When the SA ghosts you

[stevestil]

Good luck getting another call from that AD

[joli160]

Originally Posted by Calatrava r

A lot of people are saying OP should get his deposit back. Most places state their policy is that deposits are non-refundable and not transferrable to another item. Otherwise, chaos will ensue very quickly for the merchant.

I think so as well. A deposit is to sign the deal. If it is refundable it makes no sense to pay a deposit at all.

[Calatrava r]

Originally Posted by joli160

I think so as well. A deposit is to sign the deal. If it is refundable it makes no sense to pay a deposit at all.

In retailing, deposits are typically used for special order items which may not sell quickly or at full price, if the customer ordering the item does not purchase it. In the current Rolex market, where everything is pre-sold upon delivery to the AD, there is really no need for deposits. IMO the only reason ADs request deposits is they don't want to deal with calling people who expressed an interest in the watch but were not sincere and then say no or ghost them. It is a seller's market so there is no need for the ADs to waste any time calling/texting people who will not buy.

[btwistround]

Originally Posted by Stupot

Yep, you have wasted the SA and AD’s time. I know inadvertently, but they won’t see it like that.

It’s not right they are ghosting you, but they are just getting their own back for a bit.

They will refund your deposit, but you are going to struggle for an allocation going forward, especially if it turns further sour when requesting the deposit back, and unfortunately it will all be logged on their customer management system for all internal to read.

I know it’s easy for me to say from a distance, but a two tone CHNR is a stunning watch I’d have snapped it up in a heartbeat. If I decided it wasn’t for me longer term you would recoup most of the outlay on eBay, I know it’s not super hot anymore, but it’s still desired enough to shift.

And your “relationship “ would have remained intact and the sale would add to your spend history for what you really wanted.

You have dropped the Rolex ball here.

Yeah yeah. I know. Poor me. The CHNR just wasn't for me. I will probably lick my wounds for a bit then move on. A simply factual explanation of no refund or yes can transfer or yes will refund would be enough.

Originally Posted by 1William

Don't jump to any conclusions based on what you have information wise. All of this could be true or it could just be that the SA is away or another legitimate reason. I would stop sending messages or calling. Go into the AD and have a conversation face to face with a SA and/or the manager or both. Be polite and see what they tell you. Once you get that information you can make a decision on how to proceed. Good luck and keep us posted.

Will keep up to date.

Originally Posted by Calatrava r

A lot of people are saying OP should get his deposit back. Most places state their policy is that deposits are non-refundable and not transferrable to another item. Otherwise, chaos will ensue very quickly for the merchant.

This family run AD has always done this. In the past Tudors had deposits. Now they don't. Rolexes always had deposits. I'm not sure with wos though. A friend put down a deposit on a date just and then got offered his dream sub from a grey dealer and had to request a refund.

No policy was stated or provided. Yes, I know. I should've asked to see the terms. When I did pop back in to collect the watch and make the remainder payment (deposit was simply to hold the watch so it didn't get sold) the SA said that if it's not the right time, it's not the right time and the deposit would simply be refunded and another person gets the allocation.

Originally Posted by ons2101

Yep, sorry man you are SOL here.

You are dead to that AD. Business is business, but they will be fine without your business.

Now it will be a pain in the butt to go out of your way, go there, speak to the manager, get your refund. That’s the priority !

Cross this place off your list for future - head to WoS or Bucherer, or even better just go to a trusted seller and get it tomorrow, price is the same when you factor in savings in tax (at least in the US)


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For sure. I'm nowhere near VIP whale spender. Not even near minnow level. Probably shrimp. They'll be fine without me. Just a simple yes / no regarding my deposit is all it takes.

I may even go Rolex cpo from wos.

This group also owns a few other boutique stores and although all part of the same CRM system, they may all have access to my file. But won't have any impact as the other boutiques are not Rolex.

Only other AD in the city is WOS.

