Service at NY RSC stinks

[R1@160@alltimes]

Yesterday, I took a day off and paid a visit to NY RSC on 5th Ave to have them replace the lume dot on the bezel of my 16610 under warranty. The dot had a slight crack in the lume material itself and was hardly noticeable (nonetheless after spotting it, I wanted them to replace it). A fairly small request, right?

When my name was called, I explained to the service rep exactly why I was there. He proceeded to take my watch to the service area. Some 10 minutes later, he returned telling me that according to the head technician, there is nothing wrong with the lume dot. "All Rolex come from factory that way".

I told him Rolex is famous for their perfection and there is no way they would allow for defective watches to roll off production. After unsuccessfully trying to convince me: I asked for him to bring out another Submariner out along with the head technician and have him explain this again. Also, I mentioned that I will write this up all the way to Rolex in Geneva and will blast NY RSC on every watch internet forum.

He then asked if I wanted to speak to the manager and I agreed. Some 30 minutes later, the same rep returned with a brand new bezel (including new lume dot ) and said " we will install a brand new bezel - would this work for you"? I looked at the lume dot and it looked perfect. I asked him to go ahead and replace it.

This is not the type of service I expected from Rolex. NY RSC is giving the brand a bad name. Mind you, I will never ever have them work on my watches.

Rant over

[sleddog]

A good thing you stood your ground Gus.....
I would have done the same if it were me!!!
Alot of bad carma has been comming out the RSC in NY....
Im glad it all worked out for you in your favour
Rob.

[Alan111]

WOW thats wild!! I know man, a friend of mine is having a tough time with them now with his daytona (solo118)

Happy to hear that you had a good outcome though!

[Idle Swede]

I've said it before.....they suck.

[Atl]

That's why I sent my Sub to Dallas for warranty work. Plus my Sub's southern sensibilities might be hurt being worked on by a yankee Rolex tech.


Gus, adda boy! I 'm glad you stuck to your guns!!

[mailman]

Good for you Gus I would have done the same thing. That's why I sent mine to Beverly Hills. Now they're closed

But no RSC NY for me

BTW, I heard that Lititz is now an RSC as well.

[Thrasher]

I'm embarrassed as a New York yankee. NY RSC should be top shelf.

[Atl]

Originally Posted by Thrasher

I'm embarrassed as a New York yankee. NY RSC should be top shelf.

I hear ya, what's wrong with NY RSC??? Did you get to see Federer put it away tonight? Awesome tennis!!! Wish I was there!

[roach13]

Originally Posted by Atl

I hear ya, what's wrong with NY RSC??? Did you get to see Federer put it away tonight? Awesome tennis!!! Wish I was there!

You can't be watching much tennis your to busy sending me nasty PM's

[Boopie]

Sorry to hear that. That shouldn't happen from a Rolex service center.

[Atl]

Originally Posted by roach13

You can't be watching much tennis your to busy sending me nasty PM's

Here in Atlanta, we can do what's called multi-tasking.

[unclesallie]

Originally Posted by mailman

Good for you Gus I would have done the same thing. That's why I sent mine to Beverly Hills. Now they're closed

But no RSC NY for me

BTW, I heard that Lititz is now an RSC as well.

exactly....i've been told they do some work onsite, some work to Lititz, Pa. and some work to the Dallas, RSC, but they do NOT disclose this to customers, which I personally think is wrong. At Lititz, there's a rolex training school, and I'm not sure how they do repairs there...is it staff members who do the training or students being supervised? I'll try and find out.......

[Solo118]

LOL we should have a get together at the NY RSC and voice our opinions!

[Wolfgang427]

No comment, as I've said it all too many times.

[walds11]

Benn there, done that. Not again!

[R1@160@alltimes]

Originally Posted by Solo118

LOL we should have a get together at the NY RSC and voice our opinions!

That is a great idea

Force in numbers

[Brushpup]

Originally Posted by Atl

I hear ya, what's wrong with NY RSC???

Too many New Yorkers?
.
.
.
.
.....

[valentine]

Originally Posted by Atl

Here in Atlanta, we can do what's called multi-tasking.

yeah, but you just do it REEEEEEEAAAAAAAAAAALLLLLLLLLYYYYYYYYY............. .................................................. .................................................. .................................................. .................................................. .........................................SLLLLLLLL LLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWW!
gotta love the south, man....the main difference between us yanks and you's guys...
up here..yellow light means step on it and avoid the red.
down there..yellow light means slow down take your time...the guy behind you HAS NO WHERE TO BE!!!!!!

[Brushpup]

Originally Posted by valentine

yeah, but you just do it REEEEEEEAAAAAAAAAAALLLLLLLLLYYYYYYYYY............. .................................................. .................................................. .................................................. .................................................. .........................................SLLLLLLLL LLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWW!
gotta love the south, man....the main difference between us yanks and you's guys...
up here..yellow light means step on it and avoid the red.
down there..yellow light means slow down take your time...the guy behind you HAS NO WHERE TO BE!!!!!!

Thaaaaat's Riiiiight, and if he duuuzz, he shuuda daaaum weull have got up a little bit uuuurleeuur.

[valentine]

Originally Posted by Brushpup

Thaaaaat's Riiiiight, and if he duuuzz, he shuuda daaaum weull have got up a little bit uuuurleeuur.

[Ultraman]

Glad that you stood your ground and have the bezel replaced.

Should we all rally outside RSC in protest for poor service?

[Atl]

Originally Posted by valentine

yeah, but you just do it REEEEEEEAAAAAAAAAAALLLLLLLLLYYYYYYYYY............. .................................................. .................................................. .................................................. .................................................. .........................................SLLLLLLLL LLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWW!
gotta love the south, man....the main difference between us yanks and you's guys...
up here..yellow light means step on it and avoid the red.
down there..yellow light means slow down take your time...the guy behind you HAS NO WHERE TO BE!!!!!!

I beg to differ, we drive like bats out of hell! Average speed in Atlanta's highways is around 90. Ask anyone on the forum that has driven in Atlanta.

[diablojota]

Originally Posted by Atl

I beg to differ, we drive like bats out of hell! Average speed in Atlanta's highways is around 90. Ask anyone on the forum that has driven in Atlanta.

Yeah, I was going to say that doesn't sound like the south I grew up in. Even in Savannah, as the light changes to yellow, most people slam on that accelerator to get through. However, when the light turns green, it does seem like it takes ages for people to find the accelerator again.

But yes, I-285 may was well be a giant Nascar track. I know that I've done 90+ on it and was still being overtaken by cars on it.

[valentine]

I was just messin! I have driven in ATL and YES! you guys do match us up here...I lived in Myrtle Beach, SC...so that is the south I know..and man...everything is slow...

[BillA]

Its unfortunate that you did not get it repaired just by showing it to them, but you did get it repaired, so I hope you are happy with the work. Sometimes you have to stand your ground.
I had a good experience with NYC RSC, brought my SS Daytona in for a regulation, it was running fast, I am not the original owner, showed them the warranty card, told them it was a gift, they were fine with that, they came back and said it would take about 15-20 minutes to repair, 20 minutes later I had the watch back. It is running dead-on now. So good experience here.