Grand Seiko Warranty Service Experience?

[wesdaniel]

I got the new Green Bamboo in September and, since I got it, it's running +15 to +20spd. I messaged my SA and he said to bring it in to them, but, they're almost 2 hours away.

I got on the GS website and it looks like they don't send pre-printed FedEx lables for shipping like Richemont brands do.

Does anybody have experience with Seiko/Grand Seiko on warranty service? Turnaround time, customer service, etc?

Interested in your experiences. TIA!