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Director EDTF · 5 April 2013, 11:03 AM

Well my DSSD has been running plus 7.5 seconds fast since I purchased it last year and i decided to get it taken care of. I had a few meetings scheduled in NYC yesterday and took advantage of a little time I had in between meetings to drop it off at the RSC. I had a dinner meeting at 5:30. I got there a little after 4, filled out my form and waited a few minutes. I had a few chocolates and looked at the lovely watches on display. They called my name and asked me for the warranty card which was in order and to my surprise they did not ask for proof of purchase as I have seen on other posts.
They took the watch to the back came back about 40 minutes later and told me it was running about 5 seconds fast but the spring seemed really tight so they were going to service it. I figured I was going to have to leave it so I brought my Omega Seamaster that my Dad gave me about 35 years ago. I miss my DSSD but I am glad to give the Seamaster some wrist time.
Has the NYC RSC policy changed?

Bangel · 5 April 2013, 11:40 AM

I have no idea if NYC RSC policies have changed, but here in Australia my warranty card has always been sufficient. I've never been asked (albeit in my very limited experience with the Sydney RSC) for proof of purchase.

I hope you won't be without your DSSD for too long, though it sounds like you have a very worthy substitute to tide you over.

kilyung · 5 April 2013, 12:23 PM

I've never had to show proof of purchase at Dallas or NYC RSCs.

Hairdude1 · 5 April 2013, 12:36 PM

When I have sent my GMT in @ RSCNY I only need my warranty card

xxthe_remedyxx · 5 April 2013, 12:44 PM

Sorry to hear that friend, it'll come back even more awesome!

I didn't have to show proof of purchase the last time I was there, just my warranty card. The warranty card didn't have my name on it, lets just say it was an issue, but I came out on top!

HRV · 5 April 2013, 03:41 PM

Hope you get it back soon

Director EDTF · 5 April 2013, 11:52 PM

Thanks all!! I just saw many posts where the NYC RSC requested to see your invoice along with the Warranty Card.

lja1821 · 6 April 2013, 12:36 AM

Bright side your getting it fixed and will be working great again for a long time. I also was never asked at rscnyc.

kultschar · 7 April 2013, 03:19 PM

Hope u get it back soon!!

Im away from home, its only been a week but I miss mine badly :(

gpfps · 7 April 2013, 11:01 PM

I think they have to send to Penn. center for the WR test last I herd New York did not have the chamber to test the DS. Make sure it's done right and not just tested like a reg. rolex would be.

rogerrabbit168 · 7 April 2013, 11:15 PM

Warranty Card is sufficient here in Toronto RSC also.

kmleffler · 7 April 2013, 11:47 PM

I live in Manhattan and have been to the NY RSC many times since 1969. When I have had work done under warranty I have never been asked for anything other than the warranty card. They have never asked for proof of ownership or for any proof that I am the person named on the warranty card. I don't know the policies of any of the other Rolex RSC's in the United States.

warren G. · 8 April 2013, 12:29 AM

I send in my GMT to Dallas RSC for warranty work. They only need the warranty card and nothing else. This was a few months back.

swish77 · 8 April 2013, 01:00 AM

I've been to RSC-NYC a lot over the years and it's inconsistent there. I have been asked for a receipt for newer-model watches (not vintage), but it's not required. I had a Tudor Heritage Chrono that needed regulated last year and I was asked to show proof of purchase. I just said the watch was a gift, so I didn't have a receipt. Nothing they can do in a case like that.

mjclark32 · 8 April 2013, 03:23 AM

Did they give you an estimated time of completion?

Director EDTF · 8 April 2013, 03:26 AM

Quote:

Originally Posted by mjclark32

Did they give you an estimated time of completion?

They said 2-3 weeks.

Director EDTF · 8 April 2013, 03:30 AM

Quote:

Originally Posted by swish77

I've been to RSC-NYC a lot over the years and it's inconsistent there. I have been asked for a receipt for newer-model watches (not vintage), but it's not required. I had a Tudor Heritage Chrono that needed regulated last year and I was asked to show proof of purchase. I just said the watch was a gift, so I didn't have a receipt. Nothing they can do in a case like that.

