ADMIN: PM/Email Notification Problem

[Brit78]

To the Admins:

Over the past few days when I get a PM from a member or a Mod, I am not getting an email notifying me. I double checked my settings and I do still have the box checked to receive an email notification. I also am not seeing anything in my email spam folder. Any clue if this is a known issue?

Thanks ,

Tim

[Psmith]

Same for me - I no longer receive email notifications of PMs

Can anyone please help with this?

Thanks

[padi56]

Originally Posted by Psmith

Same for me - I no longer receive email notifications of PMs

Can anyone please help with this?

Thanks

If you guys are using COMCAST there could be a problem with your account.

[Psmith]

Originally Posted by padi56

If you guys are using COMCAST there could be a problem with your account.

Hi Peter

I'm using Outlook (ex-Hotmail)
I've checked my junk/block filters, etc and all seems to be fine
Address maximprolink@yahoo.com.au is in my safe list

If all looks fine at your end I can try raising the issue with Outlook support

Thanks

Clive

[TAKUYA]

Having the same happen with using xxxxx@hotmail.com as well?
Thanks,
Thanh Do.

[Welshwatchman]

Send a test PM to me and note the time sent in this thread.

I'll do the same by return.

Also, specify your email provider.

Mine is aol.co.uk.

[Psmith]

Originally Posted by Welshwatchman

Send a test PM to me and note the time sent in this thread.

I'll do the same by return.

Also, specify your email provider.

Mine is aol.co.uk.

Thanks Paul

PM sent at 8:18pm UK time
My email provider is outlook.com (formerly hotmail)

[Welshwatchman]

Originally Posted by Psmith

Thanks Paul

PM sent at 8:18pm UK time
My email provider is outlook.com (formerly hotmail)

Email notification received 8.18pm.

Response sent within a minute.

[Brit78]

Hey Paul. FYI, as you know I am using an @hotmail.com address as well. Nothing showing in my Spam folder.

[Welshwatchman]

It might be a hotmail thing. Not sayin' that hotmail are gobbling them up necessarily.

They may be getting binned after leaving our server.

Our server manager is a busy guy. Hopefully we will be able to cast a little more light on it in due course.

[Psmith]

Just fyi, Microsoft's response to me was...

"...if you are receiving emails regularly from other contacts it is safe to say that your account is working fine and all you can do right now for that @yahoo.com.au account is to add him/her in your safe senders list which you already did. Most likely, the issue is on the sender's end so the best course of action here is to let your sender know to contact his domain support to alleviate this issue."

[Brit78]

Just curious if there have been any updates on this? Still not getting emails when a PM is received. Thanks

[TAKUYA]

i don't think the problem has fixed yet???