Originally Posted by stevestil

Good luck getting another call from that AD

Yeah have already accepted that. Even datejusts will be hard to get. Unless I go whale spending and even then they'll probably still 'punish' me on this.

Originally Posted by joli160

I think so as well. A deposit is to sign the deal. If it is refundable it makes no sense to pay a deposit at all.

They've always done this. The Rolex hype and demand.

[Goupax]

Originally Posted by joli160

I think so as well. A deposit is to sign the deal. If it is refundable it makes no sense to pay a deposit at all.

OP has been labelled as a time and energy waster from his SA, now he has to keep dealing with him to refund his deposit or find some kind of resolution that will make it worth their while. And no OP, your deposit won't be transfered to a hot SS sports Rolex model, I am pretty sure you have been burned from this place and rightfully so as far as I am concerned. Don't be so undecisive next time you go there OP, you buy a five figure watch after all so you need to display some confidence or you will go nowhere with the AD.

[btwistround]

Originally Posted by Goupax

OP has been labelled as a time and energy waster from his SA, now he has to keep dealing with him to refund his deposit or find some kind of resolution that will make it worth their while. And no OP, your deposit won't be transfered to a hot SS sports Rolex model, I am pretty sure you have been burned from this place and rightfully so as far as I am concerned. Don't be so undecisive next time you go there OP, you buy a five figure watch after all so you need to display some confidence or you will go nowhere with the AD.

Yeah I know. Licking my wounds. Allocations won't be possible now. Other products like jewellery and brands are possible.

Just a simple yes/ no re the deposit would've done the job.

[SLWoodster]

The only way back in is to ask for white gold day date with diamonds. Ladies, men’s, either.

Buy every one 3-6 months until they start calling you back. Good luck.

Originally Posted by btwistround

Got offered a root beer a few weeks back, nearly pulled the trigger. But ended up declining it.

Wasn't what I originally wanted and I got caught up with the hype and allure of the everrose.

Messaged the SA to let them know.

No response.

Left it a week and chased up. Still no response. Asked if I could transfer my deposit to the ones I originally want.

Nothing.

Not sure about the rest of the UK or even other customers in the north west UK, but my experience has been deposit required for any watches from my ad.

Maybe away. Giving it another week before I see if I can contact management.

[Cambo]

Originally Posted by COMPLICATED PP

Name and shame...
DMR or Goldsmiths?

Silly comment!
How do you know if the SA turned other potential buyers aside thinking this watch was sold.

[KatGirl]

Originally Posted by Andad

Under those circumstances isn’t that a sale?

I don’t see where poor customer service is being shown?

I am sure they will return your deposit but that may be it.

Agree with this. They thought they had a confirmed sale, as you had given a deposit. You need to go in to the store, if they are ignoring you. I would not be surprised if they no longer make you a priority, after you backed out of a sale.

Kat


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[WilsdorfNDavis]

Sorry, bud.

[btwistround]

Originally Posted by KatGirl

Agree with this. They thought they had a confirmed sale, as you had given a deposit. You need to go in to the store, if they are ignoring you. I would not be surprised if they no longer make you a priority, after you backed out of a sale.

Kat


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I know. Cue my walk of shame for being indecisive. Likely that I'd have to book an appointment as I know in the past when I've just popped in, everyone is seemingly busy and got turned away. This was last year when I was buying jewellery.

Yes, I fully understand and accept that I've basically cock blocked myself from any Rolex in teh foreseeable future at this AD.

Originally Posted by Calatrava r

In retailing, deposits are typically used for special order items which may not sell quickly or at full price, if the customer ordering the item does not purchase it. In the current Rolex market, where everything is pre-sold upon delivery to the AD, there is really no need for deposits. IMO the only reason ADs request deposits is they don't want to deal with calling people who expressed an interest in the watch but were not sincere and then say no or ghost them. It is a seller's market so there is no need for the ADs to waste any time calling/texting people who will not buy.

The power of Rolex that AD's can create hoops.

