AD assistant WTF are you doing?

[jcherskine]

So my DJ has suffered a slight mishap. Clunking sound from inside the case!
I suspect Rotor/axle problem.
Watch still working ok.....I immediately hack to stop the movement.
Visit AD and explain the problem to some nice young lady.
What does she do?
Yes....you've probably guessed.
She takes my DJ and pushes in the crown and starts to change the time and date.
I could have just slapped her on the head and walked out of the shop, there and then.
I stopped her in her tracks and explained that I had deliberatley pulled out the crown to stop the movement, just in case it would suffer further damage due to metallic particles contaminating the movement.
She got the message very quickly and I asked for my DJ back.
I walked out of the AD and went to the next one, merely yards away.
I explained the problem to the young man there.
He examined my DJ very carefully and then wrapped it up and put it safely away in the drawer for repair.
Hopefully, I will get it back in 4 or 5 weeks, repaired and fully serviced.
He did say that it would look like a new watch when I get it back.
I hope so, it looked like a new watch before I gave it to him.

[Rolesor]

Wishing your DJ a speedy recovery :)

[Esexx]

Wow, I'd be P.O.'ed too at the first lady!!

Wishing your DJ a speedy recovery as well!

[Shade]

Was the lady pretty though? Hehehehe...

Goodluck with your rolex, hope it comes back soon...

[PhilM]

I feel for you, as sometimes even AD's have no clue let alone their assistants :(

[tgoose1]

Experience says do not allow sales personnel at AD's to handle your Rolex for any reason, this also applies unfortunately to some service techs at the local AD as well.

[InVision]

Originally Posted by Shade

Was the lady pretty though? Hehehehe...

Goodluck with your rolex, hope it comes back soon...

Man I hope so...

Cheers to the patient with a speedy but complete recovery.

Mike

[Johny]

Hi john was this in glasgow.

[ayres]

though i understand your concern about your watch, i cannot blame a repair person for wanting to somewhat tinker with a watch when someone brings it in complaining of a particular issue. LOTS of people come in with supposed 'watch problems'. when i used to work in a camera shop, people would bring in their 'broken cameras', and my tinkering would illustrate that the fix was very simple. so...

besides, if it were the axle/rotor, it will take more than a sales person's tinkering to cause any damage to the bridges, and letting a watch run should not not affected by the rotor.

best of luck, and let us know what happened.

[2th Dr]

Originally Posted by tgoose1

Experience says do not allow sales personnel at AD's to handle your Rolex for any reason, this also applies unfortunately to some service techs at the local AD as well.

Totally agree!

[jcherskine]

Originally Posted by Johny

Hi john was this in glasgow.

Yes Johny, it was in Glasgow.

[jcherskine]

Originally Posted by ayres

though i understand your concern about your watch, i cannot blame a repair person for wanting to somewhat tinker with a watch when someone brings it in complaining of a particular issue. LOTS of people come in with supposed 'watch problems'. when i used to work in a camera shop, people would bring in their 'broken cameras', and my tinkering would illustrate that the fix was very simple. so...

besides, if it were the axle/rotor, it will take more than a sales person's tinkering to cause any damage to the bridges, and letting a watch run should not not affected by the rotor.

best of luck, and let us know what happened.

Ayres, I think you misunderstood some of my post.
The "repair person" in the first AD was not a "repair person" but was in fact a "sales assistant"
I had clearly explained what the issue was with my watch. She did not have to do any tinkering as she is simply there to sell.
If she had asked me how I believed this to be the case, I would have told her so.
Her tinkering just showed that she knew nothing about the problem and she should not have tried to restart the movement.
Letting the watch run should not be affected by the rotor is contrary to the experts opinion on this.
If the axle has broken, metal fragments can, as I have discovered end up in parts of the movement where they can cause considerable damage.
It's not the Rotor that causes the problem, but metal hitting metal, can lead to fragments of metal breaking off and you don't know where they will end up, so best to stop the movement asap.

[Johny]

Originally Posted by jcherskine

Yes Johny, it was in Glasgow.

thank you john. i thought it was from your description of the close proximity of the ads. i hope that the problem is not a big one. johny.