · 5 February 2010, 10:57 AM

Anybody had a watch serviced in Philly? Is there any difference? I spoke to Rolex in NYC today and they informed me that they had service centers in Dallas, Philly and NYC and that my watch was actually in Philly...

I had it packaged and sent from the local Ben Bridge to Rolex NYC. And now I learn it is in Philly. Rolex said that this happens when you send your watch through a dealer... when you send it yourself it goes to nyc. When you send it through a dealer it goes to Dallas or Philly. What's up with this?

David Woo · 5 February 2010, 11:14 AM

It's in Lititz, where the Technicum is also located (the rolex-sponsored watch school). Since other RSC's like Beverly Hills were closed, the demand must have forced Rolex to open another RSC: makes sense to do it near their school. Maybe that's where the new graduates intern?
DW

DadsSub · 5 February 2010, 11:52 AM

Nooooo

This is the worst possible response I could have gotten...

I almost want to demand that they send it to NY to re-service now. This is where I was promised it would go.

Dr. Robert · 5 February 2010, 11:59 AM

closer to Seattle is the independent, but licensed RSC in San Francisco, on Post St. above Shreve's.....they do great work...I have my Rolexes serviced there.

HL65 · 5 February 2010, 12:01 PM

It won't matter--it is good for the interns to learn on nice watches--it gives them practice and they can learn from their mistakes--look at it as an almost charitable act on your part.

brandxbrand · 5 February 2010, 12:04 PM

Did they give you an address for the Phila RSC? Never knew of one here. Interested to see if they do walk ins/drop offs.

JJ Irani · 5 February 2010, 12:07 PM

Confusing thread title?

How does the month of July feature in all this???

Juggernaut · 5 February 2010, 12:10 PM

Quote:

Originally Posted by SteelerFan1965

It won't matter--it is good for the interns to learn on nice watches--it gives them practice and they can learn from their mistakes--look at it as an almost charitable act on your part.

Not cool!

brandxbrand · 5 February 2010, 12:11 PM

Quote:

Originally Posted by JJ Irani

Confusing thread title?

How does the month of July feature in all this???

incorrect predictive text input?

DadsSub · 5 February 2010, 12:15 PM

... yeah it was supposed to say 'JUST learned...'

Can anybody else verify this about the school in Pennsylvania? Really, really a bummer. It's my Dad's vintage sub that has never been for service. The whole thing is just making me nervous.

I've never been the kind of consumer to make a stink, but I really had no idea that if I sent it to Rolex NYC it could end up in Philly or Dallas...

Oddly enough though, if I phone Rolex NYC WITH a Rolex area code they have all the info handy about my watch. So confused...

HL65 · 5 February 2010, 12:15 PM

It wasn't meant to be cool--just supposed to be funny.

Tools · 5 February 2010, 12:16 PM

Interns or graduates do NOT work on a customers watch at the Lititz service center...

The Technicum is there, and they do train future watchmakers for Rolex and other brands too.. Rolex Corporate funds and sponsors the school and instructors..

But the Service Center is only co-located and they are journeyman watchmakerws there as well as top of the line tooling..

I think that it might be a better place since they are actually Watchmakers ttaking care of your watch... At the RSC your watch is handled most of the way by technicians and only sees a watchmaker as the last step...

JMIND · 5 February 2010, 12:42 PM

I talked with an AD a couple of weeks ago in New Mexico and they told me they send to Philly instead of Dallas. They like the service they recieve.

Paulie · 5 February 2010, 12:43 PM

I agree, it's probably a better place. My 2003 model GMTII took TWO trips to RSC in NYC to get right, so don't think NYC is the end all/be all.

The latest service done on the same watch was with the watchmaker at a local AD; was done faster, and I could see his workspace through the glass wall, and got to look at a 1930's ladies cocktail Rolex movement he was working on. A much better experience for sure! :)

David Woo · 5 February 2010, 12:54 PM

Quote:

Originally Posted by DadsSub

The whole thing is just making me nervous.
So confused...

I don't think you have anything to worry about: RSC service is typically top notch, wherever it is rendered. Since they reorganized their service centers, I assume they send work to whichever RSC is light on work. They all have the same high standards.
DW

erock · 5 February 2010, 12:57 PM

Quote:

Originally Posted by brandxbrand

Did they give you an address for the Phila RSC? Never knew of one here. Interested to see if they do walk ins/drop offs.

