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AstroClock · 22 March 2020, 05:06 PM

Polling thoughts on this imperfection with my new sub date purchased from an AD. I’ve noticed that the lume pearl pip is one or two hairs off center to the right. I only notice it from a couple of angles, but it does annoy me.

Will the AD or local service center fix it under the warranty? Is the pip glued on, or will I need a replacement ceramic bezel? Can I wait a few months to see if I stop caring, or should I raise it to the AD sooner than later?

Also open to the advice to ignore it and enjoy the great watch!

Thanks

Cru Jones · 22 March 2020, 05:10 PM

That looks to be within tolerance, and have seen far greater gaps. In fact, my 116610LV was off center by more than that. Over the years, I got used to it. So much so, that when the watch went for service, I forgot to ask RSC to adjust it..... when the watch came back from service, the positioning was fixed and perfect. :-)

Chadridv · 22 March 2020, 05:21 PM

I can’t tell 100% how bad it is from the pics but I suspect it’d bug me. If I were you I’d probably just wear it and enjoy it for at least a while and Perhaps have it sorted out before the warranty ends, if not prior should you ever require warranty work. I’ve never had that exact issue but my guess is they’ll replace the insert for you.

That said, I don’t know what’s going on at RSCs in the US and globally. So no matter what I’d just keep that baby on the wrist for at least a few more months.

Simon_jrees · 22 March 2020, 05:29 PM

Quote:

Originally Posted by AstroClock

Polling thoughts on this imperfection with my new sub date purchased from an AD. I’ve noticed that the lume pearl pip is one or two hairs off center to the right. I only notice it from a couple of angles, but it does annoy me.

Will the AD or local service center fix it under the warranty? Is the pip glued on, or will I need a replacement ceramic bezel? Can I wait a few months to see if I stop caring, or should I raise it to the AD sooner than later?

Also open to the advice to ignore it and enjoy the great watch!

Thanks

Wait until the current situation is resolved. If you send it away now you might not get it back for a few months anyway if your AD/RSC closes. Take that time to see if you learn to live with it, if not send it back (I'd probably send it back)

42itus · 22 March 2020, 05:36 PM

I normally wouldn’t care about this sort of things but from those pics it looks off enough that I would bring it to Rolex attention.

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Yess · 22 March 2020, 05:49 PM

No, just no...
It's not a $100 buck watch. And the fact that someone posted that it was fixed during "service" without asking to be fixed shows that it was a flaw during production. Same if the bezel was cracked, or whatever else!
I'd definitely be unhappy about this... Anyone who defends this kind of lack of attention to detail doesn't sweat it, or is too invested in Rolex. That's also fine... But you're well within your rights to be unhappy about this.

And I know there will be people who will add, why did you buy it like this etc etc... But it's very hard to take in the whole watch in the limited time you have pre purchase.

VegasMilgauss · 22 March 2020, 06:56 PM

I thought I’d log on and everyone would be trying to hawk their Rolex for under retail - thanks for providing some hope/normality op.

Cgill1982 · 22 March 2020, 07:01 PM

I’m not sure but rather than the pearl being off I think the marker is incorrectly marked ie the right line is not straight ??

What’s others thoughts?

dmash · 22 March 2020, 07:34 PM

Quote:

Originally Posted by Yess

No, just no...
It's not a $100 buck watch. And the fact that someone posted that it was fixed during "service" without asking to be fixed shows that it was a flaw during production. Same if the bezel was cracked, or whatever else!
I'd definitely be unhappy about this... Anyone who defends this kind of lack of attention to detail doesn't sweat it, or is too invested in Rolex. That's also fine... But you're well within your rights to be unhappy about this.

And I know there will be people who will add, why did you buy it like this etc etc... But it's very hard to take in the whole watch in the limited time you have pre purchase.

Definitely agree. I wear my watches and could care less about scratches, slight abrasions, etc etc....but a factory flaw like this which looks unbalanced would 100% bug me to no end.