I read that customers are asked for their invoice and warranty card. Thanks

Director EDTF · 8 April 2013, 03:31 AM

Quote:

Originally Posted by gpfps

I think they have to send to Penn. center for the WR test last I herd New York did not have the chamber to test the DS. Make sure it's done right and not just tested like a reg. rolex would be.

I will follow up and call them tomorrow. Thanks!

steveclocks · 8 April 2013, 03:40 AM

Nelson, I hope you have your DSSD back soon.
I really like that watch and I am thinking of buying one myself.
Must admit that the Omega seamaster is a brilliant watch too

Director EDTF · 8 April 2013, 03:47 AM

Quote:

Originally Posted by steveclocks

Nelson, I hope you have your DSSD back soon.
I really like that watch and I am thinking of buying one myself.
Must admit that the Omega seamaster is a brilliant watch too

Thanks! The Seamaster has a lot of sentimental value because my Dad gave it to me and I still enjoy looking at it and thinking of him. He has been dead for 20 years now. However, I do miss having the Beast on my wrist. Obviously there is a noticeable difference in size and weight.

Chris B · 8 April 2013, 05:00 AM

Hope its back on your wrist soon.

Director EDTF · 9 April 2013, 02:26 AM

Quote:

Originally Posted by Director EDTF

I will follow up and call them tomorrow. Thanks!

I called the New York RSC and they assured me the Beast will be properly pressure tested. Thanks!!

cop414 · 9 April 2013, 02:28 AM

Nelson,
Hopefully it will be back on your wrist soon, better than even when you bought it.

10XRolex · 9 April 2013, 02:31 AM

All the times I had brought my watch that was under warranty for issues they ALWAYS requested my sales receipt.

Tim

handsfull · 9 April 2013, 02:43 AM

Excellent....your getting a service out of the deal.

As far as producing a receipt, it's not required as per the warranty....only the warranty card is needed for warranty work. They can ask for your birth certificate if they wish, but you reserve the right to laugh at them for asking. I'm surprised more people don't dont call out RSC NY on the receipt request.

Director EDTF · 9 April 2013, 02:48 AM

Quote:

Originally Posted by 10XRolex

All the times I had brought my watch that was under warranty for issues they ALWAYS requested my sales receipt.

Tim

This is very strange with the NY RSC. Some people say they were asked fior their invoice others were not. I myself was not. However, when I called the first time they told me to bring my warranty card and purchase invoice. Why are there different standards across the RSCs in the US. You would think a corporation/retailer like Rolex that jumps through hoops to protect their brand would make sure they have the same policy across the USA.

5 April 2013, 11:03 AM	#1
Director EDTF 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Nelson Location: Central, NJ Posts: 2,466	I no longer have my DSSD .......... Well my DSSD has been running plus 7.5 seconds fast since I purchased it last year and i decided to get it taken care of. I had a few meetings scheduled in NYC yesterday and took advantage of a little time I had in between meetings to drop it off at the RSC. I had a dinner meeting at 5:30. I got there a little after 4, filled out my form and waited a few minutes. I had a few chocolates and looked at the lovely watches on display. They called my name and asked me for the warranty card which was in order and to my surprise they did not ask for proof of purchase as I have seen on other posts. They took the watch to the back came back about 40 minutes later and told me it was running about 5 seconds fast but the spring seemed really tight so they were going to service it. I figured I was going to have to leave it so I brought my Omega Seamaster that my Dad gave me about 35 years ago. I miss my DSSD but I am glad to give the Seamaster some wrist time. Has the NYC RSC policy changed?

8 April 2013, 12:29 AM	#13
warren G. "TRF" Member Join Date: Oct 2009 Real Name: Duy Location: New Orleans, LA Watch: Speedmaster 3861 Posts: 1,925	I send in my GMT to Dallas RSC for warranty work. They only need the warranty card and nothing else. This was a few months back. __________________ De gustibus non est disputandum.

8 April 2013, 03:23 AM	#15
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Did they give you an estimated time of completion? __________________

9 April 2013, 02:28 AM	#23
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,137	Nelson, Hopefully it will be back on your wrist soon, better than even when you bought it. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

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5 April 2013, 11:40 AM	#2
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	I have no idea if NYC RSC policies have changed, but here in Australia my warranty card has always been sufficient. I've never been asked (albeit in my very limited experience with the Sydney RSC) for proof of purchase. I hope you won't be without your DSSD for too long, though it sounds like you have a very worthy substitute to tide you over.

