Code 11:59 bent lugs

[lucasalce]

One day I went to pick up my watch and realized something was very sharp… the lugs were sticking out!
I was wondering if anyone has experienced something similar with the gold case?
I have no idea when or how this happened.
I do wear this watch frequently but don‘t mistreat it. I have never drop it for example.

Will AP repair it for free? It is under international warranty and AP coverage.




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[subtona]

Originally Posted by lucasalce

One day I went to pick up my watch and realized something was very sharp… the lugs were sticking out!
I was wondering if anyone has experienced something similar with the gold case?
I have no idea when or how this happened.
I do wear this watch frequently but don‘t mistreat it. I have never drop it for example.

Will AP repair it for free? It is under international warranty and AP coverage.




Sent from my iPhone using Tapatalk

That SUCKS

THAT SHOULD NOT HAPPEN. GOOD LUCK

[In-N-Out]

This is a first. The lugs are welded on so I assume it can be fixed easily by welding it back together. Worth visiting your SA. If what you are saying is true, they should definitely cover this under warranty

[VogelPhoenix]

Originally Posted by In-N-Out

This is a first. The lugs are welded on so I assume it can be fixed easily by welding it back together. Worth visiting your SA. If what you are saying is true, they should definitely cover this under warranty

I don't have a Code, but I seem to recall that the lower leg is not welded to the case. So with enough force on the strap I could see the lugs bend away from the case at the bottom.

[TheHolyLuck]

I think AP coverage will save you here. Damn I wonder how it happens. A lot of pressure ? Like sitting on it ? Gold is more flexible than steel but still

[~JJ]

Very curious about this issue. However, those are amazing spring bars.

[In-N-Out]

Originally Posted by VogelPhoenix

I don't have a Code, but I seem to recall that the lower leg is not welded to the case. So with enough force on the strap I could see the lugs bend away from the case at the bottom.

Yea you are 100% correct. Technically you can slide a piece of paper through the bottom lugs, although I’ve never tried.

I meant to say that I assumed OP’s watch would have to be welded again at the top portion of the lugs instead of pushed back into place, but I’m not sure.

Very curious what AP says. If someone tried to snatch the code from my wrist, I assume the lugs will get bent like that. But by itself? Very strange

[hundreds]

Originally Posted by lucasalce

One day I went to pick up my watch and realized something was very sharp… the lugs were sticking out!
I was wondering if anyone has experienced something similar with the gold case?
I have no idea when or how this happened.
I do wear this watch frequently but don‘t mistreat it. I have never drop it for example.

Will AP repair it for free? It is under international warranty and AP coverage.




Sent from my iPhone using Tapatalk

I had that same issue and AP was able to fix it for free. You can contact them for servicing from the website. It was most likely bent from bending the straps the opposite direction since the gold is pretty soft metal. When I had the issue, I even tried to fix it myself by pushing it together, but couldn't get it aligned perfectly so I sent it in to the AP service center.


Photo of my Code with same issue:

[Halothane]

Oh man, that really sucks. I would send to AP asap while under warranty. Seems like a design flaw. I can imagine these in several years......

[VogelPhoenix]

Originally Posted by In-N-Out

Yea you are 100% correct. Technically you can slide a piece of paper through the bottom lugs, although I’ve never tried.

I meant to say that I assumed OP’s watch would have to be welded again at the top portion of the lugs instead of pushed back into place, but I’m not sure.

Ah, ok. Yeah, curious how much effort that is to fix.

[N0trub]

I have seem someone rip a bracelet pin through the lug on a day date yellow gold this was in the 90s. No camera phone back then and owner was surprisingly cool about it. He was driving a motor steer yacht tender in a rather reckless manner before it was noticed.

[lucasalce]

Update
So I just visisted AP and they mentioned this damage is not under warranty and they would have to replace the entire upper case which is around CHF 5'000...

I asked if other clients had similar issues and they have made multiple instances that the lugs bent for both the steel and gold cases.

They are unsure if AP coverage will cover my damage but they mentioned the manufacture will directly contact me with their options. AP coverage covers "functional damage" which I'd argue the bent lugs are a funtional aspect. I understand that polishing scrashes are not functional but aesthetic.

I'm ok to pay and repair the current case but to replace it completely for 5k?!
If I have to replace the case, I would consider selling.
I'll keep you guys up to date

[Il-Re]

Originally Posted by lucasalce

Update
So I just visisted AP and they mentioned this damage is not under warranty and they would have to replace the entire upper case which is around CHF 5'000...

I asked if other clients had similar issues and they have made multiple instances that the lugs bent for both the steel and gold cases.

They are unsure if AP coverage will cover my damage but they mentioned the manufacture will directly contact me with their options. AP coverage covers "functional damage" which I'd argue the bent lugs are a funtional aspect. I understand that polishing scrashes are not functional but aesthetic.

I'm ok to pay and repair the current case but to replace it completely for 5k?!
If I have to replace the case, I would consider selling.
I'll keep you guys up to date

That’s disappointing. Unfortunately I have noticed many manufactures now try to offer ‘replace’ rather than repair.

[lucasalce]

Originally Posted by hundreds

I had that same issue and AP was able to fix it for free. You can contact them for servicing from the website. It was most likely bent from bending the straps the opposite direction since the gold is pretty soft metal. When I had the issue, I even tried to fix it myself by pushing it together, but couldn't get it aligned perfectly so I sent it in to the AP service center.