Im 99% positive they are not open for business to the public and that the only way to get your watch in there is to send it through an AD.

DadsSub · 5 February 2010, 01:01 PM

I love you all thank you!! This is what I was hoping to hear... I wasn't this nervous about having my old targa in for service!

Thanks a lot guys

Earl Camembert · 5 February 2010, 01:02 PM

What is happening has happened before. Rolex hoards their parts and only sell to a very few independent watchmakers so most cannot get genuine Rolex parts. Most Rolex owners want Rolex parts so Rolex gets more work than they can handle.

I'm sure that doesn't compromise a quality job.

Zirotti · 5 February 2010, 01:06 PM

"Oh no! My Rolex is being serviced by skilled trained watchmakers in Philadelphia instead of New York!"

DadsSub · 5 February 2010, 01:23 PM

... Well what I heard was "interns and students". And yeah, it's my old man's first watch. It made me nervous :)

Atl · 5 February 2010, 01:37 PM

Quote:

Originally Posted by SteelerFan1965

It won't matter--it is good for the interns to learn on nice watches--it gives them practice and they can learn from their mistakes--look at it as an almost charitable act on your part.

You support some kid to learn on repairing a Rolex at $600.00??? Are you mad? I would feel misled as the poster of this thread seems to feel. I would be. As a side note, I do not think NY is the place to send watches for service. I would use Dallas only. But just my opinion.

Atl · 5 February 2010, 01:39 PM

Quote:

Originally Posted by DadsSub

... yeah it was supposed to say 'JUST learned...'

Can anybody else verify this about the school in Pennsylvania? Really, really a bummer. It's my Dad's vintage sub that has never been for service. The whole thing is just making me nervous.

I've never been the kind of consumer to make a stink, but I really had no idea that if I sent it to Rolex NYC it could end up in Philly or Dallas...

Oddly enough though, if I phone Rolex NYC WITH a Rolex area code they have all the info handy about my watch. So confused...

It really exists, which is why I ONLY send mine to Dallas. Period.

CaveDiver · 5 February 2010, 01:42 PM

...well the way Dallas RSC handled my father's sub was not what I call stellar and I was not even there for a service. How old is your dad's watch? They may end up just sending it back to you saying it is to old anyway.

Earl Camembert · 5 February 2010, 02:01 PM

Quote:

Originally Posted by CaveDiver

...well the way Dallas RSC handled my father's sub was not what I call stellar and I was not even there for a service. How old is your dad's watch? They may end up just sending it back to you saying it is to old anyway.

I have heard 30 years is the cut off so 1980 and newer or Rolex will tell you to buy a new watch. If it doesn't need parts or if parts are available there are thousands of watchmakers that can do as good or better than Rolex. If one can live with aftermarket parts the watch can be kept running indefinitely; Rolex doesn't want that.

DadsSub · 5 February 2010, 02:07 PM

... actually my quote is around $1300 including service, hands, dial and lens. It is a 1984, so not super old. Nice to know about Dallas now (albeit a bit too late).

5 February 2010, 10:57 AM	#1
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	July learned my SS Sub is being serviced at Rolex in Philly instead of NYC... Anybody had a watch serviced in Philly? Is there any difference? I spoke to Rolex in NYC today and they informed me that they had service centers in Dallas, Philly and NYC and that my watch was actually in Philly... I had it packaged and sent from the local Ben Bridge to Rolex NYC. And now I learn it is in Philly. Rolex said that this happens when you send your watch through a dealer... when you send it yourself it goes to nyc. When you send it through a dealer it goes to Dallas or Philly. What's up with this?

5 February 2010, 12:01 PM	#5
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,986	It won't matter--it is good for the interns to learn on nice watches--it gives them practice and they can learn from their mistakes--look at it as an almost charitable act on your part. __________________ *SPEM SUCCESSUS ALIT*

5 February 2010, 12:07 PM	#7
JJ Irani Fondly Remembered Join Date: May 2005 Real Name: JJ Location: Auckland, NZ Watch: ALL SOLD!! Posts: 74,319	Confusing thread title? How does the month of July feature in all this??? __________________ Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!!