HogwldFLTR · 22 March 2020, 09:54 PM

Get rid of the piece of crap!!!

garyk · 22 March 2020, 10:08 PM

Are these not made by hand? I’m guessing they are assembled by hand but I guess the various parts are machined at some point. Like buying clothes, at the top of the run, things are tight, at the bottom, loosy goosy

dayman · 22 March 2020, 10:09 PM

totaled, send it here ill recycle it for you

Yess · 22 March 2020, 10:11 PM

Quote:

Originally Posted by HogwldFLTR

Get rid of the piece of crap!!!

Yeah, the watch isn't crap... Just the way it was put together in this instance! That was, unarguably, crap attention to detail.

You can buy a nice car for the price of this watch... What would be a similar imperfection on a car? An exhaust that comes out under the front passenger seat? Scaled up, probably!

brandrea · 22 March 2020, 10:16 PM

Does your bezel have a bit of back play? Mine lines up about the same when I turn it into position, and then with a slight move backwards it stops and is perfect YMMV.

1William · 22 March 2020, 10:29 PM

I would sit tight during the current situation and wear and enjoy my watch. When things calm down and everyone is back to work I would inquire as to a repair. I figure the backlog of service cases will be large and I would not be without my watch, so unless they tell you it can be done quickly then I would wait until it can. Great watch. Enjoy.

nb6326 · 22 March 2020, 10:33 PM

Maybe bring it back to the AD to document the issue, and have it resolved sometime before the warranty is up? I’m not sure it would bother me enough to immediately send it in, but for close to 10k, I don’t think it’s at all unreasonable to take issue with this.

AstroClock · 23 March 2020, 09:00 AM

OP here. Thanks, all. It may be difficult to see in the picture, but the issue is definitely that the pearl is set a little too much to the right inside the downward facing bezel triangle. It’s only noticeable at certain angles. For example, light shined directly on the left side of the pearl shows significant lume between it and the black, whereas light shined on the right side shows the pip up to the right edge of the triangle.

I will swing by the AD once the world returns to normalcy, but I’m in no rush. I was a bit surprised though... searched old threads and had never seen this before :/

Brian Page · 23 March 2020, 09:12 AM

It would bug me - They should replace it, however now isn't the right time with the closure of RSC.

John1083 · 23 March 2020, 12:46 PM

That wouldn’t sit well with me, it needs to meet exact standards to be acceptable for that msrp.

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Ihatecheese · 23 March 2020, 05:06 PM

As others wrote I'd sit on it for next 6 months then complain of my OCD took hold. My 2001 sub bezel never lines up perfectly without safe cracking accuracy . But I use it so it's never zeroed anyway.

bezler · 23 March 2020, 06:56 PM

Quote:

Originally Posted by garyk

Are these not made by hand? I’m guessing they are assembled by hand but I guess the various parts are machined at some point. Like buying clothes, at the top of the run, things are tight, at the bottom, loosy goosy

Maybe the hand of a robot. Otherwise, no.

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Homo Sapien X · 23 March 2020, 08:25 PM

It’s still under warranty, get a perfect piece, don’t settle for less, you paid full didn’t you

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Jona · 24 March 2020, 12:28 AM

"...ignore it and enjoy the great watch!"

Way too minor a concern.

johnorpheus · 24 March 2020, 12:35 AM

one of those things that once you notice it and it gets in your head, it will bother you, so I'd say you have to end up getting it fixed

AbsolutelyROLEX! · 24 March 2020, 01:07 AM

You paid 9k for it
A $200 seiko wouldnt have that flaw

travisb · 24 March 2020, 01:23 AM

I can't help but think about Padi.

polaris72 · 24 March 2020, 02:22 AM

I would not rush it to RSC risking them scratching my watch. It is not right, but try to forget and enjoy.

Hollie_Rollie · 24 March 2020, 02:33 AM

I wouldn’t mind it. But you spent your hard earned money on it, it seems to bother you id get it fixed when RSC opens back up. Just keep in mind, you may send it in to get fixed and it comes back with a more severe flaw.