Photo of my Code with same issue:

May I ask the circumstance in which AP repair it for free? Was it considered below manufacturing tolerances or functional damange?

[~JJ]

How old is the watch… is it still under the original warranty? If so, why did they say it was not covered?

[lucasalce]

Originally Posted by ~JJ

How old is the watch… is it still under the original warranty? If so, why did they say it was not covered?

It is still under international warranty and AP coverage.
Person at AP house described is as not a manufacturing defect or funtional damage (eg movement not working) but wear and tear, aesthetic damage... They did say that they don't have the final decision but are speaking from previous cases.
The watch will be analysed by the manufacture and they will give me the final say.

[~JJ]

Originally Posted by lucasalce

It is still under international warranty and AP coverage.
Person at AP house described is as not a manufacturing defect or funtional damage (eg movement not working) but wear and tear, aesthetic damage... They did say that they don't have the final decision but are speaking from previous cases.
The watch will be analysed by the manufacture and they will give me the final say.

Wow, that’s an unfortunate response that I wouldn’t have expected. Seems like a design and/or manufacturing flaw. I had SS code on my list, but will reconsider based on this issue. Sorry you are going through this and hope for a better outcome when you get the final response.

[In-N-Out]

Originally Posted by lucasalce

Update
So I just visisted AP and they mentioned this damage is not under warranty and they would have to replace the entire upper case which is around CHF 5'000...

I asked if other clients had similar issues and they have made multiple instances that the lugs bent for both the steel and gold cases.

They are unsure if AP coverage will cover my damage but they mentioned the manufacture will directly contact me with their options. AP coverage covers "functional damage" which I'd argue the bent lugs are a funtional aspect. I understand that polishing scrashes are not functional but aesthetic.

I'm ok to pay and repair the current case but to replace it completely for 5k?!
If I have to replace the case, I would consider selling.
I'll keep you guys up to date

Interesting I would think this is functional damage in the sense that the watch might actually fall off your wrist if the welded lugs come apart. Are there any cracks in the welding? I wonder if you can push it back in

On a related topic, from the site, what is simple theft vs burglary?

The following cases are excluded from the AP Coverage Service:

Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, watches that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the watch is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear energy, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.

[Mercutio]

Originally Posted by In-N-Out

Interesting I would think this is functional damage in the sense that the watch might actually fall off your wrist if the welded lugs come apart. Are there any cracks in the welding? I wonder if you can push it back in

On a related topic, from the site, what is simple theft vs burglary?

The following cases are excluded from the AP Coverage Service:

Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, watches that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the watch is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear energy, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.

In the jurisdiction where I live, robbery (and burglary, to that end) involve some form of violence, e.g. being held up at knifepoint, or being beaten or otherwise threatened and then handing over your belongings, or having them taken from you. Simple theft is some trickery or unnoticed stealing from you. Burglary obviously involves breaking and entering.

These dreadful scenarios stated: Wear your watches safely and in good health :-)!

[Ashj52]

I hope AP rectify this for you at a reasonable cost! Good luck with it

[1William]

Good luck and keep us posted. That is a disappointment both that it occurred and the response.

[Verticalforce]

AP should have offered to fix it gratis or at least at reasonable cost, particularly if it’s a known problem.

This is not the time to make people doubt the Code collection even further…

[Henrimontgomery]

“Luxury” experience

[Halothane]

Originally Posted by lucasalce

Update
So I just visisted AP and they mentioned this damage is not under warranty and they would have to replace the entire upper case which is around CHF 5'000...

I'll keep you guys up to date

That is absolutely horrible client care. This company never ceases to amaze me.


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[corky]

I would venture to suggest this is a design fault….

[RolexBHR]

I was starting to like the 11:59 smoke beige dial and ceramic middle case, but to me this is a design flaw, unless it is addressed I wont be considering it.

[TheHolyLuck]

Originally Posted by RolexBHR

I was starting to like the 11:59 smoke beige dial and ceramic middle case, but to me this is a design flaw, unless it is addressed I wont be considering it.

Go for it, its amazing. 8 months with my code, never had any issue with it.

[In-N-Out]

Op any update? Curious how this pans out

[Andad]

From an engineering perspective it looks like a design fault.

If I had that issue with a product I manufactured I would like to fix it asap and re-evaluate.


Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, watches that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the watch is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear energy, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.j

They protest too much.

[Akacoke]

I followed the thread when you 1st posted and was hoping for the best outcome for you. Tbh their response was unexpectedly expected.

while I agree this is definitely an engineering weak point , and only outside influence in this case physical contact can cause such damage, therefore not a manufacturer defect so no coverage. But I really still can't believe they will make such a decision to not cover you on this. AP is not doing anything wrong here on technicalities , But they for sure are not doing the right thing. Imo they really need to step up and cover the repair even if it needs a new case. Regardless if you bought this grey or at the boutique, as a matter of fact you are their loyal established customer with multiple purchases. This is terrible publicity for them and it's completely contrary of excellence of customer service, let alone being at the caliber of luxury AP portray themselves to operate at. I hope we get more traction on this thread to make AP public relations see how people really feel about this.