5 April 2013, 12:23 PM	#3
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	I've never had to show proof of purchase at Dallas or NYC RSCs.

5 April 2013, 12:36 PM	#4
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	When I have sent my GMT in @ RSCNY I only need my warranty card

5 April 2013, 12:44 PM	#5
xxthe_remedyxx "TRF" Member Join Date: Jan 2010 Real Name: George Location: NYC Watch: 114060 Posts: 1,105	Sorry to hear that friend, it'll come back even more awesome! I didn't have to show proof of purchase the last time I was there, just my warranty card. The warranty card didn't have my name on it, lets just say it was an issue, but I came out on top!

5 April 2013, 03:41 PM	#6
HRV "TRF" Member Join Date: Apr 2012 Real Name: Andrew Location: johannesburg Watch: ROLEX Posts: 4,407	Hope you get it back soon

5 April 2013, 11:52 PM	#7
Director EDTF 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Nelson Location: Central, NJ Posts: 2,466	Thanks all!! I just saw many posts where the NYC RSC requested to see your invoice along with the Warranty Card.

6 April 2013, 12:36 AM	#8
lja1821 "TRF" Member Join Date: May 2012 Real Name: Joe Location: NJ Watch: 16613ln Posts: 627	Bright side your getting it fixed and will be working great again for a long time. I also was never asked at rscnyc.

7 April 2013, 03:19 PM	#9
kultschar "TRF" Member Join Date: Sep 2011 Location: End of the World Watch: PP & Rolex Posts: 1,970	Hope u get it back soon!! Im away from home, its only been a week but I miss mine badly :(

7 April 2013, 11:01 PM	#10
gpfps Banned Join Date: Aug 2008 Real Name: George Location: Detroit Michigan Watch: 18078 Posts: 1,142	I think they have to send to Penn. center for the WR test last I herd New York did not have the chamber to test the DS. Make sure it's done right and not just tested like a reg. rolex would be.

7 April 2013, 11:15 PM	#11
rogerrabbit168 "TRF" Member Join Date: Nov 2008 Location: Toronto Posts: 413	Warranty Card is sufficient here in Toronto RSC also.

7 April 2013, 11:47 PM	#12
kmleffler "TRF" Member Join Date: Nov 2009 Real Name: Ken Location: New York, NY Watch: GS SD GMT Posts: 389	I live in Manhattan and have been to the NY RSC many times since 1969. When I have had work done under warranty I have never been asked for anything other than the warranty card. They have never asked for proof of ownership or for any proof that I am the person named on the warranty card. I don't know the policies of any of the other Rolex RSC's in the United States.

8 April 2013, 01:00 AM	#14
swish77 2024 Pledge Member Join Date: Jan 2009 Real Name: Aaron Location: CT/NYC Watch: ing the time! Posts: 6,984	I've been to RSC-NYC a lot over the years and it's inconsistent there. I have been asked for a receipt for newer-model watches (not vintage), but it's not required. I had a Tudor Heritage Chrono that needed regulated last year and I was asked to show proof of purchase. I just said the watch was a gift, so I didn't have a receipt. Nothing they can do in a case like that.

8 April 2013, 03:40 AM	#19
steveclocks "TRF" Member Join Date: May 2011 Real Name: Geert Location: Belgium Watch: rolex/JLC/panerai Posts: 5,612	Nelson, I hope you have your DSSD back soon. I really like that watch and I am thinking of buying one myself. Must admit that the Omega seamaster is a brilliant watch too

8 April 2013, 05:00 AM	#21
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Hope its back on your wrist soon.

9 April 2013, 02:31 AM	#24
10XRolex 2024 Pledge Member Join Date: Aug 2012 Location: New Jersey, USA Posts: 1,592	All the times I had brought my watch that was under warranty for issues they ALWAYS requested my sales receipt. Tim

9 April 2013, 02:43 AM	#25
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	Excellent....your getting a service out of the deal. As far as producing a receipt, it's not required as per the warranty....only the warranty card is needed for warranty work. They can ask for your birth certificate if they wish, but you reserve the right to laugh at them for asking. I'm surprised more people don't dont call out RSC NY on the receipt request.

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