RolexBuff · 24 March 2020, 02:34 AM

Well, that is not good. If it was listed here, all local experts would have said "what a cheap fake, they could do better" because of this very obvious flaw. Something wrong with Rolex's QC in this case.

watchmework · 24 March 2020, 02:37 AM

It would probably bother me...once the RSC's open back up I'd contact the closest one to you and see about sending it in to get corrected.

22 March 2020, 05:21 PM	#3
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,357	I can’t tell 100% how bad it is from the pics but I suspect it’d bug me. If I were you I’d probably just wear it and enjoy it for at least a while and Perhaps have it sorted out before the warranty ends, if not prior should you ever require warranty work. I’ve never had that exact issue but my guess is they’ll replace the insert for you. That said, I don’t know what’s going on at RSCs in the US and globally. So no matter what I’d just keep that baby on the wrist for at least a few more months. __________________ - i͞n͟s͞t͟a͞g͞r͟a͞m͞ @ⓒⓄⓁⒹⓒⒶⓈⒺⓦⒶⒶⓉⒸⒽⒺⓈ

22 March 2020, 09:54 PM	#10
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,671	Get rid of the piece of crap!!! __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

22 March 2020, 10:08 PM	#11
garyk 2024 Pledge Member Join Date: Oct 2009 Real Name: Gary Location: USA Watch: Daytona Posts: 11,701	Are these not made by hand? I’m guessing they are assembled by hand but I guess the various parts are machined at some point. Like buying clothes, at the top of the run, things are tight, at the bottom, loosy goosy __________________

24 March 2020, 01:07 AM	#25
AbsolutelyROLEX! "TRF" Member Join Date: Oct 2011 Real Name: Andy Location: Ontario, Canada Watch: AKA: ANDERL712000 Posts: 4,935	You paid 9k for it A $200 seiko wouldnt have that flaw __________________ We want to be the first in the field and Rolex should be seen as the one and only-the best. Hans Wilsdorf, Rolex founder

22 March 2020, 05:10 PM	#2
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,259	That looks to be within tolerance, and have seen far greater gaps. In fact, my 116610LV was off center by more than that. Over the years, I got used to it. So much so, that when the watch went for service, I forgot to ask RSC to adjust it..... when the watch came back from service, the positioning was fixed and perfect. :-)

22 March 2020, 05:36 PM	#5
42itus "TRF" Member Join Date: Sep 2018 Real Name: Tom Location: Honolulu Watch: 116519LN Posts: 3,828	I normally wouldn’t care about this sort of things but from those pics it looks off enough that I would bring it to Rolex attention. Sent from my iPhone using Tapatalk

22 March 2020, 05:49 PM	#6
Yess "TRF" Member Join Date: Jan 2020 Location: Good Hope Watch: 124060 Posts: 1,596	No, just no... It's not a $100 buck watch. And the fact that someone posted that it was fixed during "service" without asking to be fixed shows that it was a flaw during production. Same if the bezel was cracked, or whatever else! I'd definitely be unhappy about this... Anyone who defends this kind of lack of attention to detail doesn't sweat it, or is too invested in Rolex. That's also fine... But you're well within your rights to be unhappy about this. And I know there will be people who will add, why did you buy it like this etc etc... But it's very hard to take in the whole watch in the limited time you have pre purchase.

22 March 2020, 06:56 PM	#7
VegasMilgauss "TRF" Member Join Date: Jul 2018 Location: UK Posts: 1,030	I thought I’d log on and everyone would be trying to hawk their Rolex for under retail - thanks for providing some hope/normality op.

22 March 2020, 07:01 PM	#8
Cgill1982 "TRF" Member Join Date: Sep 2019 Location: UK Posts: 174	I’m not sure but rather than the pearl being off I think the marker is incorrectly marked ie the right line is not straight ?? What’s others thoughts?

22 March 2020, 10:09 PM	#12
dayman "TRF" Member Join Date: Mar 2015 Location: NYC Posts: 26	totaled, send it here ill recycle it for you

22 March 2020, 10:16 PM	#14
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,844	Does your bezel have a bit of back play? Mine lines up about the same when I turn it into position, and then with a slight move backwards it stops and is perfect YMMV.

