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WatchPeter · 31 May 2019, 08:02 PM

I had my brand new 114300 serviced due to movement issues. My dealer sent it to the cologne service center and they claimed it had scratches. It is back now and I see scratches I have not recognized so fare. Treated the watch like a baby.

burnthesehills · 31 May 2019, 09:04 PM

Impossible for anyone to answer. Of course it is a possibility. You can take it up with the AD and hopefully they can make it right with a quick polish. Of just do it yourself.

77T · 31 May 2019, 09:57 PM

Does it really matter in the long run?
The AD, the RSC, you - anyone in that chain might have done it. Doesn’t look different than it will look in 6 months - it’s bound to get swirls and scratches.

Since the only reasonable remedy you can expect is polishing, the only question is who pays...

Personally I wouldn’t polish it now.

Sent from my iPhone using Tapatalk Pro

GreatScott · 31 May 2019, 10:00 PM

Yeah, get it polished if you want but it will look like that with normal wear soon enough. If it wasn't the clasp I would be more upset.

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icnbne · 31 May 2019, 10:16 PM

I always take photos in store before i hand the watch over for this reason

As you have no way of knowing, id just let this one go

tudorbaja27 · 1 June 2019, 12:28 AM

Doesn't matter, IMO. You'd have put those scratches on in a week yourself

fsprow · 1 June 2019, 12:29 AM

I prefer to send the watch directly to the RSC rather than go through the AD. Of course, if I am close I'll take it in. Fewer people handling the better.

joli160 · 1 June 2019, 01:51 AM

It's a very easy DIY fix if it bothers you that much.
Surprised that the guys in Koln sent it out like that

iheartrolexx · 1 June 2019, 01:52 AM

can't prove it

31 May 2019, 09:57 PM	#3
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,922	Did my AD scratch my Rolex before it went to service Does it really matter in the long run? The AD, the RSC, you - anyone in that chain might have done it. Doesn’t look different than it will look in 6 months - it’s bound to get swirls and scratches. Since the only reasonable remedy you can expect is polishing, the only question is who pays... Personally I wouldn’t polish it now. Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

1 June 2019, 12:28 AM	#6
tudorbaja27 "TRF" Member Join Date: Sep 2017 Location: Miami, FL Watch: Tudor & Cartier Posts: 2,499	Doesn't matter, IMO. You'd have put those scratches on in a week yourself __________________ "Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino

1 June 2019, 01:51 AM	#8
joli160 2024 SubLV41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,737	It's a very easy DIY fix if it bothers you that much. Surprised that the guys in Koln sent it out like that __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

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31 May 2019, 09:04 PM	#2
burnthesehills "TRF" Member Join Date: Jan 2019 Real Name: Joe Location: Western MA Posts: 1,211	Impossible for anyone to answer. Of course it is a possibility. You can take it up with the AD and hopefully they can make it right with a quick polish. Of just do it yourself.

31 May 2019, 10:00 PM	#4
GreatScott "TRF" Member Join Date: Jan 2018 Location: In a house Posts: 845	Yeah, get it polished if you want but it will look like that with normal wear soon enough. If it wasn't the clasp I would be more upset. Sent from my Pixel 2 XL using Tapatalk

31 May 2019, 10:16 PM	#5
icnbne "TRF" Member Join Date: Apr 2009 Real Name: J Location: Brisbane Watch: Rolex Omega Seiko Posts: 1,562	I always take photos in store before i hand the watch over for this reason As you have no way of knowing, id just let this one go

1 June 2019, 12:29 AM	#7
fsprow 2024 Pledge Member Join Date: Dec 2018 Real Name: Frank Location: Dallas,NY,Colo. Watch: Patek 5168, 5170P Posts: 2,543	I prefer to send the watch directly to the RSC rather than go through the AD. Of course, if I am close I'll take it in. Fewer people handling the better.

1 June 2019, 01:52 AM	#9
iheartrolexx Banned Join Date: May 2019 Location: 215 Posts: 470	can't prove it

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