[Dan Pierce]

Grown men of means being ghosted. I'm astounded how many are willingly put themselves thru this.

This would be an absolute deal breaker for me, regardless of the brand or reference.
dP

[COMPLICATED PP]

Originally Posted by Cambo

Silly comment!
How do you know if the SA turned other potential buyers aside thinking this watch was sold.

Thank you for taking the time to comment on my "silly comment"
As this was a question to the OP, as I deal with both Liverpool ADs, your response is quite redundant and unnecessary.

Oh and just so you know, they do ask for deposits, and they are refundable. There is no signed or imaginary contracts. A deposit is of completely no merit, but rather customary in this particular AD.

Feel free to reply with one of your silly comments

[jb335]

I really thought this was going to be a 126519 incoming thread


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[fhxj]

In my country you do not place deposits so while I'm not sure how this works, hopefully you can get your deposit back and move on.

Your bad for turning back on what seems like a sale but by no means should they be simply ignoring you.

[garyk]

It’s too weird man, deposit for any watch they offer? If you expressed an interest in and put down a deposit for something other than a red gold and SS GMT Master, they should have expected you to turn this one down?? Just seems a bit off? Sorry if I read this incorrectly…

[gamingdoctor]

Sorry for the crappy experience. Get your money back, you'll live. Don't demean yourself - the AD is there for you, not the other way around.

[btwistround]

Update.

The SA had been away. Whether or not that was true, I have no idea and just taking it at face value.

They understood my decision and gave me the option to either have a full refund or transfer the deposit to one of the watches I actually want.

I agreed to have it transferred over.

Deposits are not binding and no contracts. Just this particular AD has this policy.

Just kept this factual and polite. I'm fortunate to be in a position to be able to afford such luxuries. The AD are in a fortunate position that technically they don't need my business. But have the politeness and etiquette to handle this professionally and keep doors open as there's a good chance that I may purchase jewellery from them in the future.

Some may say them keeping my deposit and treansferring it is a silly move. If I ever change my mind, I'll just let them know and it's refunded back to me. The funds have already been allocated so might as well keep it there and know I'll get the watch.

[StocksnBlondes]

What’s the watch you transferred it to?

[1William]

Glad you worked it out. I hope you get the watch you want in a timely manner.

[Joearch]

OP, good news for you. You have handled the situation very well. No need to feel bad as the original watch would have been sold in a day or two. You acted honestly and now in position to get the watch you’re looking for. Best of luck.

[PandaLover]

Hope you get your watch soon! Good luck

[joli160]

You have a solid AD, glad that it worked out

[KatGirl]

Glad it worked out, and hope you get the watch you want soon. Good luck!

Kat


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[Devildog]

Originally Posted by Calatrava r

A lot of people are saying OP should get his deposit back. Most places state their policy is that deposits are non-refundable and not transferrable to another item. Otherwise, chaos will ensue very quickly for the merchant.

Originally Posted by joli160

I think so as well. A deposit is to sign the deal. If it is refundable it makes no sense to pay a deposit at all.

Originally Posted by Calatrava r

In retailing, deposits are typically used for special order items which may not sell quickly or at full price, if the customer ordering the item does not purchase it. In the current Rolex market, where everything is pre-sold upon delivery to the AD, there is really no need for deposits. IMO the only reason ADs request deposits is they don't want to deal with calling people who expressed an interest in the watch but were not sincere and then say no or ghost them. It is a seller's market so there is no need for the ADs to waste any time calling/texting people who will not buy.

Consumer laws are different in the uk

Deposits are refundable unless its expressly stated otherwise.

Onus is on the retailer - not the consumer

The OP was serious enough to place a deposit. He's allowed to change his mind

[Zach69SS]

Op, good to hear everything went well, brilliant! I don’t think you have burned the bridge with them. I don’t know what you are waiting for? Give it sometime and see what happens, should a considerable amount of time go by, then ask for a refund.

Whatever time you are willing to wait….

Cheers,