22 March 2020, 10:29 PM	#15
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,623	I would sit tight during the current situation and wear and enjoy my watch. When things calm down and everyone is back to work I would inquire as to a repair. I figure the backlog of service cases will be large and I would not be without my watch, so unless they tell you it can be done quickly then I would wait until it can. Great watch. Enjoy.

22 March 2020, 10:33 PM	#16
nb6326 "TRF" Member Join Date: Jul 2019 Location: NY Posts: 27	Maybe bring it back to the AD to document the issue, and have it resolved sometime before the warranty is up? I’m not sure it would bother me enough to immediately send it in, but for close to 10k, I don’t think it’s at all unreasonable to take issue with this.

23 March 2020, 09:00 AM	#17
AstroClock "TRF" Member Join Date: Dec 2019 Location: USA Posts: 72	OP here. Thanks, all. It may be difficult to see in the picture, but the issue is definitely that the pearl is set a little too much to the right inside the downward facing bezel triangle. It’s only noticeable at certain angles. For example, light shined directly on the left side of the pearl shows significant lume between it and the black, whereas light shined on the right side shows the pip up to the right edge of the triangle. I will swing by the AD once the world returns to normalcy, but I’m in no rush. I was a bit surprised though... searched old threads and had never seen this before :/

23 March 2020, 09:12 AM	#18
Brian Page "TRF" Member Join Date: Feb 2014 Location: USA Posts: 6,623	It would bug me - They should replace it, however now isn't the right time with the closure of RSC.

23 March 2020, 12:46 PM	#19
John1083 "TRF" Member Join Date: Mar 2020 Posts: 68	That wouldn’t sit well with me, it needs to meet exact standards to be acceptable for that msrp. Sent from my iPhone using Tapatalk

23 March 2020, 05:06 PM	#20
Ihatecheese Banned Join Date: Dec 2019 Location: London Posts: 978	As others wrote I'd sit on it for next 6 months then complain of my OCD took hold. My 2001 sub bezel never lines up perfectly without safe cracking accuracy . But I use it so it's never zeroed anyway.

23 March 2020, 08:25 PM	#22
Homo Sapien X "TRF" Member Join Date: Nov 2018 Location: Planet Earth Posts: 237	It’s still under warranty, get a perfect piece, don’t settle for less, you paid full didn’t you Sent from my iPhone using Tapatalk

24 March 2020, 12:28 AM	#23
Jona Banned Join Date: May 2019 Location: USA Watch: 116618LN Posts: 1,399	"...ignore it and enjoy the great watch!" Way too minor a concern.

24 March 2020, 12:35 AM	#24
johnorpheus "TRF" Member Join Date: Feb 2020 Location: Washington D.C. Watch: all of them Posts: 1,259	one of those things that once you notice it and it gets in your head, it will bother you, so I'd say you have to end up getting it fixed

24 March 2020, 01:23 AM	#26
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,425	I can't help but think about Padi.

24 March 2020, 02:22 AM	#27
polaris72 2024 Pledge Member Join Date: Feb 2015 Location: U.S./Vienna, AT Posts: 1,967	I would not rush it to RSC risking them scratching my watch. It is not right, but try to forget and enjoy.

24 March 2020, 02:33 AM	#28
Hollie_Rollie 2024 Pledge Member Join Date: Sep 2018 Location: U.S.A. Watch: SD43 Posts: 3,344	I wouldn’t mind it. But you spent your hard earned money on it, it seems to bother you id get it fixed when RSC opens back up. Just keep in mind, you may send it in to get fixed and it comes back with a more severe flaw.

24 March 2020, 02:34 AM	#29
RolexBuff "TRF" Member Join Date: Feb 2020 Location: Canada Posts: 12	Well, that is not good. If it was listed here, all local experts would have said "what a cheap fake, they could do better" because of this very obvious flaw. Something wrong with Rolex's QC in this case.

24 March 2020, 02:37 AM	#30
watchmework "TRF" Member Join Date: Jun 2017 Location: DC Watch: 126710BLRO, 116600 Posts: 7,869	It would probably bother me...once the RSC's open back up I'd contact the closest one to you and see about sending it in to get corrected.

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