5 February 2010, 12:15 PM	#11
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 63,986	It wasn't meant to be cool--just supposed to be funny. __________________ *SPEM SUCCESSUS ALIT*

5 February 2010, 12:16 PM	#12
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,490	Interns or graduates do NOT work on a customers watch at the Lititz service center... The Technicum is there, and they do train future watchmakers for Rolex and other brands too.. Rolex Corporate funds and sponsors the school and instructors.. But the Service Center is only co-located and they are journeyman watchmakerws there as well as top of the line tooling.. I think that it might be a better place since they are actually Watchmakers ttaking care of your watch... At the RSC your watch is handled most of the way by technicians and only sees a watchmaker as the last step... __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

5 February 2010, 11:14 AM	#2
David Woo Member Join Date: Feb 2007 Location: southern Calif Posts: 632	It's in Lititz, where the Technicum is also located (the rolex-sponsored watch school). Since other RSC's like Beverly Hills were closed, the demand must have forced Rolex to open another RSC: makes sense to do it near their school. Maybe that's where the new graduates intern? DW

5 February 2010, 11:52 AM	#3
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	Nooooo This is the worst possible response I could have gotten... I almost want to demand that they send it to NY to re-service now. This is where I was promised it would go.

5 February 2010, 11:59 AM	#4
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 63,962	closer to Seattle is the independent, but licensed RSC in San Francisco, on Post St. above Shreve's.....they do great work...I have my Rolexes serviced there.

5 February 2010, 12:04 PM	#6
brandxbrand "TRF" Member Join Date: Dec 2009 Real Name: Chris Location: Concord, Ma Watch: your back Posts: 422	Did they give you an address for the Phila RSC? Never knew of one here. Interested to see if they do walk ins/drop offs.

5 February 2010, 12:42 PM	#13
JMIND "TRF" Member Join Date: Jan 2010 Real Name: Jerry Location: New Mexico Watch: 16610 M Series Posts: 1,084	I talked with an AD a couple of weeks ago in New Mexico and they told me they send to Philly instead of Dallas. They like the service they recieve.

5 February 2010, 12:43 PM	#14
Paulie "TRF" Member Join Date: Jul 2007 Location: Chicagoland Watch: GMTII and OP! Posts: 1,272	I agree, it's probably a better place. My 2003 model GMTII took TWO trips to RSC in NYC to get right, so don't think NYC is the end all/be all. The latest service done on the same watch was with the watchmaker at a local AD; was done faster, and I could see his workspace through the glass wall, and got to look at a 1930's ladies cocktail Rolex movement he was working on. A much better experience for sure! :) __________________

5 February 2010, 01:01 PM	#17
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	I love you all thank you!! This is what I was hoping to hear... I wasn't this nervous about having my old targa in for service! Thanks a lot guys

5 February 2010, 01:02 PM	#18
Earl Camembert Banned Join Date: Jan 2008 Location: New Jersey Posts: 1,858	What is happening has happened before. Rolex hoards their parts and only sell to a very few independent watchmakers so most cannot get genuine Rolex parts. Most Rolex owners want Rolex parts so Rolex gets more work than they can handle. I'm sure that doesn't compromise a quality job.

5 February 2010, 01:06 PM	#19
Zirotti "TRF" Member Join Date: Oct 2009 Real Name: Jason Location: Tejas Watch: Invicta Posts: 1,066	"Oh no! My Rolex is being serviced by skilled trained watchmakers in Philadelphia instead of New York!"

5 February 2010, 01:23 PM	#20
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	... Well what I heard was "interns and students". And yeah, it's my old man's first watch. It made me nervous :)

5 February 2010, 01:42 PM	#23
CaveDiver "TRF" Member Join Date: Dec 2009 Location: Dallas Posts: 1,075	...well the way Dallas RSC handled my father's sub was not what I call stellar and I was not even there for a service. How old is your dad's watch? They may end up just sending it back to you saying it is to old anyway.

5 February 2010, 02:07 PM	#25
DadsSub "TRF" Member Join Date: Jan 2010 Location: Seattle Posts: 157	... actually my quote is around $1300 including service, hands, dial and lens. It is a 1984, so not super old. Nice to know about Dallas now (albeit a bit too late).

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